Junior Operations, FLYP
Operations & Strategy
Bridging the worlds of digital and physical fashion
Open for applications
Bridging the worlds of digital and physical fashion
1-20 employees
Open for applications
1-20 employees
Company mission
To democratise fashion and accelerate the industry's shift towards a sustainable model
Role
Who you are
- At FLYP we prioritise intelligence and an entrepreneurial spirit over experience
- Passion for fashion and sustainability
- Excellent communication and customer facing skills
- Strong problem-solving and analytical abilities with the ability to grasp new concepts quickly
- Excellent organisational skills and ability to manage multiple projects at one time and prioritise workload
- Entrepreneurial mindset with an understanding of the importance of getting things done
- You take a proactive approach to work and drive your own initiatives
What the job involves
- Reporting to Head of Operations, you will be the second hire within the operations team, taking responsibility for key tasks across fulfilment and customer experience. Key tasks include:
- Oversee the entire order fulfilment process, including receiving and processing orders, inventory management, and shipping and delivery
- Enhance customer relationships through swift and professional responses to customer inquiries and complaints
- Create educational content for our learning hub and chatbot to support new feature releases
- Develop and implement customer service policies and procedures
- Quality Assurance for new products and new releases to minimise in-app bugs
- Report on customer feedback analysing key trends and suggesting areas and methods for improvement
- Cross functional collaboration with the marketing and engineering teams to ensure customer satisfaction
- Evaluate seller designs to ensure they are compliant with our community guidelines
Application process
- 1. Send CV and Cover Letter
- 2. Video Call with the Hiring Manager (Motivational/Behavioural Interview)
- 3. Case Study and Debrief Call
- 4. Meet the Founders
Otta's take
Theo Margolius
COO of Otta
Designing and manufacturing luxury fashion is often inaccessible and unsustainable. FLYP solves this problem by leveraging cutting-edge, sustainable fashion technology.
FLYP is a fast-growing startup at the intersection of fashion and technology. In the same way that AirBnB enables everyone to own a hotel, and Instagram allows everyone to be a photographer, FLYP will empower everyone to be a fashion designer.
The sustainable fashion space is becoming increasingly competitive, and staying ahead of rival companies will be FLYP's primary challenge. They will need to carve out a unique identity and draw top-tier creators in order to achieve this.
Insights
Some candidates hear
back within 2 weeks
30% female employees
Company
Employee endorsements
Opportunities to learn
"At FLYP, we believe that learning is limitless and that motivation and hustle are paramount. Everyone at FLYP is encouraged to take ownership over..."
Company benefits
- 25 days PTO a year
- Annual Company Getaway (Last Year was the South of France)
Company HQ
Westminster, London, UK
Articles
Founders
Nicholas Brigly
(CEO & Co-Founder)Has previously been a Fashion Photographer for 10 years. Was also Product Manager at TuneMoji.
James Fabricant
(Co-Founder)Previously CEO & Founder at TuneMoji. Is presently also a Venture Partner at Progression Fund and Griffin Gaming Partners.
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