Product Support Specialist, Wingspan
$67-80k
+ Target equity package
More information about location
Payroll platform for independent contractors
Be an early applicant
Payroll platform for independent contractors
101-200 employees
Be an early applicant
$67-80k
+ Target equity package
More information about location
101-200 employees
Company mission
To provide independent workers, self-employed professionals and freelancers with the platform they need to handle their business with confidence.
Role
Who you are
- Great written & verbal communication. You’re able to excel in a remote environment that prioritizes written communication for collaboration
- Empathetic. Excellent at talking to people, understanding their problems, and making them feel heard
- Detailed and action-oriented, with ability to manage multiple requests, respond quickly and with high quality, and problem solve on the fly
- Curious and critical thinker. You are a proactive problem solver who is energized even in uncharted territory. You’re keen to raise your hand when you see a problem, and you want to understand the why beneath it
- You are available to work East Coast hours
- 2 years working directly for SaaS companies with Customer Support, Account Management or related experience
What the job involves
- This role will help Wingspan deliver high-quality and empathetic support to contractors across the world
- You’ll be the face of Wingspan to our customers and the internal experts on their experience with our product
- You’ll have the opportunity to help shape the future of our offering and help us lay the foundation for a growing support organization
- Own incoming customer requests and help resolve their issues via chat, email and phone
- Become an expert on Wingspan’s product and customer experience and provide actionable feedback and insights
- Create high quality content and materials to guide our customers and co-workers
Our take
Roughly one-third of US workers performed freelance work in the last year, with the number of companies relying on the work of independent contractors continuously rising, placing their services in high demand. Yet freelancers still face many issues when it comes to working. Things like payroll, insurance, and tax are aspects that are quite straightforward for those who are employed, but far more complicated when working independently.
Wingspan is a payroll platform created to solve some of the common financial challenges often faced by freelancers. While there are many other platforms offering a similar service, Wingspan stands out by being an all-in-one platform, replacing a number of tools that businesses typically utilize when it comes to paying and onboarding freelancers.
Due to its differentiating features, Wingspan has witnessed steady growth and has more than 20,000 members as well as hundreds of enterprise clients, and is on track to surpass a billion in contractor payments by the end of the year. Because of Wingspan's ongoing success along with the help of investors, the company is now in a position to expand its workforce to keep up with the demand for its services.
Kirsty
Company Specialist
Insights
Some candidates hear
back within 2 weeks
Company
Employee endorsements
Challenging work
"Wingspan has allowed me to work on some very challenging projects that will have an impact on the company currently and in the future at both the..."
Funding (2 rounds)
Mar 2023
$14m
SERIES A
Jan 2020
$3.5m
SEED
Total funding: $17.5m
Company benefits
- Unlimited PTO
- Stock Options
- Medical Insurance
Company values
- Members first: We’re focused on serving the ever-evolving needs of our members. This means continually building new products and services that actually help our members work for themselves the way they want.
- Shared purpose: We are stronger together. With the shared experience of working independently, we understand the value in building a common community that can advocate, connect, and support one another.
- New standard: We believe the definition of work is outdated, and it hasn’t kept up with the independent workforce that is only continuing to grow. We designed Wingspan to be the essential everything our members need, all in one place.
- Make magic: We’re challenging the existing assumption that choosing to work for yourself means living with uncertainty and chaos. Wingspan provides freelancers with confidence, stability and flexibility with a freelancing experience that simply works.
Company HQ
Midtown East, New York, NY
Articles
Leadership
Anthony Mironov
(CEO)Previously worked as a Private Equity Analyst at Fortress Investment Group and as a Private Equity Associate at Clarion Capital Partners.
Greg Franczyk
(CTO)Previously served as the CTO at Madison Logic. Also worked as an Engineering Manager at Google as well as the Web Engineering lead at The Washington Post.
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