Customer Success Manager, Saviynt
Identity & governance platform
Job no longer available
Identity & governance platform
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To safeguard enterprises through intelligent, cloud-first identity governance and access management solutions.
Role
Who you are
- Fluent in English and German
- Have a can-do attitude
- Proactivity, have a very strong what-could-go-wrong and how-to-avoid-it mindset
- Previous experience within a customer success OR application portfolio management role within a SaaS organization
- Knowledge and experience in Identity and Access Management (IAM) and Security space
- Strong knowledge of cloud architecture as well as on-premise IT landscape
- Extensive experience in consulting and implementation of IT systems preferably cloud service and/or identity management
- Knowledge of security and compliance requirements
- Willingness to be a hands-on contributor. Excellent communication skills, including issue tracking, triaging, and crisis management
- Team player
- Experience in Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information, Developing Standards, Service Excellence
- Available to travel up to 10%
What the job involves
- The Customer Success Manager will manage customer loyalty and adoption of Saviynt’s innovative services and products using our customers’ business objectives and priorities as the key driver
- The Customer Success Manager will be responsible for driving customer success by providing customer categorization, oversight, incident management, adoption recommendations, opportunities for increased service, and metrics analysis
- The Customer Success Manager will perform routine health checks and assist with business value assessment to ensure our customers
- The success of this role means higher customer happiness, retention, and expansion of Saviynt’s business
- Serve as the primary point of contact for customers
- Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process
- Develop a deep, trusting relationship with customers and executive sponsors to drive product adoption and ensure they achieve full business value
- Partner with internal Saviynt teams to align product development and support activities with the customer's business case and strategy
- Represent the customer in internal prioritization process, initiate escalations to serve customer needs
- Ensure proper Incident Management and related communication to the customer
- Drive e2e issue remediation work when necessary, including regular communication to Saviynt and Customer stakeholders
- Proactive preparation for important events (upgrades, updates, go-lives, releases, etc..)
- Develop a categorization scheme and categorize all of Saviynt’s customers
- Develop and monitor key performance indicators and review monthly for necessary corrective actions
- Monitor and identify utilization trends, provide recommendations based on risk and customers’ needs
- Lead Customer Advisory Board in addition to periodic customer health-checks
- Plan education for customers on new features and releases
- Manage renewal pipeline including potential at-risk customers to remediate and ensure a successful renewal
- Assist with the management of delivery projects
- Assist with transformation and process improvements across the organization
- Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
Our take
Sayvint’s Identity Governance and Administration platform helps secure access to corporate systems in the cloud such as Workday, Office 365, AWS, Salesforce, SAP and Hadoop. It was created to offer an innovative, modern solution as its founder believed that existing identity services were not optimised.
By spending its early years in stealth mode, developing its product technology and switching to a cloud based model, the company was well prepared for a quick up-scale. This has been achieved partly because of the fact that it favours targeting large companies, boasting clients like Marriott, BP, KuppingerCole and Toyota Connected.
Sayvint faces a major rival in the form of SailPoint, which was an earlier entrant in the space, and went public sooner. However, Sayvint is growing rapidly and has converted some notable customers from SailPoint in the process. The company has continually invested in its platform to maintain a competitive edge, earning industry recognition along the way, and has recently concentrated on securing new customers and growing its partner ecosystem.
Steph
Company Specialist
Insights
Company
Funding (2 rounds)
Sep 2021
$130m
EARLY VC
Apr 2018
$40m
SERIES A
Total funding: $170m
Company benefits
- Medical, dental, vision, & retirement programs
- Flexible Time Off
- Food, Drinks, & Snacks
- Bonding Time - birthday celebrations, holiday parties , and team outings to get more fun time together
- Employee Recognition - we celebrate and recognize when our people go above and beyond
Company values
- We Innovate: We make the impossible possible
- We Focus on Our Customers: We put our customers first, always. Everytime
- We Deliver Results: We take the initiative and we go for it
- We Respect One Another: We care about and honor our people
- We Remain Accountable: We are in the pursuit of excellence, together
Company HQ
El Segundo, CA
Articles
Leadership
Sachin Nayyar
(CEO)Sachin worked as CEO of Vaau for 3 years before joining Sun Microsystems as a Chief Identity Strategist. They were also CEO of Securonix for 13 years.
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