Marketing Operations & Systems Manager, Multiverse
More information about location
1-5 days a week in office
Providing equitable access to economic opportunity for everyone.
Open for applications
Providing equitable access to economic opportunity for everyone.
501-1000 employees
Open for applications
More information about location
1-5 days a week in office
501-1000 employees
Company mission
Multiverse's goal is to break the expensive barrier between education and employment that is holding back companies and people.
Role
Who you are
- To excel in this role, you will need to be a structured thinker and be analytically-driven, willing to get deep into the weeds to build the foundations of our marketing business
- 4+ years of experience in a GTM Systems role, ideally in a Marketing or Sales Systems / Operations function or a related role, with a strong emphasis on technology, systems and operations
- Technical Skills: Proficiency with CRM software ( eg. Salesforce), marketing automation tools (eg. HubSpot), and analytics platforms (e.g., Google Analytics)
- Process and operational thinking: you can tackle a problem independently and quickly iterate to a solution, and then also document it in a way that's easy to understand for all audiences
- Project Management: Strong project management skills, with the ability to manage multiple projects simultaneously and meet deadlines
- Communication: Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
- Attention to Detail: High level of accuracy and attention to detail in work
- You can communicate complex problems and analyses simply to stakeholders across all levels, departments and between both technical and non-technical colleagues
- You have a positive-sum mentality - you’re equally excited about both rolling up your sleeves to get something done and reflecting on the bigger picture
- You are passionate about social and economic mobility and the goal of ensuring that all candidates have equitable access to apprenticeship opportunities
What the job involves
- Multiverse is looking for an exceptional Marketing Operations Manager to join the RevOps (Revenue Strategy & Operations) team to design and build the critical marketing infrastructure that supports Multiverse’s growth engine
- This includes owning our lead generation process across Hubspot and Salesforce, refining existing marketing processes and systems, and sourcing and implementing new MarTech to power our next stage of growth
- The Marketing Operations Manager will collaborate closely with cross-functional teams to ensure alignment and contribute to the overall success of marketing initiatives
- You will work closely on cross-functional projects with our Marketing, Data & Insights, Sales, and Sales Operations teams
- This role will report directly to the Head of GTM Systems within the RevOps team
- Lead Generation Systems: Own the end-to-end lead generation process from form fill to lead routing to our sales reps, leveraging our Hubspot, Salesforce and Leandata platforms
- Marketing Technology Management: Oversee the selection, implementation, and maintenance of marketing technology stack (CRM, marketing automation tools, analytics platforms, etc.)
- Salesforce Campaign Operations: Develop and manage workflows for Salesforce marketing campaigns, ensuring timely execution and optimization
- Performance Analytics: Collect, analyze, and report on key marketing metrics, providing actionable insights to improve campaign effectiveness and ROI
- Budget Management: Assist in the planning and monitoring of the marketing systems budget
- Process Improvement: Translate our ever-evolving business requirements (from Marketing, Sales, Growth, etc.) into scalable solutions, either by leveraging our marketing technology stack or implementing new processes across the organisation
- Data Management: Ensure data integrity and consistency across all marketing platforms; manage segmentation and audience targeting efforts
Salary benchmarks
Our take
In today's tech-driven workplace, skills like digital marketing, software engineering, product design, and data analysis are pivotal. Traditional pathways to acquiring these skills are evolving, with coding schools like Makers Academy challenging the necessity of a formal Computer Science degree.
Recognizing the need for inclusive pathways, apprenticeships have gained prominence, spurred by government mandates like the 2016 levy. Multiverse (formerly WhiteHat) exemplifies this shift, offering opportunities for all to reskill and thrive in the tech industry.
Embracing a mission of accessibility and innovation, Multiverse's recent strategic moves, including acquiring Californian AI firm, Searchlight and attracting top-tier talent, underscores its commitment to excellence. Partnering with industry giants like Google and Facebook, Multiverse is driving transformative change, democratizing access to tech education.
Steph
Company Specialist
Insights
Many candidates hear
back within 2 weeks
58% female employees
96% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Whether that's the content in the course you are teaching of which you're developing a deeper understanding, weekly CPD (continuous professional..."
Funding (last 2 of 5 rounds)
Jun 2022
$220m
SERIES D
Sep 2021
$130m
SERIES C
Total funding: $414m
Company benefits
- Equity - every Multiverse has ownership in the business through equity options
- Quarterly M-Powered Days to refresh and recharge
- End of Year Company Shut Down
- 27 days holiday, plus 1 life event day and 2 volunteer days
- Hybrid & remote working - weekly or monthly visits to the London Office
- Team fun - weekly socials and regular offsite events
- A focus on wellbeing with access to Spill therapy support, an Employee Assistance Programme and an internal Wellbeing working group.
- We've got your health covered with private health insurance with Bupa, a medical cash back scheme with Medicash and Life Insurance with YuLife.
- Dependency leave, enhanced Maternity & Secondary Parental Leave
Company values
- We believe in equality of opportunity
- We treat others as we want to be treated
- We adopt an owner mentality
- Development is at our core
- We make decisions based on facts and logic
- We don’t take ourselves too seriously
Company HQ
Paddington, London, UK
Articles
Founders
Euan Blair
(CEO)Prior to founding Multiverse, Euan was the UK CEO of Sarina Russo Group, an employment and training provider with more than 1,500 staff worldwide and a turnover exceeding £100 million.
People progressing
Peppa is VP of Go-To-Market, UK&I. She joined Multiverse as an Account Executive in the Go To Market Team and was promoted to Regional Director within 7 months, then progressed to Area Vice President.
Diversity & Inclusion at Multiverse
Siobhan Randell (Director of Diversity, Equity and Inclusion)
- We want to be a leader in Diversity, Equity & Inclusion (DEI), so we’re working hard to drive the change we want to see in the world, inside Multiverse.
- Everything we do in the DEI space is undertaken with the goal of being representative of the geographies in which we operate – and our apprentice community. Gender diversity has been a long-term challenge for the tech world. We're proud that 55% of our UK Team identify as women, this increases to 64% of our Global Leadership Team (director level and above). We're also proud of our thriving LGBTQQIAAP community, comprising 11% of our UK Team.
- We're committed to improving the diversity of our workforce, at all levels. We continue to invest in early talent through our in-house apprenticeship scheme – something we know is a fantastic route into our organization for exceptional talent from a diversity of backgrounds.
- Last year we identified improving the diversity of our Global Leadership Team (director level+) internally as an area of focus. Steps that we took included introducing robust DEI monitoring processes, rolling out Inclusive Recruitment Training to all staff involved in the hiring, and launching our first internal, Global Leadership Accelerator program.
- We’re proud that in the last 12 months, the representation of colleagues from ethnic minority backgrounds at director+ levels, globally, has increased from 6% to 19%. This is good progress but we still have work to do and are committed to building a leadership team that is representative of our colleagues and of the communities we serve.
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