Product Manager, Builder
Customer Experience
Performance related quarterly bonus
No-code AI-powered software development
Job no longer available
No-code AI-powered software development
1001+ employees
Job no longer available
Performance related quarterly bonus
1001+ employees
Company mission
To make app building so easy everyone can do it – regardless of their background, tech knowledge or budget.
Role
Who you are
- Excellent ability to identify, measure and improve KPIs on customer facing products
- 5+ years of experience managing B2B/B2C software products in an agile software development environment
- Exceptionally imaginative, collaborative, and truly excited about building great product features and experiences
- Strong track record of full lifecycle product development
- Bachelor's Degree required; MBA (or equivalent) will be a plus
- Define product go-to-market (GTM) process, GTM strategies, plan timelines, launch scenarios, pricing, and promotions, etc
- Extensively reliant on data driven insights to inform which features to prioritise for development and to also size the opportunity landscape
- Persistence and a whatever-it-takes approach to ensure that your product and team are successful
- Self-motivated, quick and assertive, Extremely detailed oriented and organised
- Ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis
- Experience leading products that require coordination of many stakeholders and cross functional teams
- Exceptional verbal and written communication skills
- Ability to "roll up your sleeves" to do what is needed in urgent situations while maintaining a big-picture” view
What the job involves
- We are looking for a dynamic and empathetic Product Manager who can articulate the needs of our customers and ensure that they have a delightful experience on our customer facing sites
- We are looking for someone with insight into the conversion funnel from Builder’s website, through the Studio journey and to payment; an effective all-rounder who can address incoming issues with a range of products, identify patterns and ensure that the necessary corrections in the product are implemented
- Working closely with the Director of Product for Customer Experience, who addresses the customer facing products within Builder’s ecosystem. These allow customers to build out the requirements for their application, plan their delivery, and track their ongoing Buildcard
- Liaising with an international team to ensure that the most needful customer requirements are met
- Ensuring that new requirements are effectively triaged and prioritised
- Mapping and optimizing the conversion funnel, Studio journey, and payment process to ensure a seamless customer experience
- Analyzing incoming issues and identifying patterns to proactively implement product corrections for improved usability
- Advocating for customers by gathering feedback, insights, and pain points to inform product roadmap decisions
Salary benchmarks
Otta's take
Sam Franklin
CEO of Otta
Dramatic shifts over the last few years have forced businesses to reimagine their engagement practices, obliging many to increase or add an online presence. With little expertise or budget, a market blossomed for low-budget and low-code software solutions for businesses of all scales, and Builder, founded in 2012, was quick to capitalize on this.
Its headless CMS platform enables users to drag-and-drop to build highly customized low-code software-like apps in as little as a day, then helps users scale and maintain their product. Tapping into this non-expert market with a uniquely easy interface no doubt helped Builder’s user base grow nearly 3x, adding customers like NBC and the BBC to its roster.
With low code development platforms expected to account for 65% of application development by 2030, and become in itself a nearly $200 billion market, a service providing unrivaled ease of use is likely to win big with customers in need of low-complexity software.
Insights
Company
Funding (last 2 of 4 rounds)
May 2023
$250m
SERIES D
Mar 2022
$100m
SERIES C
Total funding: $445m
Company benefits
- Hybrid working model
- Family friendly policies
- Private healthcare
- Stock options
- Variable pay schemes
- Generous paid annual leave
- Family Days - 2 additional days off
- Time off between Christmas and New Year
- Learning and development budget
- Regular team, office, and company-wide celebrations
Company values
- Heart: In everything you do, show compassion, belief and empathy
- Entrepreneurial: Spend money like it’s yours, take risks when your gut tells you
- Accountability: Be responsible for the decisions you make
- Respect: There needs to be respect in the good times and the bad
- Trust: At our heart: always act to build trust, never compromise it
- Transparency: Always be honest, no matter what the situation
Company HQ
Paddington, London, UK
Founders
Sachin Dev Duggal
(Co-Founder)After graduating from Imperial College London and MIT, they worked as an Advisor and Consultant at Deutsche Bank AG. Before co-founding Bulder.ai, they founded Nivio, which hosted virtual desktops and co-founded Shoto, which collates photographs for friends.
Saurabh Dhoot
(Co-Founder)Also graduating from Imperial College London, they co-founded FC Goa, a professional football franchise in India, and founded Videcon D2H Ltd, a direct broadcasting satellite service, before co-founding Builder.ai.
Diversity & Inclusion at Builder
Sara Alioglu (Senior Manager - Employee Experience)
- We are rolling out a growing list of DE&I initiatives, coaching and an L&D programme to ensure all Builders not only experience diversity, equity and inclusion for themselves, but understand it for one another and our customers
- Reviewing and updating all global policy and employee handbooks to ensure Builder is fair for all
- A global compensation benefits analysis and uplift programme is underway to drive pay parity and ensure all our global locations receive benefits that support, protect, and empower our people
- Building employee-driven focus groups and forums for protected and under-represented groups across the organisation
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