Customer Success Associate/Manager, LeanIX
EMEA
1-5 days a week in office
Continuous transformation platform
Open for applications
Continuous transformation platform
501-1000 employees
Open for applications
1-5 days a week in office
501-1000 employees
Company mission
To enable continuous transformation in enterprises.
Role
Who you are
- 3+ years of experience in in a customer-facing role in the B2B SaaS industry (or related business), preferably in the domain of Enterprise Architecture
- Understanding of IT Management and Software Development/Operations in Enterprise organizations
- Ability and experience to structure and prioritise your work and work of others
- 1+ year working knowledge with Customer Success tools, e.g., Gainsight is a plus
- Fluent in English for all territories; for some territories fluent in additional languages are a must: German for DACH, French for France, Dutch is a plus for Benelux - please indicate your language skills in your CV
What the job involves
- As a Customer Success Associate/Manager at LeanIX you create an impact having exceptional analytical and advisory skills to support our customers in the best way possible
- You will take on full responsibility for Enterprise customers along their journey – from adoption to expansion, and renewal
- Working within a great team, supporting, and motivating each other in a culture that welcomes feedback and failure while celebrating our successes
- Take on full responsibility either for a set of your own 35-40 Enterprise customers, or in a joint approach with other CSMs for a larger set of customers, or for a mixture of both
- Build and strengthen relationships with your customers to become their trusted advisor
- Develop and expand your accounts by driving product adoption to ensure value add
- Work with state-of-the-art Customer Success tools (Gainsight, Salesforce) backed by a Customer Success Operations team
- Add your style to a global, diverse team SAP LeanIX, a fast-growing tech company and leader in the Enterprise Architecture category
Our take
Founded in 2012, LeanIX is an enterprise architecture software company considered the ‘Google Maps for IT architects’. Its Continuous Transformation Platform offers SaaS solutions to provide IT architects and asset managers, business leaders, and DevOps teams with transparency and control over their enterprise architecture and microservices.
The company is trusted by a long list of international customers - it secured its 1000th customer in early 2023 - with notable clients including Volkswagen, Adidas and Vodafone. It has also accrued dozens of partners, including big names Deloitte and PwC.
As LeanIX continues to rapidly make new partnerships, such as with Cleanshelf and SAP (who acquired LeanIX in 2023 for $1.2 billion), its platform is becoming increasingly able to service all IT areas. Funds raised by the company have enabled it to further develop its complementary solutions for cloud governance, as well as continue international growth by adding to its offices in India, Germany, and the Netherlands.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 4 rounds)
Jul 2020
$80m
SERIES D
Dec 2018
$30m
SERIES C
Total funding: $120m
Company benefits
- You can attend external conferences and training programs, and we organize in-house meetups and lunch&learn sessions
- Our fast-moving startup environment constantly opens up new development opportunities and offers new challenges for personal growth
- Connected Remote Work Mode which means you work remotely from your home office and from one of our offices (approx. 20% of your time)
- Regular company events such as our yearly Christmas party and summer parties
- Our office is not only used for work but is also home to different meetups, table tennis tournaments, or just some beers after work with colleague
- MacBook Pro and all the accompaniments
- 500 (dollar / EUR) home office budget to purchase what you’d like to complete or improve your workspace at home!
- Flexible working hours
- Paid special leave for specific occasions such as your wedding or the birth of a child
- In our offices we have like tons of drinks like water, coffee, tea all available for free and if you like a little more variety, we also complementary some soft drinks as well
- No dress code
- Employee referral bonus
- Dogs at work - We allow our employees to have their dogs at work when they wish (only 2 dogs a day in Boston, though! Just sign your dog up on Slack).
- Pension - We subsidize our LeanIX company pension with 20% of the contribution you convert from your salary 🇪🇺
- Colleagues in the Bonn office can use a job-ticket for free, park next to our building or leave their bike in the bike stands 🇪🇺
- Every non-German speaking employee working in Bonn has a budget of 1000€ to take German language classes if they want to learn the language! 🇪🇺
- Permanent discounts on different products and services of well-known suppliers via our corporate benefits platform 🇪🇺
- HelloFreshGO fridge in our Bonn office where you can grab snacks or a healthy lunch - LeanIX funds 2 EUR per day, per employee, for HelloFreshGO meals 🇪🇺
- Monthly TGIF lunch (“Thank god it’s Friday”), where everyone prepares a dish and shares with the team. TGIF takes places every third Friday of each month 🇪🇺
- Annual social day where employees are off from work to help on a social project 🇪🇺
- Option to lease a JobRad 🇪🇺
Company values
- Valuing customer outcomes over output
- Autonomous Product Teams
- Continuous Improvement
- Collaborative software development
- Craftsmanship
Company HQ
Gronau, Bonn, Germany
Articles
Leadership
André Christ
(CEO)Previously served as Managing Consultant for Deutsche Post DHL Inhouse Consulting and Interned at High-Tech Gründerfonds.
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