Customer Support Engineer, strongDM

$80-100k

+ Equity

AWS
Docker
Kubernetes
GCP
Python
Linux
Go
Postgres
Terraform
Splunk
Ansible
Azure
Oracle
Junior and Mid level
Remote in US

More information about location

strongDM

Manages auditable database access

Job no longer available

strongDM

Manages auditable database access

101-200 employees

B2BData storageInternal toolsSaaSCyber Security

Job no longer available

$80-100k

+ Equity

AWS
Docker
Kubernetes
GCP
Python
Linux
Go
Postgres
Terraform
Splunk
Ansible
Azure
Oracle
Junior and Mid level
Remote in US

More information about location

101-200 employees

B2BData storageInternal toolsSaaSCyber Security

Company mission

To simplify infrastructure access by helping companies manage and audit access to their databases, servers, clusters, and web applications.

Role

Who you are

  • Technical Skills: Familiarity with databases (e.g., Postgres, Oracle), Linux, networking, Docker, and Kubernetes
  • Troubleshooting Experience: Experience with troubleshooting techniques and providing solutions to customer issues
  • Cloud Providers: Experience or familiarity with one or more of the following cloud providers: Azure, GCP, AWS
  • Security and Infrastructure: 1+ years of experience with security or infrastructure tooling and processes (e.g., Splunk, Crowdstrike, EDRs, cloud-native security tools)
  • Automation and Scripting: Ideally, experience or familiarity with Terraform, Ansible, and programming languages such as Go or Python
  • Remote Work: Prior experience working remotely with a largely US-based or completely distributed team
  • Customer Interaction: Experience interacting with clients and customers
  • Communication Skills: Confident voice in technical writing and strong written and verbal English language skills

What the job involves

  • As a Customer Support Engineer… you will play a critical role in maintaining and expanding our customers' StrongDM environments
  • You will provide empathetic and effective technical support, working closely with our customers to resolve their issues and ensure their success with our products
  • If you are a passionate technologist with a strong customer focus and a desire to grow in a supportive and dynamic environment, we would love to hear from you. Join us and help provide the TLC our customers deserve
  • Customer Issue Management: Track and address customer issues through the entire support lifecycle, from logging to reproduction to resolution
  • Customer Communication: Regularly communicate with customers via written updates and live screen share sessions
  • Technical Guidance: Provide guidance on DevOps concepts, including infrastructure architecture across cloud and on-premise environments, IT operations, security, and development technologies and processes
  • Technology Deployment: Learn and deploy new technologies as part of prototyping and reproducing reported issues
  • Documentation: Author and update customer documentation, internal onboarding documents, and customer-centric blog posts

Our take

With cyber threats becoming increasingly common over the last decade, securing access permissions within data infrastructures is essential to enterprise survival. However, managing this task can be expensive and complicated, leading some small businesses to combine various budget open-source data services which results in insecure and convoluted infrastructures.

strongDM provides a tool for managing permissions and access within data infrastructures, achieved by ensuring information is siloed to prevent one person from accessing all parts of the infrastructure. In addition to providing these modular security features, the company also makes it easier for technical staff to access the information that they need based on one-click identity checks.

Whilst plenty of data infrastructure tools already exist with the purpose of securing permission, strongDM have made the smart move of integrating their siloed approach to auditable permissions whilst making access easier for those with permission. The company claims that its service guarantees frictionless and auditable data infrastructure by also automating access logging and data capturing across entire IT stacks. Its 2024 funding round will be used to expand its operations into the Europe, Middle East, and Africa (EMEA) and Asia-Pacific (APAC) regions. It's also setting up an engineering center of excellence in Poland.

Freddie headshot

Freddie

Company Specialist

Insights

Top investors

Some candidates hear
back within 2 weeks

-28% employee growth in 12 months

Company

Funding (last 2 of 7 rounds)

May 2024

$34m

SERIES C

Sep 2021

$54m

SERIES B

Total funding: $110.1m

Company benefits

  • 401k
  • 3 months parental leave
  • Equity
  • HSA, FSA, short/long-term disability
  • 3 weeks PTO + standard holidays
  • Work from home opportunities
  • Health insurance

Company values

  • We are transparent
  • We tell it like it is
  • We are always ready to help
  • We are better together

Company HQ

Downtown, Burlingame, CA

Founders

They worked extensively as a Software Engineer before joining CafePress.com as Engineering Manager. They were VP of Engineering at Rafter and CTO at Preact.

They received an MBA from Columbia before working as Assistant to the President of Miramax. They were VP of Marketing at Nomi, and a Columnist at Inc. Magazine.

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