User Onboarding Manager, Stripe

Stripe Accelerate

$74-111.1k

OTE

Junior and Mid level
Chicago
New York

More information about location

Stripe

A financial infrastructure platform for businesses

Job no longer available

Stripe

A financial infrastructure platform for businesses

1001+ employees

FintechB2BPaymentsCredit cardsFinancial Services

Job no longer available

$74-111.1k

OTE

Junior and Mid level
Chicago
New York

More information about location

1001+ employees

FintechB2BPaymentsCredit cardsFinancial Services

Company mission

To increase the GDP of the internet

Role

Who you are

  • Corporate internship or 1-3 years of relevant professional experience
  • Experience in a customer-facing environment
  • Strong analytical, quantitative and operational capabilities
  • Comfort in operating in a highly ambiguous and fast paced environment
  • Experience collaborating on multiple projects or initiatives simultaneously
  • BSc or equivalent degree in a related field (technology, business administration, project management etc,)
  • Exceptional communication and presentation skills

Desirable

  • Strong technical aptitude
  • Project management training or certification
  • Ability to communicate in some other language in addition to English (French, German, Mandarin, Thai, Japanese is a bonus)
  • Payments/ ecommerce experience
  • Experience working in a Professional Services organization or in a customer success/support organization
  • A familiarity with APIs

What the job involves

  • As the User Onboarding Manager you'll own the relationships with our customers and be responsible for guiding them to successful Stripe implementations. Working closely with our Accelerate Onboarding Specialists team, you'll proactively engage users and shepherd them through the integration process
  • Proactively engaging and guiding users through the Stripe implementation process
  • Closely partnering with our sales team (Account Executives) to ensure a smooth handoff, including deal scoping and making sure users have the right level of implementation offering attached
  • Unblocking and enabling users by facilitating internal Stripe processes and managing Stripe-owned tasks on their behalf
  • Monitoring the Sales pipeline for upcoming projects and managing the health of your portfolio of user projects overseen by your squad of Onboarding Specialists
  • Leading and coordinating end to end delivery of the program, Onboarding Specialists, and other Stripe experts to deliver onboarding support and address user questions
  • Driving continuous improvement of the Accelerate onboarding offering, including owning initiatives like user communication, product enablement, process optimization, and data intelligence
  • Measuring and reporting on the progress and completion of user implementations

Our take

Stripe, nowadays a FinTech giant, spent the first few years since its founding building up its payments business, which primarily consisted of providing an API to eCommerce businesses so that they could easily integrate a payments option in their apps or websites, where before there was none.

More recently, Stripe has started to accelerate its growth with a significantly larger range of financial services including cash advances and credit cards. They also plan to build incorporation services, fraud protection, and more, diversifying its revenue away from payments and differentiating itself from its competitors.

To further expand its position, the company is looking to triple its presence in Ireland, and extend its services to countries with vast customer potential, including Brazil and India. Its latest venture, coming atop significant new funds, is to partner with OpenAI, the company behind ChatGPT - a win-win collaboration that will monetize OpenAI’s flagship products and at the same time enhance Stripe with GPT-4, as it moves forwards with intentions to "build the payments foundation for tomorrow's AI economy."

Freddie headshot

Freddie

Company Specialist

Insights

Top investors

Some candidates hear
back within 2 weeks

-5% employee growth in 12 months

Company

Funding (last 2 of 13 rounds)

Mar 2023

$6.5bn

GROWTH EQUITY VC

Mar 2021

$600m

SERIES H

Total funding: $8.7bn

Company benefits

  • Unlimited paid time off policy
  • Work from home opportunities
  • Comprehensive mental, physical and medical health plans
  • Fertility benefits and parental leave

Company values

  • Built for builders - The best reason to work at Stripe is that you will have colleagues who support and challenge you to do the best work of your career. We combine a big-picture mindset with obsessive attention to the details, down to the last pixel, API parameter, and word.
  • An environment of growth - We care about results more than CVs. We value managers who remain experts while developing talent and designing successful orgs. You can also have a big impact and advance far without managing anyone. We want you to take what you’ve been hired to do, and show us how it’s done – you might create something we never would have imagined. We have had account managers start a publishing arm, interns who have run business units, and hackathon participants who have built company-defining products.
  • Fast-paced, detail oriented - We balance innovation with scrupulous attention to every bit and byte involved in the movement of money – because we can’t do our job well unless we do both. When we started, we emailed every API error to everyone at the company. Now, we have more than 250 million API requests a day – and we still care about each one.
  • Voraciously curious - We wish there was a book that described what we need to do next (we’d even publish it), but since there isn’t, we all have to write it together. You will need to find answers to questions you’ve never been asked before. Sometimes, you will be the first person ever to contemplate a particular problem. We want people who devour books for fun and approach new challenges with eager curiosity.

Company HQ

SoMa, San Francisco, CA

Founders

Patrick Collison

(Content Strategist)

Studied maths at MIT before founding Stripe. Also on the board of the Long Now Foundation.

John Collison

(President)

Studied at Harvard but dropped out to found Stripe.

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