Customer Success Manager, Mastercard
German Speaker
Global payments technology company
Open for applications
Global payments technology company
1001+ employees
Open for applications
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- This is a role for someone who understands the ins and outs of technical data, but has a knack for synthesizing the mountain of information and making it relevant for customers’ business needs
- Our Customer Success Manager understands our customer's business and their key requirements for success and is able to translate those into an actionable personalisation strategy, that is the foundation of our customer's success with the DY platform
- Outstanding analytical and problem solving skills are critical to the success of our Success Managers, as well as top-notch project management & communication skills to be the connecting puzzle piece for internal teams and client expectations
- 3+ years of services/consulting experience
- Fluency in English and German is a must
- Prior onboarding/project management experience preferably in a SaaS company
- Hold expertise in at least 2-3 products in the space of Optimisation, CRM, Personalisation, Recommendations or Segmentation
- Ability to understand complex technology and explain it simply
- Understand how to manipulate, analyse and interpret data
- At least 1 years of experience presenting to C-level executives as a vendor representative
- Ability to multi-task, prioritise and handle issues/escalations under pressure
- Committed to customer satisfaction and a passion for customer success
- Ability to work independently and through teams, at multiple organisational levels
- Knowledge of online marketing functions
- Experience working with Publishers or eCommerce
- Self-motivated, detail-oriented, with well-developed interpersonal & communication skills and a strong desire to succeed
- Degree in Economics/business or any marketing-related analytical degree
What the job involves
- This role is a critical juncture between our sophisticated software and client happiness. Our customers depend on being able to understand and best use Dynamic Yield products so that it’s the perfect fit for their needs
- Understand & define project success criteria together with customers, translate data & reports into an actionable personalisation plan, track & demonstrate success against this plan
- Help customers discover & define their key segments to execute a user centric optimisation strategy
- Train customers on how to use Dynamic Yield's platform to their needs
- Evangelize adoption of the DY solution and achieving a high degree of customer satisfaction
- Ensure appropriate resources are dedicated both internally and externally to meet/exceed project and customer expectations
- Review overall project status with clients on a regular basis, usually in the form of conference calls, web presentations or onsite meetings as required
- Deliver projects on-time and on-budget while communicating and resolving issues in a clear and professional manner
- Communicate project status and issues internally across multiple organisational levels
- Consult with clients on product features, functionality and onboarding best practices
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist
Insights
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company values
- Trust - integrity, respect, openness
- Agility - urgency and value through innovation
- Partnership - working as one team for the benefit of all
- Initiative - taking bold and thoughtful actions
Company HQ
Purchase, Harrison, NY
Articles
Founders
Michael Miebach
(CEO, not founder)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
People progressing
Joined as VP in 2008, promoted 4 times in 11 years to their current position of Executive Vice President.
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