Manager of Product Management, Mastercard
Global payments technology company
Job no longer available
Global payments technology company
1001+ employees
Job no longer available
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- The role of the Manager, Studio Ambassador, requires a deep understanding of Mastercard Products, innovation, services, and marketing capabilities
- Are you very organized and able to manage multiple competing requests in a timely manner?
- Can you analyze data, identify trends and report outcomes to tell a compelling story?
- Are you able to review, streamline processes and identify process improvements and drive change management?
- Excellent organization, detail-orientation, time management, critical thinking, execution and communication skills across a range of audiences, including senior leadership, and cross-functional stakeholders
- Strong project management, planning, data analytics and reporting skills. Highly organized and able to manage multiple priorities and meet deadlines
- Strong Microsoft Excel, PowerPoint, Outlook, PowerBI/Tableau, and Confluence proficiency
- Ability to work independently, has internal drive to proactively execute on deliverables with agility and speed, identify risks and next steps, and communicate to manage expectations with stakeholders and management in a timely fashion
- High learning agility and ability to quickly understand Mastercard’s products and services, the payments ecosystem, customer economics and operations
- Ability to work with incomplete data and uncertainty, and adapt plans to new information, changing conditions and make decisions to drive positive results and outcomes
- Interpersonal skills to build relationships across many parts of the organization, and be a successful influencer
- Strong team player, decisive and results driven, and takes initiative
- Bachelor’s degree required
- Experience in payments, operations, or consulting a plus
What the job involves
- We are looking for an experienced and passionate manager to manage and provide end-to-end support of the North America regional Studio product management lifecycle process and governance to enable the design, development, testing and launch of solutions with agility and speed-to-market
- Manage North America Market (US and Canada) product councils and associated governance processes including product/solution pipeline, setting calendar and agenda for peer reviews and product council meetings, coordinating with responsible product owners and cross-functional partners, distribute and archive documentation, pre-reads and minutes and follow-up on meeting decisions to ensure that all items are closed
- You will be a highly collaborative member of a cross-functional team to drive relevancy and differentiation with customers resulting in better relationships, market share and revenue growth
- Manage change management process to streamline product management lifecycle process across the region by creating a systematic approach to manage transition from current state to desired future state
- Assess product readiness for gating and provide guidance to product owners and cross-functional stakeholder on Studio framework, process flow and FAQs
- Create monthly, quarterly, bi-annual, annual and YOY presentations and reports about regional product pipeline, readiness status, outcomes and success metrics
- Track and maintain repository of regional product pipeline, reports, presentations and documentation for reporting, reference, and audit purposes
- Develop and manage templates, tools, and materials to help stakeholders go through the Studio process efficiently and effectively
- Manage feedback loops and channels to continuously improve North America market (US and Canada) Studio product management lifecycle process and align globally and across regions
- Undertake adhoc initiatives and projects to continuously improve the process and/or adoption of the same in the region
- Educate internal stakeholders on the value, assets, and tools to adhere to Studio product lifecycle management process and methodology
- Conduct one-on-one or group training, lunch-and-learn and knowledge sessions to create regional cross-functional awareness about the Studio framework for product owners and beyond the product community
- Represent North America Market in global initiatives, projects, meetings and share regional perspective, nuance, context, lessons and ensure tools, processes and policies are relevant accordingly
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist
Insights
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company values
- Trust - integrity, respect, openness
- Agility - urgency and value through innovation
- Partnership - working as one team for the benefit of all
- Initiative - taking bold and thoughtful actions
Company HQ
Purchase, Harrison, NY
Articles
Founders
Michael Miebach
(CEO, not founder)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
People progressing
Joined as VP in 2008, promoted 4 times in 11 years to their current position of Executive Vice President.
Salary benchmarks
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