• We seek a seasoned program manager to drive strategic initiatives critical to enabling operations at scale
• Bachelor’s degree in Business Administration, Operations Management, or a related field
• Minimum of 10 years of experience in program management
• Experience onboarding and/or managing third-party vendors
• Experience with long sales cycles involving outbound RFI/RFP requiring heavy financial analysis
• Demonstrated ability to design and execute large-scale change management strategies, and proven track record of successfully managing complex, large-scale integration projects
• Excellent leadership, communication, and interpersonal skills, and the ability to influence and drive change across multiple levels of the organization

Desirable

• The Fleet Operations Program Management team at Zoox is responsible for delivering cross-functional programs and projects critical to the successful growth, expansion, and efficient operation of Zoox’ commercial service
• We partner closely with teams within Fleet Operations and stakeholders from other departments to verify, validate, and launch the newest software on our fleet while progressively maturing our operational processes and procedures to deliver a high-quality customer experience
• As the Staff/Senior Program Manager, Strategic Initiatives, you will be responsible for end-to-end management of varied operational initiatives that will enable efficient operations at an ever-increasing scale to meet core business objectives
• This includes onboarding and integrating external vendors to complement our operational capabilities while maturing our existing operational tools, processes, and procedures
• You will work closely with the Operations, Product, Software, Hardware, and other teams to build and execute a roadmap which enables operational efficiency at scale and drives highly complex initiatives to closure
• Moreover, you’ll be responsible for developing and implementing change management strategies to help the Fleet Operations team successfully navigate the transition to commercialization
• Partner closely with Operations, Product, and Engineering teams to burndown technical requirements, identify constraints or process gaps that are limiting efficient operations at scale, and drive improvements to our unit economics
• Drive the procurement and integration or internal development of operational tools necessary to successfully and efficiently operate our commercial service and provide a high-quality consumer experience
• Lead, develop, and execute comprehensive plans for the onboarding and integration of third-party vendors across technical tooling and operational outsourcing
• Develop and implement comprehensive change management strategies that align with the organization's goals and objectives
• Proactively identify potential cross-functional risks associated with your key initiatives, build and maintain a risk register, and develop risk mitigation strategies. Regularly monitor risks and implement contingency plans as necessary
• Mentor and/or supervise a team of 1-4 Program Managers in support of the Strategic Priorities of the overall Fleet Operations organizations