Customer Success Engineer, SingleStore

• This role requires a technically adept critical thinker with a foundational understanding of real-time big data and additional knowledge in vector databases and AI use cases
• Degree in a tech-related field or equivalent experience
• 5+ years in customer-facing roles involving Cloud technologies (CSM, TAM, Technical Support, Consulting, Engineering)
• 3+ years of experience in Database (SQL, noSQL, HTAP) and Cloud technologies
• Proficient in project management, issue tracking, and accountability
• Strong verbal skills for relational building
• Good presentation skills including leading customer facing technical and business workshops
• Experience in escalation management and risk mitigation, demonstrating business acumen
• Resourceful problem solver with creative approaches

• As a SingleStore Customer Success team member, you'll co-own a portfolio with assigned account executives, cultivating robust relationships and expanding SingleStore's presence both vertically and horizontally
• Your role spans the post-sales customer lifecycle, emphasizing value maximization through effective SingleStore use
• Thriving in a dynamic, collaborative environment, you'll play a key role in SingleStore's growth and support customer adoption
• With SingleStore as the exclusive database for data-intensive applications, it enables real-time transaction, analysis, and contextualization of data
• Master SingleStore's core functionalities for diverse use cases
• Communicate SingleStore's value proposition and functionalities, backed by customer references
• Own a growing portfolio of customers with varying touchpoints
• Collaborate across teams to maximize client value
• Lead customer interactions from implementation to renewals and growth discussions
• Advocate for clients internally, providing valuable feedback
• Manage escalated ticket requests through the Support team
• Disseminate updates on products, events, and maintain internal reports
• Occasional travel may be required, typically less than 10% of the time, for conferences or establishing relationships with customers

• Customize a benefits plan that include health, dental and vision that best fits you and your family
• Flexible time off, sick and parental leave programs, plus company holidays
• As a privately held company, we strive to give meaningful stock grants through our equity program
• Fitness subsidy, Modern Health App Subscription, Team Happy Hours and events
• Home Workstation. We provide the laptop, you design your home office any way you want it with a $500 equipment stipend
• Matching Charitable Donations. Corporate donation matching to charitable organizations with 1-week of paid volunteer time off
• Work remotely if it makes sense for you, your position, your team, and the company
• Commuter benefits
• Monthly cell phone and internet stipend
• Food perks
• 401k
• Fertility & Family Formation reimbursement
• FSA and team events and company offsites

Total funding: $414.1m

Organizations today are swimming in data, and often find difficulties with data management. SingleStore provides a converged data platform for transactions and analytics, which organizations can use to process and analyze their most important time-critical application workloads spanning transactions, analytics and AI.