GenAI Business Development Manager, ServiceNow
North EMEA, Benelux & Nordics
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- This role requires a seasoned professional with sales leadership, business development, strategy and operations expertise
- Successful candidates must be self-starters with a consistent track record of exceeding quota in a fast-paced sales environment, especially for new and incubating technologies
- They will have superb leadership skills, high level of integrity, coaching acumen, strong executive presence and communication skills, and a passion for winning as a team
- Strong proficiency with Gen AI sales as a Sales, SC or practitioner of Gen AI capabilities. Specialist sales experience is a plus. Deep Gen AI and Automation solution experience is a must
- 10+ years experience in technical consultative selling, account management, or sales strategy roles
- Sales experience in large, global software companies (2,000+ employees); skilled at operating in a matrixed sales environment
- Strong experience managing multi-tiered customer relationships, selling to large customers and establishing relationships at the C-suite level
- A consistent track record of meeting and exceeding team quotas
- Superior knowledge and demonstrated skills of sales techniques, customer interaction, customer relations
- Strong organization, communication, teamwork, presentation, problem solving and time management skills
- Proven track record in business development and strategic planning with VP level leadership
- The ability to navigate and collaborate through complex opportunities
- A winning, can do attitude, strong work ethic, humility and excellent team building communication and listening skills
- The willingness and ability to travel 50% of the time
What the job involves
- As a Business Development Manager, you will play a pivotal role in helping sales leadership define, shape and execute Gen AI strategies within their business
- You will help role out initiatives that contribute to market success of ServiceNow's GenAI products and will work closely with Major Area leadership to define and execute Go-To-Market (GTM) priorities for Gen AI across all elements of the integrated ServiceNow Platform
- In this role, you will drive cross-functional collaboration to execute strategic initiatives, help uplevel Gen AI proficiencies of the core team and engage with key pursuits and Accounts
- The candidate must be able to combine Gen AI domain expertise with sales execution excellence to quickly drive action and deliver measurable results
- They will exemplify the “Hungry and Humble” ServiceNow mantra to extend the reach and influence of our field teams
- Develop and execute growth strategies at regional level in conjunction with adjacent functional leaders (Field Sales and Pre-Sales Leadership, Marketing, Alliances & Channels, Professional Services and Sales Operations teams) to effectively scale our Gen AI business
- Collaborate closely with Major Area leadership to align priorities and business objectives. Help build, manage and report on the Gen AI forecast and pipeline
- Contribute to a high powered global team of Gen AI BDM specialists by sharing best practices and supporting your teammates
- Partner with our Partner and Channel organization to build a sell to, with and through model for Gen AI in your territory
- Monitor industry developments, competitor activities, emerging trends, potential business opportunities, and customer requirements to provide feedback and insights that inform product managers and leadership
- Help coach the core teams with deep Gen AI expertise to identify specialty solution opportunities and help manage the sales cycle
- Partner cross-functionally to design, build and execute the Gen AI sales growth strategy across all product workflows and all sales geographies
- Establish & drive sales best practices across the organization including reference accounts, demand gen activities, repeatable sales plays, enablement and partner activation
- Be a trusted advisor and leader across the team, be a go-to expert for EBCs, and a respected presenter in sales and market conferences
- Engage directly with customers at C-level to champion large deals and ensure success
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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