Senior Product Designer, Zapier

$152-228k

Plus bonus and equity. Canada base Salary CA$152K – CA$228K

Slack
Senior level
Remote in Canada, US
Zapier

Workflow automation service

Job no longer available

Zapier

Workflow automation service

1001+ employees

B2BEnterpriseInternal toolsProductivityAutomation

Job no longer available

$152-228k

Plus bonus and equity. Canada base Salary CA$152K – CA$228K

Slack
Senior level
Remote in Canada, US

1001+ employees

B2BEnterpriseInternal toolsProductivityAutomation

Company mission

Zapier's mission is to Make Automation Work for Everyone!

Role

Who you are

  • You stay close to customers: You talk with customers. You use their needs to inform your work. You use their feedback to shape solution ideas
  • You navigate ambiguity: You thrive in clarifying direction amidst uncertainty, focusing on execution to drive iterative improvements
  • You set a vision: You are thinking about and showing the future. When not executing with the team, you are helping the team see where it can go next. You are quick to design and prototype ideas to translate concepts visually for rapid iteration and refinement
  • You operate in multiple tracks: You seamlessly switch between visionary concepts and tactical implementation, driving impactful strategies at both levels
  • You balance instincts and research: You rely on intuition when needed and aren’t afraid to start with a solution. You have a strong sense around when and how to employ research methods
  • You advocate for craft: You have delivered high quality visual designs in the products you work on. You work within a design system and also elevate the design system
  • You focus on outcomes: You focus your team to achieve customer impact, measured by qualitative and quantitative measures
  • You collaborate: You build strong relationships with engineers, product managers, and other designers to drive seamless and consistent progress on your product
  • You’re curious and creative: You have a proven track record in B2B SaaS environments and a keen interest in the latest tech, design, and UX trends. You have the capacity to push the boundaries to create a product wholly unique to Zapier

What the job involves

  • We’re looking for a Senior Product Designer who embraces fast-paced, startup-like environments where you get to lead through uncharted territories and use uncertainty to fuel innovation
  • You will partner closely with product and engineering partners to shape product strategy and vision for our Canvas product
  • You’ll shape vision, validate direction, and execute rapidly to deliver powerful new tools to customers
  • Deliver regular improvements: You’ll continuously improve our products through fast iterations to interactions, flows, and visual design, along with the delivery of new features
  • Speak with customers: You’ll have direct contact with customers. Through direct conversations and slack groups, you’ll understand needs, share concepts, and turn feedback into action
  • Validate new features: You’ll drive getting feedback on new product and feature ideas to help the team narrow in on the best path forward
  • Lead your team: You’ll collaborate with product managers and engineering leaders to guide your team and ensure consistent execution
  • Collaborate with other designers: You’ll work with the other Workflow Editor designers to design for the seams that fall between teams. You’ll work with them to make the whole experience exceptional
  • Design systems: You’ll work within our design system, pushing its bounds where needed to get the intended experience outcomes

Application process

  • We're looking for the best fit for each of our roles, regardless of the type of education or companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description
  • All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process
  • This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate
  • Please be sure to answer each question; the resume and CV fields are optional
  • After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application
  • We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
  • The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled
  • Job Posted: 07/23/2024
  • Deadline to Apply: 30 September 2024 at 08:00 BST

Our take

Even before remote working became the "in thing", freelancers, small business owners, and large organisations have found themselves needing more and more software platforms to serve their operations needs. As people used more software services, Zapier founders saw the need to connect the actions between these softwares and save everyone some time.

Zapier is the largest integration and automation tool for businesses. Since being founded, Zapier has grown its suite of automation offerings across almost every mainstream software service. The company is one of the most successful to come out of Y Combinator, and has also been one of the pioneers of remote working.

Zapier has so far, been able to capitalise heavily on its advantage as first entrants and has had very little actual competition. Software services aren't going anywhere anytime soon and organisations are only going to need more of them. This puts Zapier in a strong place growth-wise but also opens up room for bolder companies to get in on the action. Companies like Airtable and Integromat are already preying on more niche segments of Zapier's market share.

