Senior Software Engineer, Gladly
$134-186k
+ Equity
Customer service platform
Be an early applicant
Customer service platform
101-200 employees
Be an early applicant
$134-186k
+ Equity
101-200 employees
Company mission
To make customer service radically personal.
Role
Who you are
- 5+ years of backend or full-stack engineering experience, with some leadership or mentorship experience
- Strong teamwork skills; you love participating with high-performing teams of engineers
- Customer-centricity and product focus. You look at everything you create through the lens of how it helps your customers. You are comfortable communicating how various technical approaches might impact product behavior
- Learning mentality. You aren't intimidated by new domains or technology; you're willing to dive into documentation/videos, talk to your teammates, and experiment to become well-versed
- Competence with data structures, algorithms, software design, and cloud architectures
- Willingness to work across the technology stack. If you’ve found your strength in designing scalable backend systems, you’re willing to work on the supporting changes in Gladly front-end and vice versa
- Operational expertise. You value robust observable solutions with actionable monitoring and the importance of tooling for troubleshooting and resolving issues
- (Bonus) Experience with the technologies we use: Go, Kafka, Typescript, React, Node.js, PostgreSQL, Redis, Snowflake, Docker, Kubernetes, AWS
What the job involves
- Design and code innovative, scalable, and fault-tolerant applications across the technology stack within the Gladly product
- Teach. Provide technical guidance and mentorship in software engineering best practices while demonstrating these as an individual contributor
- Collaborate. Work closely with small, nimble, cross-functional teams of engineers, product managers, designers, and business teams
- Contribute. Participate in all aspects of the project lifecycle, from ideation to release to measurement and iteration (sometimes in a leadership role)
- Have opportunities to move between teams and learn other cool technologies
- You’ll be successful by
- Being eager to learn Gladly’s business domain and apply this knowledge in building the innovative product
- Self-organizing and prioritizing your work based on the impact to the customer
- Understanding how to balance pragmatic solutions with best practices of software engineering
- Showing ownership and pride in your work by promoting the best practices of software engineering within Gladly, educating other engineers on them, and providing ongoing maintenance and support
Our take
Gladly is a cloud-based platform integrating multiple customer service channels into a single UI. It helps companies cater to the upward trend in personalized service in a simple and effective manner, and has received a boost recently through its certified app partnership with Shopify. Via this partnernship, Shopify merchants can integrate with Gladly’s platform, enabling them to offer personalised customer service.
With Gladly, customers are at the center and brands can communicate with their customers seamlessly across any channel from voice, email, messaging, chat, and social media.
The rise in e-commerce has meant demand for services like Gladly is growing. Gladly has focused on adding a suite of new features to its platform, like payment capabilities.
Kirsty
Company Specialist
Insights
Few candidates hear
back within 2 weeks
15% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2024
$40m
LATE VC
Dec 2022
$55m
LATE VC
Total funding: $208m
Company benefits
- Competitive salaries, stock options
- Medical, Dental, Vision and Life insurance
- Generous paid time off
- Generous paid Parental Leave
- 401K
- Flexible Spending Accounts
- Wellness and home office stipends
Company values
- Putting People First - We built our product putting people at the heart of it all. And we’ve taken the same approach to building our company
- Focusing On The Customer - We treat our customers’ goals as our own, and we work hard to achieve them
- Being Humble And Hungry - We applaud initiative and value leadership—but we also believe that nobody is above emptying the dishwasher
- Always Learning - Everyone’s personal best is ahead of them. Seeking new ways to grow is what keeps us motivated
- Owning It - We encourage everyone to seek and share feedback, take calculated risks, and learn from their mistakes
- Communicating It - With an open and transparent culture, collaboration becomes a lifestyle and everyone has a voice
Company HQ
Bernal Heights, San Francisco, CA
Articles
Leadership
Dirk Kessler
(Co-founder)They were a Senior Software Engineer at Claris. Former Architect for 4 years at FileMaker Inc. They also were the Principal Engineer at Vontu. Worked at Symantec for 7 years, leaving as Distinguished Engineer. They were an Entrepreneur in Residence at Greylock Partners.
Michael Wolfe
(Co-founder)Studied Computer Science at Stanford. They worked as a Developer at Goldman Sachs. Former Director of Engineering at iPro+. Previously a VP of Engineering at Kana Communications. They co-founded Vontu. CEO of Pipewise. Current Portfolio Advisor at Point Nine Capital.
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