Staff Design Researcher, Wise
Send
ÂŁ100-120k
1-5 days a week in office
Money without borders
Open for applications
Money without borders
1001+ employees
Open for applications
ÂŁ100-120k
1-5 days a week in office
1001+ employees
Company mission
We’re on a mission. And it’s money without borders. Instant, convenient, transparent and — eventually — free.
Role
Who you are
- You have deep experience with both generative and evaluative research and are comfortable independently initiating, running and communicating research
- You have experience leading mixed-method studies. This encompasses a strong understanding of qualitative and quantitative user research methods and analysis techniques, including for ethnography, usability, surveys and card-sorting
- You’re comfortable working embedded in a cross-functional product team and are able to work autonomously, as well as collaboratively with your cross-functional partners (product, data, design, engineering)
- You’re able to guide the team on how to action your rich insights and work closely with designers to ideate based on findings
- You have top-notch presentation skills, especially when it comes to sharing impactful insights
- You not only advocate for the customer but for research more broadly, and have clear examples of making research an integral part of building products
What the job involves
- We’re looking for a Staff Design Researcher to join the Send Squad in London
- You’ll be part of Wise’s global mission to build an open, fair, and human financial system
- Wise has already pioneered new ways for people to transfer money across borders and currencies
- Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking
- Your mission is to understand the needs of our customers who use these products in order to provide them with a cheaper, easier and faster experience
- Building our understanding of people with cross-currency needs among our key markets in order to ensure we are focused on solving the right things for customers
- Owning the planning, execution and delivery of research, applying the appropriate research methods to answer the teams’ highest priority questions
- Be part of a team - you’ll be embedded in a team where you can drive the direction and deliver the most impact. This means you can go deep and tackle the real customer problems while working side-by-side with PMs, design, analytics and engineering
- Choose your path to impact You’ll have the freedom to make your own calls about how best to support customer needs and reach mission zero
- Grow the research practice - You will be part of helping establish how we conduct research at a global scale
- Be part of our mission to make money without borders the new normal
Salary benchmarks
Our take
Wise started when the two founders realised they would be better off trading Estonian kroons for British pounds (and vice versa) between themselves rather than going through banks. That was back in 2011, and they've since grown Wise into one of Europe's most successful tech businesses, exchanging billions of currency every month.
Wise rapidly grew by solving a significant problem for customers, who lost too much money to banks when exchanging currency. They've attracted investment from some of the best investors in the world, from Andreesen Horowitz to Index Ventures and even Richard Branson.
The challenge for Wise will be maintaining their edge and brand power in a market that's becoming increasingly crowded with new entrants (like Revolut and Monzo) and incumbents (traditional banks) trying to catch up. To do so, the company is ramping up its digital and marketing strategies, as well as pushing for further development of its existing products.
Freddie
Company Specialist
Insights
Many candidates hear
back within 2 weeks
38% employee growth in 12 months
Company
Employee endorsements
Flexible working
"I'm trusted to do my work regardless of whether I'm in the office or working from my spare room. Our mobile wiser scheme gives us the opportunity to..."
Funding (last 2 of 7 rounds)
Nov 2017
$280m
SERIES E
May 2016
$26m
SERIES D
Total funding: $396.4m
Company benefits
- Medical Insurance
- Health and Wellbeing Discounts
- 25 days holiday (excl. bank holidays) + 3 Me Days
- RSUs (Restricted Stock Units)
- 6 Week Paid Sabbatical
- Mobile Wiser - work remote for up to 90 days a year 🛫
- Parental Leave
- Pension and Retirement Plans
- Plus Many More!
Company values
- This isn’t just a job, we’re a revolution
- We get it done
- Customers > team > ego
- No drama. Good karma.
Company HQ
London, UK
Articles
Leadership
Taavet Hinrikus
(Chairman)Previously Director of Strategy for Skype.
Kristo Käärmann
(CEO)Previously a Consultant at PwC and Manager at Deloitte.
People progressing
Joined as Banking Lead, promoted to Head of Banking after 2 years, then again to Global Head of Banking.
Diversity & Inclusion at Wise
- Communities and safe spaces (Employee Resource Groups) – led by our Wisers so people can share experiences and information, support each other and connect on shared values
- Wise Cultural Calendar – a programme to learn and celebrate the wide range of cultures, traditions, backgrounds, and global experiences we have here at Wise. Example programmes include Pride Summer and Black History Month
- Our teams continue to set and drive their own bespoke objectives, holding themselves accountable and making sure they focus efforts where they can have the most impact
- We’re excited to partner with InChorus to collect ongoing data on our culture and enable teams to track their progress
- DEI development and training — We’re building our capability and getting everyone on the same page about DEI. Our new training programme will help new joiners and all Wisers know what DEI looks like day-to-day and how they can play their part
- Global policy review — We’re working with an external advisor to provide detailed feedback on best practices in policies by end January
- Disability inclusion – We’re building resources and support for Wisers and candidates with disabilities. Our goals is to offer practical information and support to ensure that Wise remains an inclusive environment for those impacted by a disability
Share this job
View 61 more jobs at Wise