Renewals Manager, Salesforce
$68.6-91.7k
World's leading CRM provider
Job no longer available
World's leading CRM provider
1001+ employees
Job no longer available
$68.6-91.7k
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- 5+ years of demonstrated success in Renewals with a strong focus on negotiating contracts
- Strong negotiation and objection handling skills that allow for value-based contract negotiations at the CXO level
- Experience negotiating complex multi-year contracts
- Strong process management, financial competence, and adherence to policy
- Experience with enterprise CRM applications
- Strong customer management skills, including soft skills. Ability to demonstrate a strategic approach to enable persuasive conversations with customers
- Ability to react and adapt to potential rapid shifts in priorities and organizational policies
What the job involves
- The Salesforce Renewal Manager is responsible for owning and driving a portfolio of renewal contracts in an assigned territory. Renewal Managers are responsible for creating strategic partnerships with internal partners such as Sales and Customer Success to secure every renewal
- They are responsible for minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities and passing insights back to the business
- Renewal Managers are responsible for ensuring that their customers are set up for success while optimizing financial outcomes
- Develop and complete win/win negotiation strategies for account contract renewals that optimize contract terms while protecting and enhancing customer trust
- Partner with Customer Success Account Executives to fully understand and develop a clear renewal strategy for each customer based on data driven decisions
- Enhance account growth opportunities by playing a collaborative role on the account team and helping to drive incremental opportunities upon contract renewal. Own, drive and run the renewals process in collaboration with the account team
- Collaborate with internal resources such as Competitive Intelligence, Pricing, Product Management, Customer Success, Account Executives, Legal, and Sales and Revenue Operations to develop comprehensive 'win' strategies
- Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure
- Provide executive management with complete insight to renewals and solicit executive involvement as required
- Accurately maintain/update a rolling 120 day forecast of renewals in your territory and ensuring any uncovered risk is clearly communicated in order to develop resolution strategies
- Follow and adhere to standard methodologies for all internal processes including Opportunity Management, Data Quality, Quoting and Forecasting
- Adopt new initiatives and programs pro-actively and act as a subject matter expert and mentor to other members of the extended team
- Engage in strategic account planning with key partners across the business to ensure accountability across teams. Acts as a Renewals brand ambassador
Otta's take
Xav Kearney
CTO of Otta
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Insights
Some candidates hear
back within 2 weeks
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company values
- Trust - We earn the trust of our customers, employees, and extended family through transparency, security, compliance, privacy, and performance. And we deliver the industry’s most trusted infrastructure
- Customer Success - So we champion them to achieve extraordinary things. We innovate and expand our business offerings to provide all our stakeholders with new avenues to achieve ever greater success
- Innovation - Our customers’ input helps us develop products that best serve their business needs. Providing continual technology releases and new initiatives gives our customers a competitive advantage
- Equality - We believe everyone should be seen, heard, valued, and empowered to succeed. Hearing diverse perspectives fuels innovation, deepens connections between people, and makes us a better company
- Sustainability – We are committed to bringing the full power of Salesforce to accelerate the world’s journey to net zero
Company HQ
Financial District, San Francisco, CA
Founders
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
People progressing
Joined as Recruiting Director - Futureforce University Recruiting, EMEA, and was promoted to Senior Director - EMEA & LATAM Recruiting, Futureforce after 3 years, and then again to Senior Director - Recruiting after 2 years. Now serve as COO - Employee Success EMEA.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Diversity & Inclusion at Salesforce
- Our goals:
- 50% of our U.S. employees will be made up of underrepresented groups (Women, Black, Latinx, Indigenous, Multiracial, LGBTQ+ employees, People with Disabilities, and Veterans) by 2023
- Double the U.S. representation of Black leaders (VP+) and increase our representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) leaders by 50% by 2023
- 50% increase our U.S. representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) employees by 50% by 2023
- We’ve met our representation goal nearly a full year early – today, 50.7% of our U.S. employees are members of underrepresented groups
Share this job
View 254 more jobs at Salesforce