Enterprise Customer Success Manager, Trustpilot
$100k
+ Commission structure
Consumer review website
Open for applications
Consumer review website
501-1000 employees
Open for applications
$100k
+ Commission structure
501-1000 employees
Company mission
To bring people and businesses closer together to create ever-improving experiences for everyone.
Role
Who you are
- 5 + years Customer Success, Account Management, Sales experience in a SaaS company
- Passion for technology and for being a part of a fast-growing SaaS company
- Experience navigating large global organizations across multiple stakeholders and levels
- Exceptional communication skills, highly organized, collaborative and detail oriented
- Experience building and maintaining relationships while anticipating future customer needs, and identify solutions to mitigate churn, drive engagement and revenue growth
- Strong leadership skills which inspire confidence with our customers
- Ambitious, and self-motivated team player who is comfortable working in a fast-paced environment, ready to grow with a company and keep pace with our ambitious growth targets
What the job involves
- The Enterprise Customer Success team at Trustpilot is the central touchpoint for our key accounts, orchestrating the post-sales customer lifecycle in partnership with Sales, Onboarding and Support
- The Enterprise CSM manages the customer relationship, coordinates internally within Trustpilot, drives product adoption and guides the customer to take full advantage of our product. Fundamentally, they ensure our most complex customers derive value from our platform, and ultimately renew and grow their relationship with us
- Manage strategic and key customers to build a success plan that maximizes the Trustpilot review platform
- Identify and measure metrics for customer success, reporting on progress and identifying account roadblocks during regular reviews
- Ensure the timely and successful delivery of Trustpilot solutions according to customer needs and objectives
- Travel and meet with customers in person, discovering and understanding their needs and driving adoption through best practices
- Act as a trusted advisor throughout post-sales engagement, advocating customer needs back to Trustpilot’s internal support, product, engineering, marketing and sales teams
- Successfully manage a book of business of ~$1.7M in revenue
- Reports to the Enterprise Customer Success Team Manager
Our take
Fuelled by the rise of the consumer voice, Trustpilot started out from the vision that a brand's future is trust and transparency powered.
Since launching, Trustpilot has over 167 million reviews across the 714,000+ websites on its platform, with new reviews being added every single second. The company works hard to make sure customers are reading reviews based on real experiences and take an active stance in combating fake reviews. This includes forming a partnership with Veriff to offer identity verification services to the community.
Trustpilot earns a majority of its revenue from companies that subscribe to its services. This enables companies to collect reviews at key moments in customer journeys, showcase their reviews elsewhere, and unlock customer insights. The company is entering a new period of growth as it navigates a renewed strategic direction, fuelled by a successful IPO in 2021.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
41% female employees
1% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2019
$55m
SERIES E
Jan 2017
$7m
LATE VC
Total funding: $178.9m
Company benefits
- Maternity & Paternity pay
- Train travel scheme
- '20% time' - work on anything you’d like
- 28 days holiday (excl. bank holidays)
- Work from home opportunities
- Pension and life insurance
- Full access to Headspace
- Regular events and socials
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- And more! (Varies by location)
Company values
- Always With Integrity - We do the right thing, even when nobody’s watching
- Open To All - Everyone is embraced and included for who they are, and what they bring
- Collaborative - We work best when we work together
- Positively Human - We are genuine people that create the Trustpilot family
Company HQ
København K, København
Articles
Leadership
Peter H. Mühlmann
(CEO)Started the company when his parents started shopping online. At the time, they were studying at Aarhus University
Salary benchmarks
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