Manager of Customer Solutions Engineering, Grafana Labs
+ Equity
Organization monitoring, visualization and observability platform
Open for applications
Organization monitoring, visualization and observability platform
1001+ employees
Open for applications
+ Equity
1001+ employees
Company mission
To unite data, no matter where it lives, and empower its users to analyze, take action, and make smart decisions.
Role
Who you are
- 3+ years leading a team, 5+ years in the high tech industry having held roles such as Developer, Sales Engineer/Architect, Manager, etc
- Direct experience mentoring, developing people and managing performance over time
- Experience in Open Source selling or Cloud first/Product led sales go to market motion a big plus
- Deeply knowledgeable of the Operational Expertise in the Grafana Platform (LGTM)
- Direct experience selling monitoring/data/visualization products
- You will be creative in solving Customer Adoption Challenges
- Proactively assist customers with technical issues that may arise and assist in the troubleshooting and root cause analysis
- Identify and provide timely workarounds and solutions to meet a customer’s business needs
- You have extensive Grafana Deployment Design Expertise
- You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products
- You will love solving technical challenges and thrive on bringing creative solutions to our customers
What the job involves
- This is an exciting opportunity to be an early member of our new, elite Customer Solutions Engineering team
- As a Manager of Customer Solutions Engineering for the EMEA region at Grafana Labs, you will be responsible for all aspects of building and managing a team of high-performing Customer Solution Engineers
- This team will be our in-house, customer-facing solution experts
- The Customer Solutions Engineer is a deep technical and sales specialist who will own the platform adoption and expansion experience for Grafana's customers
- They will be responsible for the rapid and successful application of our technology
- The Customer SE team enables Grafana Labs’s worldwide growth by educating existing customers to ensure they are happy and successful
- We share our technical and product expertise with customers through demos, hands-on enablement, presentations, design guidance, technical evaluations and ongoing interaction
- We also partner closely with our Sales team to help qualify and close opportunities
- The Customer SE team is also one of the primary communication routes from our customers through into the Product Management and Engineering teams
- Attract, recruit, ramp, and mentor a team of great CSE’s from diverse backgrounds and experiences
- Get the best out of your team with a servant-based leadership approach
- Adopting a player/coach mentality will be critical here, ensuring that you balance your field responsibilities with the needs of your team
- Direct the bulk of your day-to-day work based on guidance and goals from leadership, owning the planning, actions and outcomes of the region
- Partner with the US Sales leadership on customer programs, marketing initiatives and community/company events to drive adoption and expansion within our customer base
- Executive sponsorship of key accounts in the region will be key to your success
- The right candidate will be a thought leader to customers and internally within Grafana Labs
- Understanding your key customers’ strategies for adoption of Grafana technologies and developing programs and collateral to enable them to be successful
- Ensure that your customers’ requirements are being met with our product through partnership with Product Management and Engineering
- Own and report on the quarter over quarter cadence of your team while they help prospects evaluate our software with demonstrations, technical deep dives, trials and POVs
- Educating and enabling viewers, editors, and architects how to leverage the Grafana stack
- Assist with building/modifying critical SLA dashboards within the production environment
- Work closely with our sales team to articulate the overall Grafana value proposition, vision, and strategy to customers
- Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
- Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material
Our take
Observability plays a crucial role in software development, where dashboards are pivotal for monitoring the health of IT infrastructure across an organization. However, for developers, the frustration of spending unnecessary time navigating between different dashboards to find the latest information detracts from valuable programming time.
Grafana collaborates closely with its clients to create customizable observability platforms, striving to enhance efficiency in observability. Its offerings include cloud-based data structures, dashboards, API plugins, and collaboration tools. Currently, FGrafana boasts over 21M active instances and approximately 10M users globally, with a customer base exceeding 2,000, including prominent names like Bloomberg, PJ Morgan Chase, eBay, PayPal, and Sony.
While Grafana provides free plans with a simplified tool package, the Grafana Enterprise Stack offers customized observability solutions on a monthly subscription basis. The company's ongoing strategy revolves around continually improving Grafana to meet users' demands, enhancing functionality with each iteration, and fostering community engagement by enabling users to share their Grafana dashboards with the broader open-source community.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 6 rounds)
Aug 2024
$270m
SERIES D
Apr 2022
$240m
SERIES D
Total funding: $805.2m
Company benefits
- Vacation: Balance is key. Our team enjoys 30 days of paid vacation each year on top of national holidays, parental leave, and sick leave. We also take a breather on a number of Grafana Shutdown Days each year
- Healthcare: We’re proud to provide health coverage or stipends for our colleagues in the US, UK, Canada, the Netherlands, Sweden, Singapore, and India
- Retirement planning: There’s no time like the present to start saving for your future. We make employer contributions into the pension pots of our team members in the US, UK, Canada, the Netherlands, Sweden, and Germany
- Professional development: On top of a $1,500 annual learning and development stipend, Grafanistas have thousands of on-demand courses at their fingertips to help them grow professionally. Want to attend a conference or training? Go ahead. Just pass on what you learned
- Work location: Vast majority of our roles are fully remote, focused on hiring the best talent and allowing you to perform from the comfort of your home. If you fancy a change of scene, we’ll also reimburse you up to $175 a month for a personal co-working space
- Choice of tech: There’s no one-size-fits-all when it comes to the tech required to do your job. Choose the laptop and accessories you need when you join us, and we’ll refresh them every three years
- Mindfulness: When you join the team, you can sign up for a complimentary subscription to Headspace to take advantage of the benefits of mindfulness and meditation. Our wellbeing resource group also organize sessions run by fellow Grafanistas or external trainers
- Fond Perks: Grafanistas across the world receive access to Fond, a platform that provides access to pre-negotiated discounts on a wide variety of services including entertainment, food, and fitness
- Global Employee Assistance Program: We offer all team members a 100% confidential support service with 24/7 365 access to professionally qualified counsellors and specialists
Company values
- Share openly and default to transparency
- Respectfully empowered
- OSS is in our DNA
- We keep our commitments
- Seek diverse perspectives
- Don't let perfect get in the way
- Help each other thrive
Company HQ
Financial District, New York, NY
Articles
Founders
Raj Dutt
(Co-Founder & CEO)Currently a Board Member at NSONE. Previously founded Voxel where they served as the CEO for 12 years. They also served as the Senior Vice President of Technology at Internap Network Services.
Torkel Ödegaard
(Co-Founder)Graduated from Mälardalen University with a Master's in Computer Science. Founder of Coding Instinct. Previously worked as a Consultant at H&M, Avega, and Ebay.
Anthony Wood
(Co-Founder)Previously worked at Visa and Voxel as a Senior Systems Engineer. They also have Systems Engineering axperience at PalVision and iiNet.
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