Senior Implementation Specialist, TravelPerk
Plus equity
3+ days a week in office
Corporate travel platform
Open for applications
Corporate travel platform
1001+ employees
Open for applications
Plus equity
3+ days a week in office
1001+ employees
Company mission
To connect people in real life in the most enjoyable and sustainable way possible.
Role
Who you are
- The Sr IS role requires strong project and change management skills and excellent problem-solving skills
- This role requires keen attention to detail, confidence to solve challenging situations or client requirements, and proactivity in making recommendations
- You are never a passenger - you are the driver throughout a client’s onboarding experience and must be confident in driving the execution of implementation, steering clients to use best practice recommendations, and dealing with strong personalities
- A customer-first mentality; you’ll focus on ensuring a smooth onboarding for your clients and must understand what they need to be a happy customer for the long term
- Proven track record of successfully managing and delivering complex projects in a fast-paced environment, including defining scope and managing changing requirements or priorities but maintaining the trajectory of the project
- Demonstrated ability to work with C-level stakeholders to define their requirements and or concerns in a clear, concise, and professional manner
- Ability to develop relationships with all levels of the organization, both internally and externally, and adapt communication & approach accordingly
- A thoughtful consultative approach to making recommendations to both clients & internal stakeholders
- Willingness to seek out ways to improve & a mindset of continuous improvement
- Excited by challenges and have a personal drive to make a difference
What the job involves
- The Implementation team is responsible for the onboarding of all our Premium and Pro customers on the TravelPerk platform, and providing recommendations to optimize the client experience
- We guide new customers from signup to launch, providing consultative, administrative, technical, and educational support to maximize the client’s experience with the TravelPerk platform
- As a Senior Implementation Specialist (Sr IS), you are a platform expert who gets to know your clients’ needs, and provide proactive recommendations and support to them throughout their onboarding by flexing your strong change management skills
- In this role you’ll use your platform expertise and stakeholder management skills to build a bridge between platform capabilities and client expectations
- By producing a solid rollout plan that accurately covers the scope of the specific client’s needs, including immediate travel and a long term success, you’ll take a visible position of ownership and expertise throughout the global Implementation and Revenue teams
- You will ensure that new clients are fully prepared to use TravelPerk to book their business travel, by executing platform configuration, providing technical support and troubleshooting, and user readiness
- This includes configuring client accounts to their specifications & requirements, providing proactive support on any integrations, as well as coordinating and executing tailored training sessions with key client stakeholders
- You’ll work across multiple teams in a collaborative environment both internally & externally, manage key internal and external stakeholders, and drive successful client rollouts to enable long-term success
- Providing the first impression of TravelPerk to all customers in your portfolio and serving as the first point of contact for clients during the implementation process
- Carrying out consultative conversations with customers to collect their requirements
- Answering client requirements with your experience & data-driven best practice recommendations
- Managing the rollout of a new platform for your clients; providing guides, templates, and recommendations to the client for how to ensure adoption & long-term success of the platform
- Taking full ownership of timeline, rollout plan, and handling of the account while the account is in implementation, including directing work through the internal team supporting clients
- Coordinating & conducting training sessions for newly onboarded customers, including executive-level stakeholders and company-wide training
- Providing technical support to clients as they set up integrations to marketplace partners or custom-built API solutions
- Validating client configuration & account satisfaction by monitoring client booking behavior post-implementation & proactively offering support or recommendations
- Collaborating with multiple different departments in the TK organization, including within the Revenue organization (Sales and Account Management), Product, Builders (Engineering), and Finance
- Analyzing completed implementation work to find ways to improve your own process & that of the team
- Embracing a pattern of execute, assess, improve, repeat & evolving as the team & organization evolves
Otta's take
Sam Franklin
CEO of Otta
Although business travellers are often at the forefront of driving company growth, booking travel is typically a logistical nightmare as corporate travel tools are underdeveloped and stuck way in the past. TravelPerk has built a platform free from micromanagement, creating an experience that puts business travellers first.
TravelPerk's number of active users has grown year on year. Further, as well as more customers using the platform, those on it are using it more regularly. This is a clear signal that TravelPerk has a product market fit and is in scaling mode. The company has more than 2,000 customers, including scaleups like Revolut, Farfetch and Beyond Meat.
According to TravelPerk, its unit economics are strong already, which puts it in a strong position to grow without diluting itself too much through investment. The company is still innovating and said it is planning to release more products that will give the business traveler more freedom and flexibility than ever before. Its new Edinburgh hub and partnership with fintech unicorn Pleo, TravelPerk is undoubtedly committing to a period of scaling. Exemplifying this is its Series D funding of $104 million awarded in January 2024, which will boost TravelPerk's AI and automation capabilities to aid its growth.
Insights
Some candidates hear
back within 2 weeks
47% female employees
22% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jan 2024
$104m
SERIES D
Jul 2023
$18.5m
GROWTH EQUITY VC
Total funding: $529.6m
Company benefits
- Competitive salary and stock options in the company
- Great healthcare benefits, including private healthcare and wellness programs
- Beautiful office with different spaces for every mood
- Fully stocked kitchen loaded with healthy food, snacks, and coffee
- Generous vacation time and flexible working hours
- The finest tech and anything else you need to do your best work
Company values
- We are owners
- Impact over effort
- A 7* experience
- We are a team
- Be a good person
Company HQ
El Parc i la Llacuna del Poblenou, Barcelona, Spain
Founders
Avi Meir
(CEO)Founded Hotel Ninjas (hotel software) acquired 2 years later by Booking.com. Previously VP of budgetplaces.com (marketplace for hotels).
Javier Suarez
(Shareholder)4 years experience at Booking.com in Business Development, where he met Avi. Served as CPO for TravelPerk, before co-founding TravelPerk, acting here as CEO.
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