Freddie headshot

Freddie

Company Specialist

Insights

Top investors

Many candidates hear
back within 2 weeks

38% employee growth in 12 months

Company

Funding (1 round)

Oct 2012

$1.3m

SEED

Total funding: $1.3m

Company benefits

  • Work from anywhere
  • Bonus program
  • Unlimited vacation policy
  • Great healthcare + dental + vision coverage*
  • Retirement plan with company match*
  • Stock options for every Zapien**
  • 2 annual company retreats to awesome places
  • 14 weeks paid leave for new parents
  • Home office setup stipend
  • Professional development allowance

Company values

  • Default to Action - At Zapier, we're building toward a future that does not yet exist. As a result, delivering something real today—and learning from it—is typically better than delivering something of questionably better quality next week. However: action is not an achievement unto itself. Instead, our actions should connect to clear priorities and outcomes, especially what's best for our mission and customers.
  • Default to Transparency - We're a growing, distributed team across more than a dozen time zones. We do our best work when we make projects, processes, and systems available to everyone who needs them—inclusive of our customers. Transparency promotes equity and inclusion within our team and customer base. So work in public. Have discussions in the open and document your work. Transparency does not mean consultation or consensus on all decisions. In fact, an important form of transparency is clarity on who is responsible for a decision and who will be consulted.
  • Grow Through Feedback - We set ambitious goals at Zapier. We want our customers, people, and company to grow. Achieving these goals requires us to regularly learn and improve. Thankfully, our success has more to do with how quickly we learn than how "perfect" we are in a given moment. Whether it's about how we work or the work itself, feedback enables growth. As such, feedback is one of Zapier's most essential practices. Even so, feedback can be hard to give and hard to receive. We make a point to become good at it anyway—it's just that important.
  • Empathy Over Ego - Our customers and teams are part of a global community. To serve them best, we need to understand them. Empathy promotes understanding, curiosity, and humility—qualities that help us connect with and serve our customers. Empathy has similar positive effects on collaboration and belonging within our team. On ego: we all have them, and it's important that we share our perspectives in pursuit of what's right. But sometimes ego can bias our thinking too strongly toward our own views. It's for this reason that we emphasize empathy over ego.
  • Build the Robot - No matter your role, you'll find yourself doing repetitive work. Zapier is all about finding ways to work better—whether through automation, simplification, or prioritization—so that we can spend more time doing what humans do best. Note that it's unhelpful to automate or simplify the wrong process or outcome. Manual, less efficient processes are often the right approach early on. We default to action and accept inefficiency when it helps confirm the problems we're solving, and to test solutions for those problems.

Additional info

  • As a fully remote company with 800+ team members across 40+ states, 38 countries, and 18+ timezones, we’ve adopted a culture of asynchronous work. This work style allows teams to collaborate effectively across locations, time zones, skills, and each individual’s energy levels, and empowers employees to work in a setting that fits their needs. In practice, we live on Slack, with most conversations in public channels. It mimics the open-office feel and allows everyone to search the chat logs if they need to find something that happened when they weren’t around

Founders

Wade Foster

(CEO & Co-Founder)

Prior to co-founding Zapier, wasEmail Marketing Manager with Veterans United Home Loans, and Customer Development Lead at The Idea Works.

Bryan Helmig

(CTO & Co-Founder)

Was previously Product Dev/Manager at Veterans United Home Loans.

Mike Knoop

(Co-Founder)

Was CPO and Head of Labs at Zapier before becoming President. Previously was a Graduate Research at the University of Missouri.


People progressing

Joined as Customer Champion, promoted to Senior Customer Champion after 1 year, then again to Team Lead. He is now a Manager for the Paid Support Team.

Diversity & Inclusion at Zapier

Maggie Roque headshot

Maggie Roque (Director of DIBE )

  • At Zapier, we believe in DIBE as DNA. This paradigm serves three purposes: It is an aspiration (what we want to see in the future), an action (a conscious effort to lean into our vision in our day-to-day work), and a principle (a guiding truth that we build better products and environments when we build for everyone). We've had candid conversations as a company about the experience of our teammates through the employee lifecycle—from the first impression we make as a company to our internal promotion process to our exit interview. We’ll continue to have those candid conversations and to invest in our efforts to improve

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