Customer Success Associate, Leap Tools
AR visualisation platform
Be an early applicant
AR visualisation platform
101-200 employees
Be an early applicant
101-200 employees
Company mission
To revolutionize the retail experience and advance the frontiers of computer vision technology.
Role
Who you are
- You take pride in exceeding expectations
- You uncover needs by listening closely and asking perceptive questions
- You also love technology
- Your peers are impressed by your technical knowledge and know-how, which allows you to become their trusted advisor
- You are not afraid to convince someone to change their mind and you recognize when you need to change yours
- You are excited to take on new challenges and be part of something small that is growing into something big
- You have at least 1-2 years of experience in a Customer Success or Account Management role
- Direct experience managing a book of business
- You can quickly get familiar with and prioritize technically complex processes and tasks
- You are professional and comfortable engaging C-suite executives
- You can manage tight deadlines
- You are comfortable using Google Workspace and Salesforce
- You have excellent communication skills, both written and verbal
- You are well-organized and able to manage multiple competing priorities at all times
- Experience in SaaS is an asset
- Native English language proficiency
- Bonus: Fluency in a second language
What the job involves
- Manage the post-onboarding customer lifecycle for a book of SMB customers
- Be responsible for key metrics such as Customer Health, Retention, and Expansion
- Become a trusted partner to your customers so you can better understand their needs and help them achieve their goals
- Engage and share learnings across the wider Customer Success team
- Serve as a key voice of our customers internally with teams such as product, sales, and leadership, and partner with other teams internally to drive best-in-class customer experiences
- Maintain impeccable records in Customer Success software
- Actively and routinely engage with your customers to assess their priorities, identifying opportunities to further promote the Roomvo Platform and ensure the full potential of service is realized
- Be a customer advocate within our organization, documenting requests and issues as well as identifying areas we can improve for our customers
Application process
- Now: You upload your resume and complete a brief questionnaire
- Step 1: We arrange a video call with you to assess your abilities. Then complete a take-home assessment
- Step 2: You attend the second and third video interviews soon after
- Step 3: You meet our Director of People and Culture and one of the Founders
- Step 4: You receive an offer
- Take the Leap. Apply now
Our take
Leap Tools is an AR visualization platform that helps retail customers visualize the products they want to buy within their own homes. Using augmented reality, Leap Tools purports to increase eCommerce conversion rates by five times and increase web transactions by 10%.
Through its visualization app Roomvo, Leap Tools solves the problem of eCommerce conversion rates by literally showing what the product will look like amidst a user's other possessions, thus its main market is homeware, furniture, and accessories. This simple solution for converting potential to real customers also solves a leading problem in eCommerce at a time when 63% of all shopping journeys begin, if not end, online.
Leap Tools made its way onto Deloitte’s Fast 500 and Fast 50 for Canada in 2022, indicating a real interest in the product visualization software.
Kirsty
Company Specialist
Insights
Company
Company values
- We work in tight-knit teams to maximize speed and cultivate an ownership mentality
- We cherish curiosity and an obsession for details because we know these details are invaluable over the long run
- We promote an environment where ideas are challenged. The best ideas win!
- We're hyperfocused on our achievements and our ability to execute on our promises. We act with urgency
- It's not always about us. We give back to our community to ensure it can grow
- We love to compete and have fun. Our game nights are legendary
Company HQ
Yorkville, Toronto, ON
Leadership
Pawel Rajszel
(CEO)Also Co-Founder of Roomvo app.
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