Infrastructure Technical Lead, New Look
Salary not provided
+ Bonus scheme
SQL
macOS
Azure
Windows
Citrix
Active Directory
Senior and Expert level
London
1-3 days a week in office (St James's, London)
Global fashion retailer
Job no longer available
Global fashion retailer
1001+ employees
B2CRetailB2BFashion
Job no longer available
Salary not provided
+ Bonus scheme
SQL
macOS
Azure
Windows
Citrix
Active Directory
Senior and Expert level
London
1-3 days a week in office (St James's, London)
1001+ employees
B2CRetailB2BFashion
Company mission
As one of the original feel-good fashion brands, New Look's goal is to transform shopping with a digital-first omnichannel experience that stays true to the high street stores their customers first fell in love with. Their aim is to uplift their customers, colleagues and suppliers while striving to make kinder choices for their people and planet.
Role
Who you are
- Degree in IT or related business topic (desirable)
- Experience as an End User Compute or 2nd Line Engineer
- ITIL Foundation Certificate
- Microsoft MCP – Installing & Configuring Windows 10
- Microsoft Certified Systems Administrator (MCSA) (desirable)
- Experience with Microsoft 365 (essential)
- Experience with Microsoft Exchange & Email Filtering
- Experience with Active Directory Policy (Group Policy) Administration (desirable)
- Experience with Entra AD
- Experience with Enterprise Anti-Virus solutions (desirable)
- Experience with SCCM (Config Manager) & Endpoint Manager (Intune) (desirable)
- Experience of packaging applications and utilities for use with SCCM
- Experience of MacOS & JAMF management tools (optional)
- Knowledge of core technologies including Cloud (Azure), Microsoft Server/Workstation, Storage/Backup (IBM/Cohesity), Management Services (SCOM, SCCM), Virtual (Azure Stack HCI, VMware), Databases (SQL), Microsoft 365 (Teams, Email, In-Tune, One-Drive, SharePoint)
- Experience with Remote Access (AOVPN and RSA), Citrix, AD Manager Plus, Enterprise SQL Servers, MoveIT Automation and FTP, Backup, Monitoring
What the job involves
- It's a busy and exciting time for the brand and we’re on the hunt for a Infrastructure Technical Lead to join our growing team
- As the Infrastructure Technical Lead, you will be the Technical Lead for the day to day running and operation of infrastructure operations of all servers, storage and Data Centre Services across the New Look estate either on-premises or cloud (corporate/office related services) and support our wider cloud transformation activities
- You will be responsible for the day- to- day management of the M365 cloud platform and all elements of this, other than security elements
- You will be responsible for the day to day running of the environment to support the New Look EUC device estate (MECM and Intune), ensuring that devices can be provisioned as required, are updated according to policies, and that software can be installed when needed
- You will be responsible for the day to day running and operation of services including and not limited to Active Directory, Entra AD, DNS, Remote Access (AOVPN and RSA), Citrix, AD Manager Plus, Enterprise SQL Servers, MoveIT Automation and FTP, Backup, Monitoring,
- You will support a team of engineers on different sites providing coaching skills and being the “go to” Technical Resource for any queries / escalations
- You will work closely with other IT teams including Technical Planning and Delivery to support the strategic planning and delivery of infrastructure related activity. You will provide resource from the team to support delivery activities for business related project implementation
- Provide 2nd and 3rd line operational support for infrastructure operational services
- You will take the technical lead on major incidents and problem management activity, co-ordinating technical activity within the required resolver teams
- You will lead the process of impact assessing and planning server and storage changes and service improvements and will then implement or oversee technical implementation, test and monitor required changes in line with agreed plans
- Responsible for technical support and guidance to end-users and the IT support team. Resolving IT infrastructure-related incidents, service requests and problems in a timely and efficient manner in line with Business requirements. Liaising with 3rd Parties where appropriate
- Responsible for IT infrastructure-related problem diagnosis, implementing problem resolution or prevention measures as appropriate. This is to include audit, monitoring, capacity management, planning, security, patching etc
- Responsible for maintaining IT infrastructure support technical documentation and ensuring the Team also provide accurate, relevant documents in a timely manner
- Ensuring capacity, availability, security and service support requirements are considered in all IT infrastructure changes and that all changes meet the agreed service acceptance criteria
- Ensuring Asset and Configuration Management principles, processes and procedures are applied
