• A curiosity about Customer Success and experience working in roles that increase customer satisfaction, adoption, and retention
• Evidence of building strong relationships with stakeholders and navigating client organizations effectively
• Demonstrates a high level of initiative and self-motivation in a results-driven environment
• Excellent communication and presentation skills, both written and verbal evidence of working collaboratively to achieve results
• Delivers a high standard of quality and accuracy

Desirable

• The Customer Success Manager, Education, will drive engagement and awareness of the FT digital group subscription among higher education clients and prospects in the UK
• You will advise customers in the education sector on how to make the best use of the FT to meet their academic outcomes
• Build professional relationships with customers and demonstrate an understanding of their institutional goals and challenges
• Provide successful, high-quality customer journeys for Higher Education subscriptions, covering trials, onboarding, and account reviews
• Work with customers to agree on plans to drive adoption and engagement with the FT. Regularly review plans and progress against goals with clients
• Meet with faculty to integrate the FT within learning programs and support integration with learning management systems
• Coordinate and run on-campus and virtual events, including promotion and logistics. Work with the marketing teams to produce relevant materials
• Coordinate with clients on Single Sign On (SSO) roll-out and training needs, facilitate required demos and webinars (virtual and on-campus)
• Report on key performance indicators within your accounts and make proactive recommendations on standard processes and ways to optimise how we work
• Deliver regular communication (digital and in-person) to regional and global colleagues on takeaways and best practices
• Keep up to date with the education industry and engage with editorial team members