Customer Success Engineer, Veeam
Veeam Kasten
More information about location
Data backup & recovery platform
Posted today
Data backup & recovery platform
1001+ employees
Posted today
More information about location
1001+ employees
Company mission
To empower every organization to not just bounce back from a data outage or loss but bounce forward.
Role
Who you are
- 6+ years of related customer-facing experience in technical consulting, technical escalation, technical Support, Customer Success, and/or technical account management
- Proven proficiency with Kubernetes-based environments is required
- Strong technical knowledge of networking, cloud-native architectures, Kubernetes, Docker and data protection (backup, recovery, and disaster recovery)
- Expert in Linux administration
- Deep knowledge of bash or similar Linux scripting languages and using them effectively during troubleshooting of customer problems, and engineering interactions
- Kubernetes certifications (CKA or CKAD)
- Entrepreneurial mindset with a strong work ethic, resourcefulness, and “get it done” attitude
- Ability to thrive in a fast-paced environment handling multiple calls per day with immediate follow up
- High level of business acumen and experience working customers of all business and knowledge levels
- Ability to manage multiple customer accounts and projects simultaneously
- Excellent communication skills in English, both spoken and written, is required; additional languages are a plus
What the job involves
- Onboarding of select customers: Serve as the primary technical point of contact for customers post-sales, assisting customers with deployment plans and integration of Kasten products into their environments to ensure a smooth and successful initial deployment
- Ongoing Success: Serve as the technical champion related to Kasten solutions for customers, in partnership with Customer Success Managers, with a focus on connecting their technical and business requirements
- Education and Enablement: Guide customers with post-sales resources including documentation, training and Support
- Collaboration: Work closely with internal teams to translate customer feedback into product improvements and enhanced customer journeys. And to optimize customer adoption, retention and growth opportunities within existing customer accounts
- Customer Documentation: Provide customized recaps and guidance to customers to capture findings and recommendations that are the outcome of customer meetings
- Internal Reporting: Provide detailed reports on customer interactions, issues, and feedback to inform internal stakeholders and improve customer success strategies
- Documentation Creation: Identify and create documentation to enhance the post-sales customer experience, to facilitate knowledge sharing with Veeam Kasten customers. While also offering customized recommendations and guidance to individual customers, including knowledge base articles, best practice guides, and troubleshooting tips
- Relationship Management: Build and maintain strong relationships with customers to ensure their ongoing satisfaction with Kasten products
- Technical Leadership: Demonstrate technical leadership and subject matter expertise on Kasten’s Data Management Platform, Cloud Native Architectures, and competitive tools
- Consultative Solutions: Act as a technical expert and consultant to develop and propose solutions that meet the technology and business requirements of customers
Our take
The increasing reliance of businesses on data and the growing volume of data generated make organizations more vulnerable to cyberattacks. Veeam is a leading provider of backup, recovery, and data management solutions, focusing on simplifying backups for virtual machines, achieving any recovery objective, maximizing investments, and reducing management overhead.
Recently, Veeam has introduced over 30 product updates, including cloud-native solutions to protect data across AWS, Azure, and Google Cloud. The company currently safeguards data for over 400,000 customers worldwide, including over 80% of the Fortune 500 and 70% of the Global 2,000, with clients like Fujitsu, Siemens, and VW.
The acquisition by Insight Partners in 2020 enables Veeam to expand into new markets, fueling its continued growth. Veeam is poised to remain a leader by driving industry innovation and staying ahead of increasingly sophisticated cyberattacks.
Freddie
Company Specialist
Insights
Company
Funding (1 round)
Jan 2019
$500m
GROWTH EQUITY VC
Total funding: $500m
Company values
- Everyone Sells
- Innovate & Iterate
- Keep It Simple
- Conversations From the Heart
- Veeam Speed
- Veeam Team
- Compete to Win
Company HQ
Lakeview, Kirkland, WA
Articles
Leadership
Anand Eswaran
(CEO, not founder)Former President and Chief Operating Officer at RingCentral, Founding Advisory Board Member of the Technology Services Industry Association (TSIA), and former Corporate Vice President (various departments) at Microsoft. Previous Vice President of Global Services at SAP (Executive), Hewlett-Packard, and Vignette Corp.
Share this job
View 11 more jobs at Veeam