Project Manager / Customer Success, Yugabyte
EMEA
Open source SQL database
Open for applications
Open source SQL database
201-500 employees
Open for applications
201-500 employees
Company mission
To become the default database for cloud-native applications in a multi-cloud world.
Role
Who you are
- 5+ years of experience as a technical account manager, technical project manager, and technical customer services manager. Or you have a strong database administration or engineering background and are looking to take a technical manager role
- Excellent communication and presentation skills
- Fluent in English
- Understand database production operations (incident management, change management, problem management) and the vendor-supplier relationship
- You have experience of being accountable for technical escalations
- You have an awareness of SQL databases
What the job involves
- We seek a proactive, tenacious technical manager to join our EMEA team
- The ideal candidate will be hands-on in managing account tasks and activities
- Whilst also managing customer or internal escalations
- You will be expected to see technical issues to resolution by harnessing the strong technical team behind you
- You will not be expected to own any technical decisions, but you will be expected to own the planning, tracking and driving forward of those decisions
- You will be accountable for planning, tracking, and managing customer and team member tasks, such as
- Customer database migration project plans, professional services statements of work and ad-hoc tasks
- Team members active escalations, active work items and ad-hoc tasks
- You will make well-presented customer-facing presentations, gathering the required input from the technical team
- You would manage customer expectations of internal product roadmap deliverables
- You would manage customer health, maintain strong customer relationships
- You will be expected to drive internal and external technical tasks; this could be from driving a major incident to resolution or ensuring a low-risk change goes to plan
- You would be considered accountable for open incidents and escalations on customer accounts and would drive internal teams to resolve. The internal engineering and product teams are geographically distributed
Our take
Traditional IT stacks and database solutions have rapidly become antiquated in recent years due to a surge in demand for cloud-native applications. SQL databases are typically the standard format for managing enterprise data, but integrating and scaling this infrastructure within the ever-changing field of cloud-based applications presents serious challenges.
Yugabyte develops a cloud-native and open-source SQL product named YugabyteDB, a database system that is designed to be easily scalable, flexible and resilient when integrated within cloud-based applications. Through PostgreSQL compatibility, automated data recovery and high computing power, the startup claims that its database solution reduces downtime, optimizes security, and reduces increases compatible infrastructure options.
With the migration from legacy database systems to cloud-based solutions a necessity rather than an option for many enterprises, Yugabyte has made a smart move by providing a flexible and accessible solution to integrate familiar SQL databases within a cloud-based setup. Its range of strategic partnerships and product development has the company well set to see further growth.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 5 rounds)
Oct 2021
$188m
SERIES C
Mar 2021
$48m
LATE VC
Total funding: $290m
Company benefits
- Flexible hours
- Monthly wellness reimbursement
- Internet and phone reimbursement
- Home office setup reimbursement
- Work from home opportunities
- Health insurance
Company HQ
Sunnyvale, CA
Articles
Leadership
Kannan Muthukkaruppan
(President)Earned an MSc in Computer Science at University of California. Previously Consulting Member of Technical Staff at Oracle for 13 years, Technical Lead at Facebook for 5 years and Engineer at Nutanix for 3 years.
Karthik Ranganathan
(CTO)Earned an MSc in Computer Science from The University of Texas. Previously Software Design Engineer at Microsoft Corporation for 2 years, Software Engineer at Netsuite for 8 months and Technical Lead at Facebook for 5 years.
Mikhail Bautin
(Software Architect)Previously Software Designer at Mera for 1 year, Quantitative Developer at D. E. Shaw & Co. also for 1 year and Software Engineer at Facebook for 2 years.
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