Customer Experience Specialist, Spot & Tango
Pet health & wellness brand
Job no longer available
Pet health & wellness brand
21-100 employees
Job no longer available
21-100 employees
Company mission
Spot & Tango's mission is to provide dogs with fresh, human grade meals.
Role
Who you are
- A minimum of 1 year of experience in a contact or call center, or a related field; experience working with D2C subscription businesses or in the pet industry is a plus
- Excellent communication skills, both written and verbal, and a high level of comfort in engaging with customers over the phone
- A knack for building rapport with people quickly and easily
- Strong problem-solving skills and the ability to think on your feet
- Proven ability to de-escalate and transform unhappy customers into satisfied advocates
- Eager to learn, grow, and develop your professional skills
- Resilience and a positive attitude to overcome the daily challenges that come with a customer-facing role
- The ability to thrive in a fast-paced environment and balance multiple priorities
- Believe in customer service as a growth driver and brand differentiator
- Dog lovers are a plus!
- You must have access to a quiet space suitable for confidential conversations
What the job involves
- The CX Specialist is a key role within our CX team, that will focus on handling sensitive and complex interactions and piloting new efforts to drive sales and retention
- It's an exciting opportunity for a customer service professional to help shape the future of our CX strategy and make a significant impact on our company's growth and success
- As a CX Specialist at Spot & Tango, you'll create effortless experiences for everyone who reaches out to our team through timely, attentive, and authentic interactions
- Your ability to connect with our customers, understand their unique needs, and provide meaningful solutions will shape relationships between Spot & Tango and our customers
- You'll also work closely with other departments to advocate for improvements to the overall customer experience, and be the eyes and ears of the brand
- Deliver personalized and effortless interactions through inbound and outbound phone contacts, SMS, email, and chat conversations. Build a strong rapport with customers and maintain positive and professional relationships
- Become an expert in our products, services, and internal systems to provide efficient and effective support to customers
- Share insights from customer interactions with your colleagues including CX Managers and other cross-functional leaders; advocating for changes to improve our service, streamline our processes, and better serve our customers
- This opportunity is a full-time role of 40 hours per week, with a market-competitive hourly compensation and benefits package. Weekend staffing may be required
Our take
Many dog food options on the market are lacking in complete nutrition. Spot & Tango solves this problem by providing pet owners with a range of fresh, nutritious dog foods.
Spot & Tango was founded by an experienced consultant and investment banking expert, which has given it a clear business edge against many rival brands. Demand for Spot & Tango's forward-facing approach to dog nutrition is high. This is evidenced by the company's impressive funding success, raising $51.8 million in 2022 alone.
Spot & Tango's main challenge will be competing with older, larger pet food brands. However, the company is investing heavily in production and new products, with plans to open its own manufacturing plant. This will help to ensure it can compete with other brands in the coming years.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 6 rounds)
Mar 2022
$38.5m
SERIES B
Mar 2022
$13.3m
SERIES A
Total funding: $59.3m
Company HQ
Midtown East, New York, NY
Articles
Leadership
Russell Breuer
(CEO)Previously worked as a Principal at Nash & Co Capital, and as VP of both Zephyr Management and BerchWood Partners.
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