Director of Implementation, NimbleRx
$150k
Office located in Redwood City, CA
Pharmacy tech platform
Job no longer available
Pharmacy tech platform
101-200 employees
Job no longer available
$150k
Office located in Redwood City, CA
101-200 employees
Company mission
To bring pharmacies into the future by building a convenient and easy-to-use service that supports pharmacists and empowers patients.
Role
Who you are
- 5-8+ years of Implementation Management experience, leading and scaling implementation teams in a remote/hybrid environment
- 1-2+ years of experience directly managing Enterprise implementations
- Bachelor’s degree
- Experience working cross-functionally and managing a team through a high volume of monthly implementations
- Positive attitude and ability to work in a fast-paced, constantly evolving environment
- Comfortable working in the gray with experience documenting standard operating procedures
- Curiosity to dig several layers deep into metrics, have an innate desire to understand key drivers and whether they are the correct or best metrics to measure/manage a business or process
- Organized self starter who pays close attention to details
- A person that will succeed in this role is someone who is able to learn and adapt quickly, able to dig into the weeds to understand how to best position our product, and drive extreme attention to detail and data in order to meet and exceed operations and account management goals
What the job involves
- Nimble is looking for a motivated, self-starting and experienced Enterprise Implementation Professional from the tech / healthcare space to lead and manage our post-sales Implementation Team
- In this role, you will be managing the operations and implementation team, all focused on the implementation, integration, and onboarding of our pharmacy partners
- Manage Nimble’s technical operations and enterprise implementation teams, both focused on frontend and backend onboarding for our newly signed partners
- Coach to effective implementation techniques including: productive intakes, efficient onboarding, timely implementations, integrations set up, troubleshooting and understanding technology functions
- Be able to manage and coach to client-facing strategies for fast and effective enterprise implementation
- Be able to build processes for and coach to technical integrations, including streamlining builds for port forwarding setups, robotic process automation (RPA) application setups and API requests / SFTP setups
- Use actionable data to drive process improvements from onboarding to implementation workflows and go live
- Execute against a scalable strategy for driving high volume implementations
- Develop, maintain, and consistently improve a system of best practices for the team that drives account implementation and retention, improved performance and account growth
- Interact and communicate regularly with internal and external stakeholders to help drive new product rollouts / new pharmacy-related initiatives
- Create, track, and monitor KPIs to ensure effectiveness and performance of the team
Our take
NimbleRx is a logistics tech app aiming to improve medication access for customers across the US by partnering with local pharmacies to facilitate prescription deliveries via the app, similar to ordering an Uber. This service aligns with the growing consumer preference for on-demand home delivery, a trend that has accelerated during the pandemic.
NimbleRx's significant growth was catalyzed by its 2021 partnership with Uber, leveraging Uber's extensive network to expand its footprint across the US. This partnership not only boosted NimbleREx's visibility and reach but also contributed to a remarkable revenue of $1B in 2021, highlighting the synergy between the two companies in the healthcare delivery space.
The partnership with Uber will enable NimbleRxc to secure collaborations with larger pharmacy chains, positioning it to attract a broader customer base just below industry giants like Walgreens Boots Alliance and CVS Health. these alliances are crucial for NimbleRx to remain competitive as these major players develop their own prescription delivery services.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 5 rounds)
Jul 2022
$25m
LATE VC
Apr 2018
$20m
SERIES C
Total funding: $85.2m
Company benefits
- Health insurance (medical, dental, and vision)
- Retirement benefits
- Remote, hybrid and flexible work options
Company values
- Making things suck less: We remove all barriers for patients, adding delight and surprise along the way
- Taking big swings: By thinking fast and beyond the status quo, we’re indispensable to independent pharmacies
- Good business makes the worlds go round: Our mission is to make sure the pharmacy experience is better, easier and faster for everyone
Company HQ
Centennial, Redwood City, CA
Articles
Founders
Talha Sattar
(CEO)Founded Mandi Fresh before taking up an MBA at Stanford. Then worked at McKinsey as an Engagement Manager before founding Nimble in 2014.
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