Associate Customer Success Manager, Okta
SLED
$116-174k
OTE
Salary is applicable to candidates based in CA, CO, NY and WA only and may vary by other locations
Estimated travel is up to 10%
Management platform securing resources from cloud to ground
Job no longer available
Management platform securing resources from cloud to ground
1001+ employees
Job no longer available
$116-174k
OTE
Salary is applicable to candidates based in CA, CO, NY and WA only and may vary by other locations
Estimated travel is up to 10%
1001+ employees
Company mission
To improve the connections between people and tools to make companies more productive and secure.
Role
Who you are
- 3+ years experience working with Public Sector (Federal/SLED) customers in a SaaS organization
- Understanding of government regulatory and compliance requirements
- Advanced knowledge and experience in Identity and Access Management and Security space
- Experience navigating and steering customer engagements to completion with a high level of customer happiness
- Outstanding written and verbal communication/presentation skills to support onsite or remote strategic business reviews
- Strong listening skills with the demonstrated ability to ask effective questions, dive deep, understand the customer’s business priorities and anticipate the customer’s needs
- Strong interpersonal skills and the ability to work with various teams with varying backgrounds and skills
- Good technical and problem solving skills coupled with the ability to provide quick resolution to problems
- Estimated travel is up to 10%
What the job involves
- You will report to the Senior Manager SLED Customer Success team and be responsible for complementing Okta’s innovations, best practices and capabilities with our valued customers’ business objectives and priorities thereby driving higher business value and executive alignment between Okta and our customers
- The Public Sector Associate Customer Success Manager will be accountable for driving customer adoption and growth by providing product expertise and adoption recommendations, and opportunities for greater service and risk management
- You will perform routine health checks, roadmap sessions, and assist with business value assessments to ensure our customers receive the most return on their Okta investment
- The success of this role means higher customer happiness, retention and expansion of Okta business
- Take ownership of your Book of Business, mitigate churn risk, identify growth opportunities, remove blockers and establish yourself as a high-value resource to your customer stakeholders
- Work with customers to build Mutual Success Plans, establishing critical goals, to aid the customer in achieving their objectives
- Drive product adoption and ensure they are using the solution to achieve full business value
- Act as the liaison for technical inquiries, issues or escalations. This will include working with Support, Engineering, Product Management and others as needed
- Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
- Provide insight with respect to the availability and applicability of new products and features
- Partner with internal Okta team members to align account activities with the customer's business drivers and strategy
- Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
- You will be required to obtain Okta Professional and Admin certifications upon joining the organization
Our take
Okta started off as an identity company where organisations, large and small, could tap into the company to have a single sign-on interface to access all cloud applications now centralised. Okta has since expanded to provide identity management at the device as well as the server level.
The new approach towards network security is increasingly based on identification and authentication, and Okta is on track to become the go-to vendor in the space. They aim to do so by developing products that enable people to access applications and other tools more smoothly and securely than ever before.
Okta has taken strides towards expansion through significant employee growth and shuffling executive leadership. The company has also made lateral moves such as tackling governance concerns, opening up new paths for revenue.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2015
$75m
SERIES F
Jun 2014
$75m
SERIES E
Total funding: $229.3m
Company benefits
- Work from home opportunities
- Health + Wellness
- Financial Benefits
- Pay + Incentives
- Time Off
- Everyday Living
- Resources
Company values
- Love our customers
- Never stop innovating
- Act with integrity
- Be transparent
- Empower our people
Company HQ
The East Cut, San Francisco, CA
Articles
Founders
Todd McKinnon
(CEO)VP of Development at Salesforce.com and has nearly a decade of experience in various engineering and leadership roles at PeopleSoft.
Frederic Kerrest
(Vice Chairman)Worked in Sales and Business Development at Salesforce.com, and previously co-founded high-tech consulting firm Meridian Global Solutions.
People progressing
Joined as Senior Manager, Recruiting EMEA and promoted to Director, Recruiting EMEA after 3 years. Promoted again to Senior Director, Recruiting EMEA after another 3 years.
Diversity & Inclusion at Okta
- Workforce: We believe in recruiting diverse talent to create balanced teams
- Workplace: We support and empower employees to be authentic and grow through open conversations and education
- Marketplace: We go to market and sell to diverse audiences
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