- You will be considered as a subject matter expert on have working knowledge of core technologies including Cloud (Azure), Microsoft Server/Workstation, Storage/Backup (IBM/Cohesity), Management Services (SCOM, SCCM), Virtual (Azure Stack HCI, VMware), Databases (SQL), Microsoft 365 (Teams, Email, In-Tune, One-Drive, SharePoint)
- Retail industry / systems such as POS would be advantageous
- You will support the Network, Cloud and Infrastructure Manager as required to assist with Coaching and Developing the wider Infrastructure Team and enhancing their skill sets
- Working with project teams to review and impact assess new business requirements
- Contributing to technical aspects of key change documentation such as business requirements, change impact assessments, change implementation plans, change tickets, change rollout plans etc
- Ensuring capacity, availability, security and service support requirements are considered in all infrastructure related changes
- Manage and report risks into the Network, Cloud and Infrastructure Manager
- Implementing, testing and monitoring required infrastructure changes in line with change implementation plans
- Ensuring infrastructure changes meet the agreed service acceptance criteria
- Ensuring Asset and Configuration Management principles, processes and procedures are applied
- Oversee and lead the asset management process, ensuring it’s followed by the whole team, in addition to performing regular audits and ensuring all devices are managed and tracked
- Oversee system monitoring and management tools and capabilities, ensuring that systems are managed and KPIs can be met for patching
Salary benchmarks
Our take
Legacy fashion retailer New Look is a staple of the British high street, dating back to the late 60s and with 440 high street shops across the UK. Over the years, the brand has entered into and left international markets, was purchased by investment holding company Brait SE, and has gradually improved its ethical and sustainable supply chain from a previous 2% of stock to more than 50%.
Of course, there is still a way to go on the shedding of New Look’s previous “fast fashion” designation, but withdrawal from the international market and a notable reduction of its stores in the UK suggest a more focused strategy moving forward. In 2022, New Look partnered with Primer, a no-code automation platform for digital payments. This is further evidence of New Look’s expansion of its digital marketplace, in line with the fact that 4 out of 5 UK shoppers are digital buyers.
Freddie
Company Specialist
Insights
Led by a woman
Some candidates hear
back within 2 weeks
4% employee growth in 12 months
Company
Company benefits
- Competitive Pension Scheme
- Life Assurance
- Competitive Holiday and Buy more Holiday scheme
- 40% staff discount
- Payday lottery
- Private Medical and Dental Insurance
- Virtual GP
- Season ticket loans and Cycle to work scheme
- Car Allowance
- Eyecare
- Day off for Birthday
- Competitive maternity and paternity packages
Company values
- It Starts With Me - We take accountability for and ownership of everything we do. We're curious and ask the right questions. We're clear about our own purpose, we take time to invest in our personal growth and wellness, and we encourage others to do the same
- Play To Win - We're clear on what we stand for and what we need to achieve. We make informed, fair decisions and celebrate and reward success. We constantly raise the bar and are empowered to be brave and bold in everything we do
- We Are One - Success comes from the collective energy and contribution of all our colleagues. We develop effective relationships, showing compassion and respect for each other. We care about each other and our communities and celebrate diversity
- Customer Obsessed - We know who our customers are. We're here to listen and see things from their point of view. With every project we work on, and every customer we interact with, we surpass their expectations, and always make them feel seen
Company HQ
Shadwell, London, UK
Articles
Leadership
Helen Connolly
(CEO, not founder)Previously CEO at Bonmarche, Director of Buying Womenswear and Lingerie at George at Asda, Head of Buying at Dorothy Perkins, Arcadia Ltd, Buying Manager at George @ Asda.
Diversity & Inclusion at New Look
- We have six clear inclusion ambitions: - Drive a culture of inclusivity through learning & sharing - Give our colleagues a stronger voice - Represent the customers we serve - Enable people access to the world of work and opportunities to progress & thrive - Ensure that wellbeing is intrinsic within our ED&I strategy by giving our people the tools to look after their own wellbeing, to stay healthy, happy and have a good work-life balance - ED&I is always on and underpins our purpose #inspirethatnewlookfeeling
- We pride ourselves in being a flexible employer. Our colleagues work a range of patterns. If you have a specific pattern in mind, we are keen to discuss this with you in line with the output needed for the role.
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