Technical Program Manager Director, Mastercard
Global payments technology company
Open for applications
Global payments technology company
1001+ employees
Open for applications
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- Demonstrated success at leading global team outcomes
- Demonstrated success at leading teams & trains with complex technical stacks including business rules engines, high-speed caching capabilities, big data lakes, and AI technologies
- Adept at building consensus and leading resolution of contentious issues across leadership levels
- Expert in agile & waterfall development methodologies, including managing multiple solution delivery trains simultaneously
- Thrives working with highly technical products in a fast-paced delivery environment
- Ability to communicate effectively with cross-functional Data Science, Development teams, and the core product business teams
- Demonstrated success at Improve program processes that accelerate delivery, drive innovation, lower costs, and improve quality across multiple program dimensions Passionate about customer delight
What the job involves
- The VP, Technical Program Manager on Mastercard’s DMP team will manage initiatives spanning across multiple Mastercard business units (Cyber & Intelligence/Product & Engineering/Data & Services/MA Technology) ensuring that dependencies are aligned, risks are mitigated effectively, and that key outcomes are achieved
- They will play a key role in implementing strategies which will optimize delivery efficiency and quality
- This person will be responsible for managing a global team as well as staying hands-on with day-to-day execution operations
- The Director, Technical Program Manager (TPM) will drive successfully program outcomes by:
- Leading a global team of individual contributors or potentially first level managers who are who are conceptualizing, rationalizing, and driving multiple simultaneous projects to deliver engineering work
- Driving a data driven and continuous learning culture across the team and the program it supports
- Ensuring team culture consistently demonstrates alignment with leadership principles; visibly ties department decisions to leadership principles and tenets
- Leveraging a deep understanding of the platform, the integration patterns, the organizational capabilities, and the company wide assets that can be leveraged to provide technical solutions to customer problems
- Inspecting rigorously the delivery plans and execution metrics of your TPMs using your own tech depth and business acumen to assess risks and continuously raising the delivery bar
- Monitoring and analyzing key performance indicators on the organization’s score card and move them in a positive direction
- Providing strategic technical and program delivery thought leadership for the organization
- Building and cultivate strong internal customer relationships to establish engagement models for your team and ensure delivery is in alignment with expectations
- Managing escalations
- Strengthening and developing your managers and your technical staff while continuously raising the bar on performance, technical depth, program management results, and people management as you hire new technical program managers
- Demonstrating and differentiating the performance and leadership bar across multiple levels and apply to hiring decisions
- Planning and advocating for department resources
Otta's take
Xav Kearney
CTO of Otta
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Insights
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company values
- Trust - integrity, respect, openness
- Agility - urgency and value through innovation
- Partnership - working as one team for the benefit of all
- Initiative - taking bold and thoughtful actions
Company HQ
Purchase, Harrison, NY
Founders
Michael Miebach
(CEO, not founder)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
People progressing
Joined as VP in 2008, promoted 4 times in 11 years to their current position of Executive Vice President.
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