Senior CRM Executive, Moonpig

• Proven experience in a CRM role ideally in eCommerce, retail or consumer businesses
• Strong strategic mindset with a track record of driving CRM-led growth
• Expertise in Email marketing, segmentation, automation, and personalisation
• Experience working with a CRM tool such as Sailthru, Braze, Responsys etc essential
• Data-driven with a test-and-learn approach to innovation
• Eager to learn and grow within a high functioning CRM team
• Works well independently as well as part of a team

• As a Senior CRM Executive, you’ll be leading on optimising and growing a number of customer lifecycle journeys that we have across Moonpig and Greetz. This is a key position in our fast paced CRM team, sitting within the CRM comms sub team, where you’ll also look at other opportunities for growth in areas within the customer lifecycle
• You’ll be at the forefront of testing, planning and optimising our lifecycle comms, working closely with internal stakeholders and external partners such as our ESP platform, Sailthru
• Executing the lifecycle campaigns across both Moonpig & Greetz independently while assisting with segmentation and personalisation of these campaigns
• Keeping on top of the performance of the lifecycle campaigns alongside the CRM Manager for triggers and shares insights to help optimise them further
• Ensuring that all campaigns are consistently hitting benchmarks and identifying where improvements can be made
• Working closely with brand and design teams to brief new campaigns and communicate status updates
• Performing tests that ladder up to team OKRs and shares test outcomes with relevant stakeholders

• Annual reviews
• Attractive annual bonus scheme - with increased earning potential based on business and individual performance
• Pension scheme where we match up to 5%
• Referral scheme with cash bonus available
• Interest-free travel loan
• Sharesave Plan - Save as you earn
• Generous staff Moonpig, Red Letter Days and Buyagift products
• Private medical insurance
• Private dental plan
• Life assurance paying 4x your salary
• Eye care vouchers
• Cycle to work scheme
• Free access to 24h mental health and wellbeing resource as well as one to one therapy sessions via Spill
• Dog-friendly offices
• Access to a broad range of training workshops and courses
• Technical and professional qualifications policy, allowing individuals to apply for a more formal professional qualification, using allocated individual allowance
• Career Conversations with your manager to create your Career Development Plan
• 25 days’ holiday plus 1 day per year of service (up to 30 days)
• Growing Your Family - 8 weeks paid supporting caregiver leave and 24 weeks full pay primary caregiver leave (based on qualifying criteria)
• Flexible working opportunities based on our Ways of Working - inclusive of Hybrid and Remote
• Summer Hours - We finish at 4pm on Friday's during the months of June, July and August
• Volunteering - 1 day - the equivalent of 8 hrs of time to give back - through a chosen charity or our MP Group Foundation
• Matched Funding Scheme - This scheme provides colleagues with a fundraising allowance to support causes close to their hearts

When Moonpig was founded in 2000, it bought into the idea that a personalised gift is always more meaningful, whether sent from the sofa, the commute, or the gym. Customers quickly bought into this vision, and Moonpig saw rapid growth culminating in its 2011 acquisition by Photobox for £120M.