Product Manager, Stripe
Support Experienc
$178.6-268k
More information about location
A financial infrastructure platform for businesses
Job no longer available
A financial infrastructure platform for businesses
1001+ employees
Job no longer available
$178.6-268k
More information about location
1001+ employees
Company mission
To increase the GDP of the internet
Role
Who you are
- Our ideal Product Manager will be relentlessly user-focused, highly analytical, comfortable in ambiguity, have strong technical skills, and the desire to create something new
- Computer Science background or equivalent technical skills
- Strong analytical abilities and experience with metrics
- An ability to craft a vision and strategy and drive the roadmap toward it
- A deep empathy for users
- 6+ years of relevant product management experience with a track record of delivering excellent results
Desirable
- Software engineering experience, a computer science or engineering degree, or similar technical experience
What the job involves
- As a Product Manager on the Support Experience PM team, you’ll work across the entire support journey to transform how Stripe creates, distributes and leverages data to power our support offerings
- You’ll define our data strategy across the Support and Operations organizations to identify gaps in current data; measure success across the support funnel, and build a strong data foundation for measuring the effectiveness of our tools
- On this foundation you’ll own creating a universal workflow platform to empower product teams at Stripe to build solutions to user problems that can be applied anywhere in the support funnel - from documentation, to the contact flow, or executed by support specialists
- Deeply understand Stripe’s user base through direct conversation, qualitative and quantitative research
- Partner closely with Product Managers for the Self-Serve and Agent Platforms to define and instrument user journeys across our products so we can understand where our users come from, how success differs by journey and where we should invest
- Define the data strategy for delivering an effective and efficient support experience
- Create a workflow platform that can be leveraged across the support journey to turbocharge users and support agents’ ability to solve problems directly
Our take
Stripe, nowadays a FinTech giant, spent the first few years since its founding building up its payments business, which primarily consisted of providing an API to eCommerce businesses so that they could easily integrate a payments option in their apps or websites, where before there was none.
More recently, Stripe has started to accelerate its growth with a significantly larger range of financial services including cash advances and credit cards. They also plan to build incorporation services, fraud protection, and more, diversifying its revenue away from payments and differentiating itself from its competitors.
To further expand its position, the company is looking to triple its presence in Ireland, and extend its services to countries with vast customer potential, including Brazil and India. Its latest venture, coming atop significant new funds, is to partner with OpenAI, the company behind ChatGPT - a win-win collaboration that will monetize OpenAI’s flagship products and at the same time enhance Stripe with GPT-4, as it moves forwards with intentions to "build the payments foundation for tomorrow's AI economy."
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
-5% employee growth in 12 months
Company
Funding (last 2 of 13 rounds)
Mar 2023
$6.5bn
GROWTH EQUITY VC
Mar 2021
$600m
SERIES H
Total funding: $8.7bn
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
- Comprehensive mental, physical and medical health plans
- Fertility benefits and parental leave
Company values
- Built for builders - The best reason to work at Stripe is that you will have colleagues who support and challenge you to do the best work of your career. We combine a big-picture mindset with obsessive attention to the details, down to the last pixel, API parameter, and word.
- An environment of growth - We care about results more than CVs. We value managers who remain experts while developing talent and designing successful orgs. You can also have a big impact and advance far without managing anyone. We want you to take what you’ve been hired to do, and show us how it’s done – you might create something we never would have imagined. We have had account managers start a publishing arm, interns who have run business units, and hackathon participants who have built company-defining products.
- Fast-paced, detail oriented - We balance innovation with scrupulous attention to every bit and byte involved in the movement of money – because we can’t do our job well unless we do both. When we started, we emailed every API error to everyone at the company. Now, we have more than 250 million API requests a day – and we still care about each one.
- Voraciously curious - We wish there was a book that described what we need to do next (we’d even publish it), but since there isn’t, we all have to write it together. You will need to find answers to questions you’ve never been asked before. Sometimes, you will be the first person ever to contemplate a particular problem. We want people who devour books for fun and approach new challenges with eager curiosity.
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Patrick Collison
(Content Strategist)Studied maths at MIT before founding Stripe. Also on the board of the Long Now Foundation.
John Collison
(President)Studied at Harvard but dropped out to found Stripe.
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