Senior Product Manager, Wayfair
GenAI Platforms
A global online homeware marketplace
Open for applications
A global online homeware marketplace
1001+ employees
Open for applications
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- 7+ years of product experience in developing internal platforms, preferably with data or ML platforms, that were used by other engineers or scientists
- Understanding and hands-on experience in implementing generative AI models to business problems, ideally working with several popular LLMs
- Strong experience measuring adoption (and related engagement metrics) and developing plans to address gaps or user experiences issues
- Proven SQL knowledge – can use SQL to pull ad hoc data when necessary
- Strong written and verbal communication and a demonstrated ability to explain technical concepts to non-technical audiences
- Demonstrable ability to be technically hands-on, up to architecting high-level system plans (no coding)
- Drive to deliver amazing products that customer centric with clear KPIs on measuring their effectiveness and usability
- Ability to work across several stakeholder groups and juggle many large initiatives simultaneously
- Ability to structure problems, develop clear hypotheses, and prioritize work against the largest impact initiatives
- Experience working with engineering teams, running sprints, stand-ups, and backlog
- Cultivate senior presence and be the leader of your product
- Familiarity with Google cloud and its data offerings
What the job involves
- We are looking for a seasoned Product Manager to accelerate the development of our technology stack for GenAI capabilities, spanning needs for our science teams working reimagining customer and supplier experiences, teams working on transforming business processes, to increasing workforce productivity
- You will act with a high degree of freedom and ownership, setting platform vision, forming strong relationships with senior cross-functional partners (both technical and non-technical), aligning on a shared vision for success, and delivering results that create meaningful business impact
- You’ll translate business/user needs into a pragmatic and iterative strategy and roadmap, along with providing specifications and user stories for your engineering team(s), making smart trade-offs between time and complexity to develop market ready solutions
- You’ll serve as the subject matter expert on the platform, push for adoption for new use cases, and continually improve our platform capabilities
- Understand the landscape of GenAI tooling and approaches to solving business problems and increasing workforce productivity, and drive the subsequent solution buy vs build, rollout and adoption with cross-functional teams
- Conduct research and proof-of-concept (POC) initiatives, exploring emerging technologies and applying to value-driving initiatives
- Be the subject matter expert and owner of your products, including capabilities for science teams, and business / technology teams
- Be a highly visible thought partner to senior level leaders (incl. C-suite leadership), acting as their primary “go-to” for product strategy and related cross-functional initiatives
- Prioritize many requests and ideas for features by understanding the business value and impact, weighed against the risks and development cost
- Accountable for the end-to-end delivery of platform enhancements and support
- Develop and maintain a product vision and roadmap, keeping stakeholders and constituents up to date on the top level goals and timelines
- Market your product internally to various departments to ensure all available users know about your product and how they could value from it, measure adoption and invest in any gaps proactively
- Translate product strategy/outcomes into initiatives into engineering stories/tickets, allowing engineering to run with your ideas
- Deeply understand the technology used in your products, the strong and weak points, and become an expert at market options, and influence the pivots when necessary
- Regularly communicate our periodic goals and progress to keep stakeholders apprised of your work and product progress
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionize online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist
Insights
Many candidates hear
back within 2 weeks
-14% employee growth in 12 months
Company
Company values
- Relentless Customer Focus: Delivering an exceptional customer experience drives everything we do. We invest in understanding our customers and partners. We are all in customer service
- Deliver Rsults With Agility: We prioritize work that drives long-term value. We execute with urgency, learn from failure, and nimbly pivot. The outcomes of our efforts are impactful, measurable results
- Use Good Judgement: We are bold and confident, never reckless. We make reasoned, calculated decisions based on data, critical thinking, and pattern recognition
- Build the Best Team: We lead by setting the bar high, articulating clear goals, and diving deep. We hire, develop, and leverage only the best. Our leaders continually reevaluate and strengthen their teams and do not shy away from hard decisions. We expect and demonstrate excellence
- Collaborate Effectively: We invest in cross-functional global partnerships that maximize impact and minimize duplication. We prize collaboration in all interactions – with our teammates, stakeholders, and suppliers. We disagree, align, and commit. Effectiveness and efficiency in collaboration are required.
- Respect Others: We earn and show respect, treating our teammates and partners with empathy and inclusion. We presume good intent while prioritizing impact. We balance confidence and candor with humility and kindness.
- Be an Owner: We are Wayfair first. We act on what’s best for the company, ahead of team or individual goals. We spend every dollar as if it is our own. We take pride in Wayfair’s success while planning the next win. We always think long-term
- Innovate & Improve: We are not limited by precedent. We boldly challenge the norm. We continually identify opportunities to innovate, improve, and simplify. We value incremental improvements, but we also look for game-changing breakthroughs.
- Adapt & Grow: We value adaptability and self-reflection. We find opportunity in every change, experience, and mistake. We are committed to continuous self-improvement.
Company HQ
Prudential / St. Botolph, Boston, MA
Articles
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
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