Business Operations Associate, Capital on Tap
3 days a week in office (Shoreditch, London)
Credit card built for small businesses
Be an early applicant
Credit card built for small businesses
201-500 employees
Be an early applicant
3 days a week in office (Shoreditch, London)
201-500 employees
Company mission
To make the lives of small business owners easier.
Role
Who you are
- Action-oriented and quick on the uptake, able to figure things out and get up to speed on the go
- Customer oriented, interested in optimising experiences, and eliminating unnecessary friction
- Able to prioritise the important from the many possible options, and to focus only on that
- Capable of switching between being a team player, and leading initiatives on your own
- Able to communicate effectively and efficiently to senior and junior stakeholders
- Determined to see projects through to their conclusion
- Excited by leaving processes in better places than you found them
- Comfortable operating with uncertainty
- Proficient in using Microsoft Office/Google Suite applications, particularly Excel or Sheets
- Experienced using data analysis tools such as Looker, PowerBI, or have an appetite to learn how to use data to power decision making
- Experienced working in or with Customer Operations teams
What the job involves
- Business Operations sit at the heart of the major projects within Capital on Tap and we split our time between lending firepower to major strategic projects, collaborating with other teams to improve processes and smooth workflows, and working proactively on pilots to improve the customer experience
- Become an expert on our systems and the technical side of the business, ready to respond to bugs, crises and cleanups
- Analysing customer journeys, sourcing customer feedback, reporting and running pilots to improve user experience
- Owning relationships with our partners, and internal project stakeholders
- Getting stuck into strategic projects powering our growth, such as new product feature launches, or revenue-generating pilots
- Project ideation, delivery and execution for the company’s biggest problems
Application process
- First stage: 30 minute intro and values call with Talent Partner (Video call)
- Second stage: 30 minute CV overview with Team Manager (Video call)
- Final stage: 60 minute case study with Team Manager (In person)
Salary benchmarks
Our take
Capital on Tap is going against the national trend which, since the financial crash in 2008, has seen the banks dial back the amount they lend to SMEs by 50%. Yet, in that same time, the number of UK SMEs has risen by 30%.
UK SMEs are the backbone of a complex economy that is constantly changing so the need for fast and responsive access to finance is becoming more and more important to ensure their success and growth.
Capital on Tap allows British SMEs access to a credit card with up to £250,000 credit within minutes. Gone are the days when waiting up to eight weeks for a loan decision was viable.
Capital on Tap have raised considerable funding and expanded to the US. The company have reported to have attracted more than 200,000 SMEs to use its services and these users have spent over £10 billlion.
Steph
Company Specialist
Insights
Some candidates hear
back within 2 weeks
38% female employees
20% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"When I started I came from s slightly different tech stack so there were plenty of opportunities to learn new stuff. The company has many internal..."
Funding (1 round)
Oct 2021
$597.7m
LATE VC
Total funding: $597.7m
Company benefits
- 🏥 Private Healthcare including dental and opticians services through Vitality
- ✈️ Worldwide travel insurance through Vitality
- 🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
- 👛 Salary Sacrifice Pension Scheme up to 7% match
- 🏖️ 28 days holiday (plus bank holidays)
- 📖 Annual Learning & Wellbeing Budget
- 👪 Enhanced Parental Leave
- 🚲 Cycle to Work Scheme
- 🚂 Season Ticket Loan
- 💬 6 free therapy sessions per year
- 🐶 Dog Friendly Offices
- 🍫 Free drinks and snacks in our Offices
Company values
- Just pilot: Our company is built on piloting new ideas, we know our job is never done. We ask questions, we figure it out. We only build what our customers want
- Be a Buddy: It’s never not my job. Tap in from day one. We do the right thing
- Why not today?: Fast is as slow as we go. Take ownership and raise the bar. Keep things simple
Company HQ
London, UK
Articles
Leadership
David Luck
(Founder & Executive Chairman)Started as a consultant at Bain. After 3 years, they joined leading private equity firm KKR for 4 years before starting Capital on Tap.
George Karibian
(Founder)Serial founder, having sold two businesses to private equity companies in the past (XLN Telecom and Euroffice).
Damian Brychcy
(CEO)Previously co-founded Colossus where they served as CEO. Also served as an Attorney at Kilpatrick Townsend & Stockton.
People progressing
Started in Operational Support. 11 years later, Zoe is now Director of Operations.
Diversity, Equity & Inclusion at Capital on Tap
Fay Sumner (Head of Talent)
- At Capital on Tap, we want to be a place where a diverse mix of talented people want to come and do their best work but most importantly feel included and be their authentic selves. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, ability, national origin and all the other characteristics that make us who we are.
- We have put a lot of time into developing an inclusive recruitment strategy to ensure our hiring practices are as inclusive as possible. All hiring managers have attended inclusive recruitment training and we have introduced objective skills testing.
- When speaking to teams across the company, the majority of teams felt that we are a diverse community with a huge mix of backgrounds and many people commented it was the most diverse place they’ve worked.
- Over the last year, we have started to share our own stories and experiences. Groups across the company commented how much they have enjoyed learning from each other and educating ourselves on different areas of diversity. They also felt these talks and discussions bridge the gap between different offices and teams.
- We have celebrated and recognised pride weeks, we spent the week highlighting the culture of South Asian heritage month and have also learnt about Black History in both the US and UK and LGBTQ+ History across the world through film and book discussions.
- We have reflected on our own mental health and how to support ourselves and others. Senior leaders have spoken openly about their experiences and struggles, embedding a culture where it’s ok to speak up if or when you need support. We partnered with That Day mental health support for our UK employees so that everyone is able to access the support and help when they need it.
- Rolled out inclusive management training to all managers on how to run an inclusive and purposeful 1-on-1 and how to create belonging in distributed teams. We have recently rolled out Management on Tap training sessions with the aim to support our managers to feel confident to support their team in the best way possible.
- These commitments are just a snippet of what we have done so far and something that we regularly visit and discuss within Capital on Tap as we know our job is never done. We continuously challenge ourselves to ensure we are taking the right approach, to ensure that we are and continue to be a diverse and inclusive place to work.
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