Manager of Program Management Office, Mastercard

Commercial Solutions

Salary not provided
Excel
Smartsheet
Senior level
New York
Mastercard

Global payments technology company

Open for applications

Mastercard

Global payments technology company

1001+ employees

FintechB2CB2BBankingPaymentsCredit cards

Open for applications

Salary not provided
Excel
Smartsheet
Senior level
New York

1001+ employees

FintechB2CB2BBankingPaymentsCredit cards

Company mission

To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.

Role

Who you are

  • Does delivering on a big vision from the ground up excite you?
  • Do you like to think big, ask hard questions and work with others who share the same passion to do big stuff that matters?
  • Do you want to lead the global success of the Commercial Solutions organization?
  • Do you have passion for helping MasterCard to enter new spaces, opening new opportunities and possibilities for the company, its partners and customers?
  • Bachelor’s degree in Business Administration, Finance, Engineering, or related field
  • 5-7 years of experience in program or project management (experience in financial services or management consulting strongly preferred)
  • Excellent communications skills to communicate with stakeholders, including senior management, cross-functional teams, and clients, and to facilitate stakeholder meetings
  • Strong analytical skills to analyze data and information, to make informed decisions, and to identify and mitigate risks and issues that arise during the project lifecycle
  • Strong organizational and time management skills to prioritize tasks, manage multiple projects simultaneously, and meet deadlines
  • Demonstrated ability to work across products, regions, and functions, preferably in the financial services industry
  • Ability to work independently and in a team environment to ensure timely delivery of project milestones
  • Must be adaptable and able to work well under pressure, as well as be open to change and able to adjust to new circumstances and situations as they arise
  • Knowledge of project management methodologies, such as Agile and Waterfall
  • Proficient in Microsoft Office, especially Excel and PowerPoint

Desirable

  • Strong technical knowledge and understanding of one or more key B2B corporate business areas, how they work and commercials, specifically: commercial card solutions, corporate travel and spend management, treasury solutions (transaction banking), and embedded finance solutions
  • Business to business (B2B) network and solution awareness
  • Experience developing integration plans for newly acquired companies, including timelines, milestones, and deliverables
  • Experience providing regular reporting on vendor performance r
  • Working knowledge of Smartsheet, including the ability to create project plans, reports, and dashboards
  • Project Management Professional (PMP) certification

What the job involves

  • The PMO is responsible for 5 pillars supporting the Commercial Solutions B2B payments business:
  • Executive Reporting – Work with cross-functional stakeholders to prepare updates to the CEO, Management Committee, and other senior leadership groups
  • Partnership Commercialization - Accelerate partner commercialization, establish repeatable processes for contracting, go-to-market planning, and track KPIs post-implementation
  • This includes building direct relationships with B2B network partners and expanding relationships within the B2B networks and their clients to drive payment volumes
  • Product Strategy and Governance - Maintain a consolidated product roadmap across multiple large global programs and enforce change management by using a quantitative scoring methodology to ensure new solution requests align to Commercial Solution strategy
  • Post-Acquisition Integration - Manage acquisition integration across functions, maintain a comprehensive plan to manage key risks and interdependencies
  • Lead development of acquisition key tracking metrics aligned with transaction value drivers and manage synergy plans to drive performance management
  • Vendor Performance Management – Work with Product and Engineering leads to develop and monitor metrics to measure and track vendor and partner performance, identify growth and improvement opportunities, and evaluate the value and impact
  • The Manager level candidate will work with global and regional Product and Engineering leadership to drive measurable outcomes by coordinating with internal Mastercard teams and external clients around the activities needed to support the PMO pillars of responsibility
  • The Manager level candidate will have an opportunity to work across all 5 pillars of the Commercial Solutions PMO
  • Help lead complex and high-priority projects, and manage sponsors and stakeholders with competing priorities and time constraints across all typical project phases:
  • Project initiation and scoping, including definition of plans and setting and managing realistic expectations for successful delivery with internal stakeholders and external clients
  • Support business case development and benefits realization tracking
  • Develop project documentation, including project plans, risk and issue logs, and status reports
  • Testing and implementation
  • Communicate testing status to senior management, and other key stakeholders
  • Ongoing project management, and quality assurance throughout the project
  • Collaborate with cross-functional teams to ensure timely delivery of project milestones
  • Facilitate stakeholder meetings and communications including preparation and distribution of Weekly Project Updates and measurements against GDV targets Ensure compliance with program and project management standards
  • Liaise closely with other project participants to feed requirements and learnings to speed and scale onboarding efforts

Our take

Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.

As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.

The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.

Steph headshot

Steph

Company Specialist

Insights

Some candidates hear
back within 2 weeks

21% employee growth in 12 months

Company

Company benefits

  • Gym membership
  • Share purchase options
  • Extra holiday purchase optional
  • Work from home opportunities
  • Health insurance

Company values

  • Trust - integrity, respect, openness
  • Agility - urgency and value through innovation
  • Partnership - working as one team for the benefit of all
  • Initiative - taking bold and thoughtful actions

Company HQ

Purchase, Harrison, NY

Founders

Michael Miebach

(CEO, not founder)

Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.


People progressing

Joined as VP in 2008, promoted 4 times in 11 years to their current position of Executive Vice President.

Salary benchmarks

We don't have enough data yet to provide salary benchmarks for this role.

Submit your salary to help other candidates with crowdsourced salary estimates.

Share this job

View 150 more jobs at Mastercard