Manager of Product Management, Mastercard
Global payments technology company
Job no longer available
Global payments technology company
1001+ employees
Job no longer available
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- The ideal candidate will be responsible for designing the onboarding experience for our payment gateway customers
- Bachelor’s degree or equivalent work experience
- 5-8 years prior related product development experience with at least two years of management experience desirable
- Extensive experience in new product development
- Experience in customer onboarding processes and experience
- Must have strong business/market/financial analysis, product development skills
- Ability to interact and coordinate effectively with internal and external business partners
- Business Acumen with the ability to provide solutions that drive positive results to the customer and MasterCard
- Self motivated with a proven track record of delivering success while operating within a team
- Insights and industry intelligence
- Ability to motivate and drive cross-functional teams
Desirable
- PSP or payments background
- Knowledge and understanding of UX/Design thinking principles
- Experience with/knowledge of global and domestic payment schemes and players
- Experience working in an agile environment
What the job involves
- We are seeking a highly motivated and experienced Product Manager to lead our customer Onboarding journey
- This role is crucial in ensuring our customers have a smooth, efficient, and satisfactory start with our payment services
- Develop and execute a comprehensive customer onboarding strategy that aligns with Mastercard’s Payment Gateway goals and objectives
- Identify key success metrics and continuously monitor and improve the onboarding process
- Work closely with engineering, architects and technical product owners to define requirements and tools that enhance our customer experience
- Prioritize and manage the product backlog, ensuring timely delivery of features and improvements
- Collaborate with cross-functional teams to deliver a seamless onboarding process
- Collect and analyze feedback, identify pain points and opportunities for improvement
- Develop and maintain comprehensive documentation, including user guides, FAQs and training material
- Use data analytics to track the success of onboarding process, identifying trends and areas for improvement
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist
Insights
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company values
- Trust - integrity, respect, openness
- Agility - urgency and value through innovation
- Partnership - working as one team for the benefit of all
- Initiative - taking bold and thoughtful actions
Company HQ
Purchase, Harrison, NY
Articles
Founders
Michael Miebach
(CEO, not founder)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
People progressing
Joined as VP in 2008, promoted 4 times in 11 years to their current position of Executive Vice President.
Salary benchmarks
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