Principal Communications Manager, Twilio
More information about location
Cloud communications software
Job no longer available
Cloud communications software
1001+ employees
Job no longer available
More information about location
1001+ employees
Company mission
To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.
Role
Who you are
- 8+ years of B2B communication experience, including working in an international communications environment; both agency and in-house
- Significant experience across public relations with a solid understanding of analyst relations, internal communications, crisis communications and social media
- Has strong media relationships with technology and business media across EMEA
- Excellent written and verbal communication skills
- The ability to think on your feet, and to digest information quickly to determine the appropriate way forward, breaking through technical jargon to deliver relevant, appropriate and impactful messaging
- Experience in building surveys, reports, press releases, blogs, messaging documents, social media posts, media commentary/articles, customer stories and other communications campaign content
- The ability to develop relationships with executives and building programs that roll up to top level business strategy
- Experience with communications measurement tools and a passion for demonstrating the impact of communications programmes
- Is a collaborative team player and thrives in a dynamic environment, but also can work autonomously to bring projects to completion
- This role will be remote, and based in the United Kingdom
Desirable
- Has experience at a PR agency as well as at an in-house communications team
- Additional European languages, both spoken and written, would be advantageous
- Ability to influence and build effective working relationships with all levels of the organisation
- Familiarity with localisation tactics to ensure our content is accessible and inclusive across multiple EMEA countries
What the job involves
- Join the team as our next EMEA Principal Communications Manager on Twilio’s Corporate Communications team
- This position will drive the ongoing expansion of our EMEA communications function and amplify the Twilio story to a wide range of audiences from developers to the largest enterprises
- The person in this role will join a growing global communications function, building thought leadership for Twilio, highlighting the astounding innovation being carried out by Twilio’s customers, and engaging audiences with compelling and relevant storylines
- Reporting to the International communications director, this position will play a pivotal role in supporting Twilio’s EMEA go to market strategy, and making Twilio as relevant in EMEA as it is in San Francisco
- Develop and execute the local communications strategy and plan for the United Kingdom, Germany, France and Spain
- Manage Twilio’s PR agency partners to deliver a relevant, impactful and appropriate localised PR programme that supports Twilio’s business objectives and go to market plan
- Create campaigns and content to drive press, analyst and social media programmes
- Identify, train and support local and regional spokespeople in delivering Twilio’s messaging
- Work alongside other members of Twilio’s regional and global PR and the wider Corporate Communications teams to ensure target metrics are monitored and met
- Help support internal communications activities in EMEA for top priority corporate programmes and special projects
- Partner with marketing teams in EMEA to create and execute integrated campaign and activity plans
- We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings
Our take
Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.
From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.
With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 6 rounds)
Jul 2015
$130m
SERIES E
Jun 2013
$70m
SERIES D
Total funding: $250.7m
Company benefits
- Generous annual time off in all countries
- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
- Variety of snacks, drinks, and catered meals in each of our locations
- Work from home opportunities
Company values
- We are Builders: We love hard problems and believe in the indomitable power of people's ability to create a better world through ingenuity and resourcefulness. We reject the “can’t be done” and believe bold ideas and fearless iteration can resolve the most challenging problems for our customers and the world they operate in
- We are Owners: We take accountability and see things through. We take the long view, sweat the details, and think about how our work makes Twilio better every day. We recognize that we and others do our best work when we feel both empowered and accountable for outcomes
- We are Curious: We see ourselves as works in progress. We know that we don’t have all the answers, humbly seek the truth, and strive to get better every day. As individuals, as a company, and in our products, we seek continual progress over perfection and acknowledge shortcomings as a matter of fact. Progress comes not from avoiding mistakes or hard truths, but in learning from them
- We are Positrons: A positron is a positively charged electron. We are genuinely excited to serve and help others. We believe that positive energy is contagious and caring is critical. We seek to be bright spots for the people around us in every interaction, and we stand up and work for what we believe is good and right for our customers, our company, our communities, and the world at large
Company HQ
Financial District, San Francisco, CA
Articles
Founders
Khozema Shipchandler
(CEO, not founder)Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.
People progressing
Joined as a Business Development Representative and promoted to Team Lead Account Representative after 2 years. After four more promotions, Gilmore now works as Senior Manager of Strategic Accounts.
Diversity & Inclusion at Twilio
- Building diverse teams: We thrive when we welcome a diversity of identities, experiences, and perspectives to the team. We know that building diverse teams requires us to dismantle barriers and address the opportunity gap, and we are driving programs to do just that.
- Creating equitable experiences: Building more diverse teams is only part of the equation. It is equally important that we promote equity within our workplace as well
- Cultivating inclusive environments: Every team member plays a role in fostering an environment that is psychologically safe and inclusive. This is a significant responsibility for our managers and leaders, who hold influence and power. Therefore, we are driving educational and engagement opportunities to activate inclusive leadership behaviors throughout the organization
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