Community Communications, Stripe
Enterprise
£72-108k
More information about location
A financial infrastructure platform for businesses
Open for applications
A financial infrastructure platform for businesses
1001+ employees
Open for applications
£72-108k
More information about location
1001+ employees
Company mission
To increase the GDP of the internet
Role
Who you are
- You have the highest quality bar of anyone you know when it comes to great writing, stories, and content
- You see huge potential in LinkedIn but you think most companies do it badly, and you’re excited by the prospect of carving a different path
- Your first instinct with new ideas or content is to test them with the people they reach, so your first priority will be building a personal network of enterprise users
- You move with urgency; comfortable turning things around on tight timetables and pivoting quickly in response to new data
- And you know how to move fast within larger organizations specifically: making your work easy for others to understand and engage with
- We're looking for someone who meets the minimum requirements to be considered for the role
- Stellar written communication skills—with an ability to grasp the Stripe voice and tone
- Experience writing for thoughtful, engaged, high agency audiences
- Creative flair and an aversion to the hackneyed and obvious
- A sharp eye for design
- A passion for LinkedIn and an unusual interest in the intricacies of its culture and dynamics
- Exceptional judgment and ability to navigate ambiguity
- A track record of success in shepherding multi-stakeholder projects to completion
What the job involves
- When we want to reach our most important audiences we go direct—through X, LinkedIn, YouTube, or channels we own (and create!)
- We’re looking for someone to join and uplevel our small—and extremely online—Community Communications team, which manages Stripe’s social channels and fosters community among our users
- Our team works closely with product managers, engineers, and program leads across Stripe to augment launches and announcements, increase awareness of products and features, and tell the stories of the companies building on Stripe
- As a member of Stripe’s global Community Comms team, you’ll be in charge of growing and strengthening our community of enterprise customers using creative, scaled social strategies
- This will mean understanding our products deeply, and what they can do for our largest users even more deeply
- You’ll teach us how to do new things on LinkedIn and other social media channels
- You’ll be at least as focused on how we cultivate an active community of Stripe leaders creating and sharing the most informative, practically useful content on LinkedIn (product specialists, regional experts) as you are about how we use Stripe’s own handles
- And you’ll own proactive and reactive social strategies associated with broader comms activities, like events, launches, and corporate issues, especially in Europe
- Embed yourself with enterprise users and the voices that influence them to identify what they want to hear from Stripe
- Evolve our organic LinkedIn strategy, scaling our content output in key markets while maintaining a sky-high quality bar
- Cultivate a roster of Stripe leaders producing unusually useful/informative content on LinkedIn and elsewhere
- Develop surprising and creative enterprise-oriented campaigns around our biggest events
- Partner with Marketing and Sales teams to create social media campaigns that drive awareness of Stripe and our products
- Manage reactive social issues in Europe
- Work with the Product, Marketing, and Design teams to punch up enterprise launches and announcements with creative, user-centric assets and multimedia formats
- Develop employee social toolkits to support major launches and events, particularly on LinkedIn
- Manage Stripe’s reputation on the open seas of the internet
Salary benchmarks
Our take
Stripe, nowadays a FinTech giant, spent the first few years since its founding building up its payments business, which primarily consisted of providing an API to eCommerce businesses so that they could easily integrate a payments option in their apps or websites, where before there was none.
More recently, Stripe has started to accelerate its growth with a significantly larger range of financial services including cash advances and credit cards. They also plan to build incorporation services, fraud protection, and more, diversifying its revenue away from payments and differentiating itself from its competitors.
To further expand its position, the company is looking to triple its presence in Ireland, and extend its services to countries with vast customer potential, including Brazil and India. Its latest venture, coming atop significant new funds, is to partner with OpenAI, the company behind ChatGPT - a win-win collaboration that will monetize OpenAI’s flagship products and at the same time enhance Stripe with GPT-4, as it moves forwards with intentions to "build the payments foundation for tomorrow's AI economy."
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
-5% employee growth in 12 months
Company
Funding (last 2 of 13 rounds)
Mar 2023
$6.5bn
GROWTH EQUITY VC
Mar 2021
$600m
SERIES H
Total funding: $8.7bn
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
- Comprehensive mental, physical and medical health plans
- Fertility benefits and parental leave
- Gym membership
- Food provided in the office
Company values
- Built for builders - The best reason to work at Stripe is that you will have colleagues who support and challenge you to do the best work of your career. We combine a big-picture mindset with obsessive attention to the details, down to the last pixel, API parameter, and word.
- An environment of growth - We care about results more than CVs. We value managers who remain experts while developing talent and designing successful orgs. You can also have a big impact and advance far without managing anyone. We want you to take what you’ve been hired to do, and show us how it’s done – you might create something we never would have imagined. We have had account managers start a publishing arm, interns who have run business units, and hackathon participants who have built company-defining products.
- Fast-paced, detail oriented - We balance innovation with scrupulous attention to every bit and byte involved in the movement of money – because we can’t do our job well unless we do both. When we started, we emailed every API error to everyone at the company. Now, we have more than 250 million API requests a day – and we still care about each one.
- Voraciously curious - We wish there was a book that described what we need to do next (we’d even publish it), but since there isn’t, we all have to write it together. You will need to find answers to questions you’ve never been asked before. Sometimes, you will be the first person ever to contemplate a particular problem. We want people who devour books for fun and approach new challenges with eager curiosity.
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Patrick Collison
(Content Strategist)Studied maths at MIT before founding Stripe. Also on the board of the Long Now Foundation.
John Collison
(President)Studied at Harvard but dropped out to found Stripe.
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