Technical Account Manager, Planhat
USA
2-3 days a week in office
Customer success software
Job no longer available
Customer success software
101-200 employees
Job no longer available
2-3 days a week in office
101-200 employees
Company mission
To help technology companies build their business and make their customers more successful.
Role
Who you are
- We are not obsessed about years of experience, we look for something deeper
- The main thing is business acumen (especially experience at a scrappy startup), coupled with technical aptitude (especially automation). You probably know how to read a P&L statement, and have programmed “hello world”
- You get that this role is all about creating tangible business value, not getting lost in technical details. In short, you are someone who translates business requirements into results
- People are always sending things your way because you just seem to 'get it'. You get stuff to work, often better than people were picturing. We’re not looking for a tickbox of years of experience
- Self-starter: you enjoy learning, you’re curious, you like a fast pace, you jump onto business and technical calls, quickly understand people’s objectives, then figure out an efficient technical implementation, your comfort zone is constantly expanding
- Technical knowledge meets business acumen : you know your way around APIs, webhooks, data migrations, customer objectives, and deadlines (or you’re a fast learner technically, with strong commercial/consulting credentials)
- Problem solver: you're structured, you like logical challenges, and also know when you're heading down a rabbit hole (it happens!)
- If you are an over-performer and the 'go-to' person in your team; then you'll fit right in here
What the job involves
- Your mission is to unleash the full power of Planhat for global software businesses
- We are one of the most versatile teams at Planhat
- We work with clients across different industries, and team up with our colleagues across sales, CS, and product. We work alongside our customers at every stage of the client lifecycle:
- Work with sales to build a POC for the C-suite at an EduTech company, teasing the most insightful metrics dashboard they've ever seen
- Help a FinTech startup struggling with data across many systems sync their data seamlessly into Planhat
- Take a PropTech company's key processes from spreadsheets and forms into Planhat, not only designing automation steps, but also flagging churn risk and identifying growth opportunities
- We are an eclectic bunch. Our backgrounds include pre-sales, customer support, customer success, consultancy, and project management
- Some of us had a technical background before joining, and experience with tools like Salesforce, Hubspot, Zapier, or Data Warehouses (Snowflake, BigQuery); but many of us transitioned from commercial roles; we wanted to get deeper into products, and are self-taught technically
- Planhat is a great place to unleash your potential, we encourage you to own new initiatives that add value
- Successful TAMs have numerous career path opportunities. Senior leadership roles, international expansions, switching departments (product, support); as well as driving strategic projects
Our take
According to Planhat, even though acquiring customers is essential for the initial growth of a company, long-term sustainable growth comes from maximising the lifetime value of existing customers. The Sweden-based but globally remote startup provides a modern customer platform that helps clients analyse insights regarding their target audience, manage workflow and drive customer experience.
Planhat distinguishes itself from other customer success software like Salesforce and Totango through its rapid deployment and easy adoption. The platform provides a wide range of solutions, from customizable customer health score to management reporting and CSM team performance. It's been taken up by thousands of teams globally and its corporate customers include the likes of Consensys, Alation and Adenza.
Initially a bootstrapped company, Planhat had already built a significant business by the time it closed its first investment round in 2022, a Series A. This funding is being used to support the company's growth by scaling its commercial teams, accelerating its R&D and further developing the product.
Freddie
Company Specialist
Insights
Company
Employee endorsements
Flexible working
"The company has been remote first from the beginning and encourages employees to work from anywhere. The company also encourages people to work when..."
Funding (1 round)
Apr 2022
$50m
SERIES A
Total funding: $50m
Company benefits
- Remote-first work environment: Talent is blind to borders and so are we! Occasionally Hatters will travel to meet with teammates or clients, but it depends on the role
- Planhat Adventures: We sponsor quarterly pop-up hubs around the globe for Hatters to gather to work and play together. Previous locations have included New York City, Colombia, Malibu, France, Greece, Georgia (the country!), and more!
- Flexible working hours: 3 factors impact when you work—customer/business needs, team working schedules, and personal preferences. We trust you to use your judgment and get your work done
- Work-from-home setup: All employees receive a 13” Macbook Pro upon their start date with Planhat! Our Operations team will work with you to ensure you have any additional tools you need to work remotely with success
- Flexible public holidays: We all celebrate different things in life— switch a public holiday for another day that’s more in line with who you are and what’s important to you
- Paid parental leave: Up to 6 months, pending tenure with Planhat. As with all of our other policies, it’s gender-neutral. Also applicable to adoptive parents
- BYB—Be Your Best contribution: No one knows better than you what sets you up for success; spend more time in one of our office or pop-up hubs, external sales training, some neat tools, attending a conference, gym cards, extra screen, whatever? We’ll only ask: “How will this be beneficial for you and your work at Planhat?”
- Health insurance coverage: Medical, dental, vision, and life insurance—plans available for your family, too
- PTO: 4 weeks of paid time off annually
Company values
- Fearless: Be bold and play to win - taking the safe route will never get us far
- Impactful: When you do something, do it right and make sure it moves the ship forward
- Caring: Be kind to yourself and others, so that we help each other grow
- Genuine: Be comfortable in your own skin, and create an environment where others can be too
Company HQ
Norrmalm, Stockholm, Stockholms län
Articles
Founders
Niklas Skog
(CTO)Previously Management Consultant at McKinsey & Company, Product Manager at Meltwater Group, Managing Director at Jobylon and COO at GlobeSoft.
Kaveh Rostampor
(CEO)Former Executive Director at Meltwater. Chairman of the Board and Board member of multiple global SaaS-companies.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 8 more jobs at Planhat