Customer Success Manager, Merge
Commercial
$95-110k
+ Variable compensation + Equity
5 days a week in office
One API for All Integrations
Job no longer available
One API for All Integrations
101-200 employees
Job no longer available
$95-110k
+ Variable compensation + Equity
5 days a week in office
101-200 employees
Company mission
To make secure data access easy.
Role
Who you are
- A minimum of 4+ years of experience working in a Customer Success or Account Management function for software products
- A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers' team within Merge
- The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc
- An entrepreneurial mindset - this is a new team at Merge where you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
- Team player and passion for collaboration
What the job involves
- Merge is looking for a Customer Success Manager to help lay the foundations for repeatable and consistent revenue growth
- You should be driven, adaptable to change and creative as you help us test out new ideas and find what works in the pursuit of building a truly customer-centric process
- This is a fantastic opportunity to play a key role in an organization that cares deeply about delivering an exceptional customer experience
- Have a mind for technology - we’ll teach you about Merge, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
Our take
Merge API helps B2B companies navigate the increasing number of APIs needed to integrate SaaS products. Their Unified API provides access to dozens of payroll, recruiting, accounting, and HR platforms using a single integration layer. They also offer integration management tools. Together, these features are designed to help businesses work with a large number of APIs without compromising on efficiency.
Merge was founded in 2020 and has already built a large client base for itself, including Deed, AngelList, Ramp and Reachdesk. It has also expanded into new areas, providing support for CRM tools, ticketing systems and project management functions. As it moves into areas
After increasing annual revenue by over 30 times in 2022, Merge raised investment funds in a Series B round led by Accel. Merge plans to use this influx of funding to hire additional talent and build out its product into new verticals such as an on-premises offering for enterprises.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 3 rounds)
Oct 2022
$55m
SERIES B
Nov 2021
$15m
SERIES A
Total funding: $74.5m
Company benefits
- Healthcare
- Unlimited PTO
- Parental Leave
- 401k
- $200 one-time home office stipend
- Free dinner when working past 7pm
Company values
- Character of Excellence
- Make it Easy
- Ask Anything, Say Anything
- Own What Matters
- Enthusiasm is Momentum
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Shensi Ding
(Co-Founder)Studied Computer Science at Columbia before joining Credit Suisse as an Investment Banking Analyst. Previously Chief of Staff at Expanse.
Gil Feig
(Co-Founder)A Columbia graduate who has worked for LinkedIn and Wealthfront as a Software Engineer. Previously Head of Engineering at Canvas.
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