Customer Support Specialist, Stavvy
West Coast Hours
$75-95k
Salary applicable for candidates based in Boston, may vary in other locations + Equity
Paperless, digital solutions for banking & lending
Job no longer available
Paperless, digital solutions for banking & lending
101-200 employees
Job no longer available
$75-95k
Salary applicable for candidates based in Boston, may vary in other locations + Equity
101-200 employees
Company mission
To transform how business is conducted remotely by making complex legal and financial transactions easier, safer, and more accessible to all.
Role
Who you are
- Possess 4+ years of support experience with a technical background
- Proficient in handling software titles; familiarity with RON (Remote Online Notary) software is a plus
- Strong background in Fintech, Mortgage Lending, Servicing, or Origination is highly preferred
- Knowledgeable in using ticketing systems, particularly familiar with Zendesk and Hubspot
- Comfortable utilizing web-based software tools such as Confluence, Jira, Datadog and Tableau
- Familiarity and comfort with Code, API, SFTP, Encompass, Docutech, Auth0, and development tools are advantageous
- Being a Commission Notary is a plus
What the job involves
- Maintain an in-depth understanding of company products and customer workflows
- Provide quick and efficient technical assistance, offering troubleshooting steps as needed
- Assist customers, vendors, and signers by using creative thinking, providing best practice guidance, and offering suitable solutions to ensure success within the platform to enhance the product and solve customer inquiries
- Fully comprehend the customer’s needs and thoroughly investigate their support ticket
- Collaborate cross-functionally to escalate and monitor incidents using Zendesk, Jira, Slack, and our Status Page
- Submit product improvement suggestions via Jira to refine areas of the platform and enhance the customer experience
- Assist the training team by expanding upon external and internal resources, including, but not limited to, Stavvy Help Desk articles, training videos, the Notary Approval process, and customer-facing FAQs
- Assist in our Concierge White Glove service by monitoring incoming transaction requests, and communicating to all stakeholders on next steps seeing the transaction to completion
- Ensure high customer satisfaction and contribute positively to team metrics
- Vet Notary Profiles in Stavvy after conducting due diligence
- Training period: Regular business hours: 9 AM - 5 PM, Monday to Friday (East Coast Hours)
- Post-Training: Flexible shifts with an emphasis on later hours, including weekends
- Potential Shifts: 12 PM - 8 PM, 1 PM - 9 PM, and/or 2 PM - 10 PM possible weekends as we scale will be a must (West Coast Hours)
Our take
The world of mortgage lending is a fractured place, and Stavvy is a company that is setting out to repair some of the cracks. Its fintech platform aims to increase the speed, efficiency, and transparency of real-estate transactions whilst managing security risk and eliminating fragmentation.
The platform gives loan servicers a secure virtual space to do things like negotiate solutions and obtain notarized signatures without the need for paper and postage. It does this through e-signatures and video conferencing.
In recent years, the company has seen a surge in business as business operations - including banking and lending businesses - pursued paperless and digital solutions. In light of this, the company has wisely doubled down on the quality of talent needed to scale properly. With this momentum, and considerable funding, Stavvy looks well set to continue its aggressive growth.
Kirsty
Company Specialist
Insights
Company
Funding (2 rounds)
May 2021
$40m
SERIES A
Mar 2019
$1.5m
SEED
Total funding: $41.5m
Company benefits
- Healthcare: We cover nearly all of your insurance premiums, so you can work, innovate, and create worry-free.
- Health Savings: We contribute to your HSA every year to help cover the costs of medical expenses, doctor’s visits, and more.
- Unlimited Vacation: Maintaining a healthy work-life balance is important. We offer flexible, unlimited paid time off that you can tap into whenever you need it.
- Employee Engagement: We love what we do but love who we do it with even more. We enjoy hosting a good party and celebrating regularly.
- Family: We provide 12 weeks of fully paid parental leave and a dependent care FSA so that you can grow your family and career simultaneously.
- Wellness: From free yoga to a Blinkist audio subscription, we’re here to nurture more than just your career goals and aspirations.
- Accessible Leadership: Whether you’re in the office or remote, we care about you. Our doors are always open (and we don’t just mean that metaphorically).
Company values
- Who You Are Is Who We Are - We are a collection of unique individuals who show up, engage, excel, and care for each other. We champion individual authenticity while embracing collaboration. We cultivate your best because it produces our best
- The Fearless - We are fearless. We trust and assume good intent. We are better because of our differences, successes, and failures. We are empowered to participate actively and speak openly. We are disciplined to listen respectfully and react without hesitation
- The Relentless - We are relentlessly curious. We learn with humility that challenges and stretches. Continuous, shared, and vibrant learning drives us forward with purpose
- The Limitless - We are courageous pioneers. There are no boundaries in our pursuit of bold, innovative change as we transform industries and impact the world
- The Compassionate - We are humanity. We celebrate impact in all we do. Every action is a legacy of our compassion for each other, our customers, and our communities
Company HQ
Newton Centre, Newton, MA
Articles
Founders
Kosta Ligris
(CEO)Kosta founded ligris in 2004, where they were initially CEO and now Chairman. They have also co-founded ACES Title Agency, Isotelis Technologies and Escrow Mint. They currently lecture part-time at MIT's school of management.
Share this job
View 2 more jobs at Stavvy