Client Strategy and Insights Manager, Regal.io

Salary not provided
Mid level
New York

More information about location

3 days a week in office

Regal.io

Outbound phone & SMS sales platform

Open for applications

Regal.io

Outbound phone & SMS sales platform

21-100 employees

B2BAnalyticsCustomer serviceSaaSMobileeCommerceSales

Open for applications

Salary not provided
Mid level
New York

More information about location

3 days a week in office

21-100 employees

B2BAnalyticsCustomer serviceSaaSMobileeCommerceSales

Company mission

To help brands grow like never before.

Company mission

To help brands grow like never before.

Led by a woman
Top investors

Few candidates hear
back within 2 weeks

81% employee growth in 12 months

Otta's take

Sam Franklin headshot

Sam Franklin

CEO of Otta

Remarketing products to ‘abandoned’ customers is tough with one-way solutions like email campaigns. In practice, conversation is key, and the potential for this is larger than ever thanks to the accelerated adoption of smartphones and mobile commerce. Regal is an outbound call and SMS platform helping brands get their foot in this consumer-conversation door.

Regal facilitates event driven calls and texts that sales teams can build into a prioritized workflow, with detailed customer profiles and neat features like branded caller ID - all accessible from a dedicated agent desktop. It helps sales teams operate in a more efficient, orchestrated fashion, with greater oversight analytics for line managers.

Regal isn’t the only company looking to help brands do better customer engagement. Competition is stiff, especially from handsomely-funded contact center rivals like Five9 and Genesys. These startups offer broader omnichannel solutions and the option of more heavily automated AI services. Regal’s tighter focus on call/SMS engagement could have been a hindrance to its growth, but it appears that 2022 funding and an updated Branded Caller ID feature leads to a 25% revenue increase for its B2C customers and reaches 400 million wireless devices in the US alone.

Benefits

  • Flexible PTO
  • Medical, dental, vision insurance (80% covered by Regal Voice)
  • Paid parental leave
  • Happy hours, team outings, & quarterly off/onsites
  • Pre-tax commuter benefits
  • Complete laptop workstation
  • Growth mindset, educational stipend

Company values

  • Customers are royalty - We serve our customers above all else. If we don’t earn their love, someone else will
  • Fast execution wins - We work with urgency and speed because by moving forward we learn more about how to solve the problem than by theorizing
  • Growth mindset - Your learning curve should be as steep as the company’s growth curve
  • Data beats opinion - We make decisions based on analysis and data, not anecdotes
  • Enjoy the journey - We bring our whole selves to work and build meaningful friendships. We appreciate, and are kind to, each other

Funding (2 rounds)

Sep 2022

$38.5m

SERIES A

Jan 2021

$3.6m

SEED

$42.1m

Total funding

This company has top investors

Founders

A Harvard grad who took up various Director roles at Personal and Titan Steel Corporation, then served as SVP of Growth at Handy HQ.

A Harvard Business School grad, who then served as Senior Product Manager at Amazon, and CPO at Handy HQ.

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