Customer Onboarding Manager, Braze
Customer engagement platform
Be an early applicant
Customer engagement platform
1001+ employees
Be an early applicant
1001+ employees
Company mission
We’re passionate about forging connections between consumers and the brands they love.
Role
Who you are
- If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back
- 2+ years experience in a client-facing work environment
- Experience with project management and technology implementation
- Have a high level of intellectual curiosity and the ability to constantly learn
- Excellent analytical, problem diagnosis and creative problem-solving skills with the desire and ability to identify, and help implement changes
- Strong listening and verbal communication skills: you will need to to quickly understand customer needs or issues and deliver a clear and concise response via video calls and emails
- Ability to manage conflicting priorities and thrive in a fast-paced environment
- You’re known for being a good collaborator and can motivate or maintain enthusiasm throughout the onboarding engagement
- You have demonstrated interest/experience in one or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics or Programming (HTML etc)
What the job involves
- To flourish here, you must be prepared to set a high bar for yourself and those around you
- As a Customer Onboarding Manager for our One-Time Services team, you will own the critical early phase of the customer lifecycle, onboarding Braze’s new clients
- You will be responsible for rapidly understanding each client’s business requirements and driving them to realise a fast time-to-value from their investment in Braze as efficiently as possible
- Working alongside Customer Success Managers and Solutions Architects you’ll project manage delivery of many onboardings against both CRM and technical requirements to achieve key client milestones efficiently as possible
- This is an opportunity to bring your extensive experience as a consultant, implementation expert, project manager, business analyst or client success professional along with a high level of curiosity and focus
- Project manage a portfolio of customer onboardings to successful outcomes, accelerating Time to Value
- Maintain and manage internal stakeholders in support of fostering a cohesive and compelling customer experience
- Engage with customer stakeholders to quickly understand their business and technical goals for using Braze, building credible relationships throughout the customer organization, from senior staff to Braze end users
- Effectively deliver engaging enablement training and workshops on both strategic and technical topics
- Take ownership of technical workstreams in onboarding projects and work directly with client side product and engineering stakeholders
- Where required, tailor 1:1 onsite and remote onboardings to meet client needs and exceed expectations
- Help drive early adoption, setting KPIs and success metrics for ROI
- Advocate customer business use-cases to product development
- Understand and document client scope, integration approaches and stakeholder roles & hierarchy to ensure successful transitions to the Customer Success Manager team after onboarding
- Contribute to the design and improvement of processes and materials that enhance efficiency and customer experience during onboarding
- Where required, coordinate effectively with client agencies and third parties to drive desired outcomes
Salary benchmarks
Our take
Braze was founded out of an opportunity to build a company in the mobile space, inspired by the success of Android. This decision was driven by the belief that technology can help build stronger and more valuable relationships between brands and customers. It is now a leading customer engagement platform that powers connections between consumers and the brands they love.
Braze does this by delivering messaging experiences through push notifications, apps, and email, built specifically for today's always-connected customers. This replaces badly integrated tools and outdated databases, making customer relationships more personalised through cross-channel messaging, journey orchestration and AI-powered experimentation and optimisation. Through this, Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform.
As a venture-backed company, its clients now include Headspace, Canva, Max, Headspace, Domino's, Peloton and Depop. These clients use Braze to launch more effective messaging campaigns with less effort in the current mobile-first world. No doubt its placement on the 2024 US News Best Technology Companies To Work For list will draw in more talent, whilst its growth to 10 new offices across North America, APAC regions and Europe indicates promising growth.
Kirsty
Company Specialist
Insights
Some candidates hear
back within 2 weeks
42% female employees
10% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Oct 2018
$80m
SERIES E
Aug 2017
$50m
SERIES D
Total funding: $182.7m
Company benefits
- Competitive Benefits: We've got you covered with high-quality medical, mental health, dental, and vision plans.
- Flexible Vacation Policy: Take the time you need to balance your work and life in the way that suits you best.
- Equal Paid Family Services: We offer fertility benefits along with equal paid parental leave, so you can focus your energy on your growing family.
- Retirement Planning: We support you as you plan for your future. Braze will begin matching contributions into our retirement plan on your first day of employment.
- Equity Stake: We provide equity to full-time employees—regardless of role or tenure—so that when we grow and succeed, you do, too.
- Learning & Development: We support your professional growth through formal career pathing, the Braze University learning platform, and tuition reimbursement.
- Remote Availability: Braze fosters an environment that harmonizes the needs of the business and the needs of its employees.
- Global Presence: Our global presence—10 cities and growing—provides opportunities to work and connect with top talent around the world.
- At Braze, we believe in the passion of our people. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony, as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity. In joining us, you will add your passions to our vibrant culture, and in turn we will empower you to make a tangible impact for our business.
Company values
- Take Your Seat at the Table: Our community welcomes and respects your unique talents and perspective. Roll up your sleeves and join in - we’re building Braze together.
- Don't Ignore Smoke: With constant vigilance, we help each other notice issues before smoke turns to fire. When others come to us, we celebrate the messenger and assist them however we can.
- Shape the Future: We believe in the positive trajectory of change. We make investments, take calculated risks, and guide others down the path of our vision for the future.
- Embrace Curiosity: We are explorers of details and new horizons. We embrace a growth mindset and pursue our curiosities to acquire new mastery and hone existing skills.
- Seek the Truth: We combine intelligence with humility to challenge our assumptions and ask thoughtful questions. We make better decisions by deeply understanding our world.
- Be a Human: Each of us contributes to the Braze culture through our individuality. We operate with integrity, and above all else, we are kind.
Company HQ
Midtown South, New York, NY
Articles
Leadership
Bill Magnuson
(CEO)Previously a Software Engineer at Google and Bridgewater Associates before co-founding Braze in 2011.
Jon Hyman
(CTO)After graduating cum laude in Computer Science at Harvard, Jon joined Bridgewater Associates' Core Technology department and worked on the Forbes Technology Council before co-founding Braze.
Diversity & Inclusion at Braze
- Developing robust methods to track and measure representation data across different intersectionalities
- Expanding our presence at affinity events, including conferences, meet-ups and in-house gatherings
- Enhancing our manager training program to incorporate DEI-specific training within the curriculum
- Integrating DEI concepts into existing training, including new hire onboarding
- Launched a company-wide mentorship initiative, which aims to cultivate a richer employee experience and foster a sense of community throughout our workforce
- Enhancing recruiting efforts and manager training to embed inclusivity in our business processes
- Supporting 10 employee resource groups (ERGs) that represent diverse affinity groups and interests
- Organized the ERG Lead Summit, which facilitates the exchange of experiences, insights, and best practices among ERG Leaders
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