Customer Success Area Lead, Salesforce

• 6+ years in Sales, Customer Success, or related fields, preferably within the SaaS landscape
• Proficiency in Salesforce's product suite, with a keen understanding of its capabilities and best application practices
• Proven track record to forge and cultivate relationships, serving as a trusted advisor that brings tangible business value to clients
• Capable to navigate complicated discussions, handle objections, and drive alignment
• Expertise in at least one line of business (LoB) or specific industry sector
• An academic degree or equivalent experience, with preference for candidates showcasing aligned experiences that cater to the nuances of the role

• The Customer Success Area Lead will work closely with key sales leaders, CS investment teams, and other collaborators to prevent attrition and drive solutions for our designated customers/accounts
• This role plays a critical part in strategizing, prioritizing, and enhancing internal relationships; ensuring our customers receive the support they need to succeed with Salesforce by working internally with the right teams at the right time
• Collaborate with internal Sales and Customer Success key stakeholders to strategically prioritize customer retention and mitigate attrition
• Orchestrate alignment between account information, sales leaders, and investment goals of defined success plan portfolio
• Consistently review Customer Success Scores and other meaningful metrics recommending appropriate options to support customer needs
• Collaborate with Product Education to programmatically recommend and deploy success plan entitlements to improve customer adoption
• Manage to our Investment Program guidelines and ensure sales leaders are aligned with investment priorities
• Leverage data to ensure priorities are aligned with highest impact investments and communicate impact with stakeholders
• Promote CSG resources through multi-channel communication, ensuring leaders and AE’s understand and use the customer success support process
• Coordinate and support business review meetings with OU leads, improving the overall Account Success Quarterly Business Review experience
• Co-create business reviews for Sales in collaboration Renewals, Success Plan Sales, and other key stakeholders

• With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year

Total funding: $64.5m

Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.