Staff Inbound Product Manager, ServiceNow
$158.5-277.5k
+ Equity.
More information about location
Cloud-based digital workflows for enterprises
Open for applications
Cloud-based digital workflows for enterprises
1001+ employees
Open for applications
$158.5-277.5k
+ Equity.
More information about location
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Does your resume show years of building consumer-grade experiences?
- Can you talk in technical depth about some (or all) of these capabilities?
- While being technical & experienced in building consumer-grade experiences is highly admired, this role also comes with the need to successfully navigate cross-functional business stakeholders, end users, designers, architects & engineers to execute change in a product mindset
- 8+ years of experience as a Product Manager, Product Owner, Consultant or technical Product Analyst in a commercial software product company
- Passion for technology and innovation to improve the way people work using our products and the possibilities that come from building world-class customer experiences
- Strong decision making based on data and business benefit to determine the best investments for the future
- Continuous crafting and refining of a compelling strategic vision and roadmap (always questioning the status quo); with the ability to build excitement and consensus
- Experience working with development teams in an Safe Agile environment across vast geographies
- High energy, self-starter with an aptitude for learning new technologies and ability to promote transformational change
- Must enjoy working in a highly collaborative environment
- Experience creating digital experiences in either CSM, CRM, or HCM
- Comfortable presenting solutions to large audiences and senior executives in person, virtual, and via webinars
- Thrives in ambiguity with a proven track record of out of the box problem solving skills
- Demonstrates leadership by taking initiative and handling tasks that may not always be part of their role to ensure the work is completed
- Demonstrated ability to have successfully completed multiple, complex technical projects
- Prior history working with the ServiceNow platform a major plus
- Knowledge of Machine Learning algorithms, AI and chatbot technologies a major plus
- Strong written and verbal communication/presentation skills
What the job involves
- We’re not yesterday’s IT department, we're Digital Technology
- The world around us keeps changing, and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth
- We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century
- And we love co-creating, using, and highlighting our products to do it
- Ultimately, we strive to improve the world for our employees and customers—when you work in ServiceNow Digital Technology, you work for them
- The world of technology is changing faster than ever before, and customers expect seamless digital experiences
- As a Technical Product Manager at ServiceNow, you will be at the forefront of building the next generation of products & capabilities that will transform our customer & employee experience
- Take ownership of critical business functions or market segment features and experiences
- Engage with internal stakeholders (such as other PMs, architecture, operations, business development, sales, marketing, and customer success teams) and customers to understand requirements and business needs
- Collaborate with the UX team to create solution variants and conduct user research, market research, and competitive analysis to create a best-in-class solution on the ServiceNow platform
- Determine technical feasibility, dependencies, and constraints of features with support from neighboring technology teams as needed. Define technical requirements and work with engineering on scope
- Effectively work with our internal product teams to ensure that our products, APIs, and user experiences can be used to enable the required use cases and scenarios across the spectrum of products
- Partner with microservices product teams to align priorities and roadmaps with application experience product teams
- Manage the delivery of digital experiences in ServiceNow CX/EX, identifying microservices dependencies for scalability
- Manage product delivery from POC to ongoing releases, resolve technical issues, and meet committed timelines organization-wide
- Define product performance and effectiveness metrics
- Coordinate solutions across multiple technical teams and ensure committed product delivery timelines are achieved across the organization, including but not limited to engineering
- Frequently check product performance and iterate on features to achieve the necessary business objectives
- Help resolve technical blocking issues
- Develop and maintain relationships with key decision-makers across the organization
- Product definition and functional specifications for Application features, Application APIs, and Application experiences
- KPIs/metrics - Functional and Technical
- Product hypotheses and experimentation strategy
- Use cases and user stories
- Pitch presentations and shareable one-pagers
- Acceptance Criteria for products and features
- Functional documentation and adoption strategy
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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