Customer Development Representative, Jobber
Stock options available
Job tracking & customer management
Open for applications
Job tracking & customer management
501-1000 employees
Open for applications
Stock options available
501-1000 employees
Company mission
To help small business owners move more efficiently, survive changes in the economy, support their families and communities, and WIN at creating something on their own.
Role
Who you are
- Previous customer service experience. If you love people and want to create best in class experiences – this position is for you
- The ability to be a self-starter. You will likely dial over 100 calls per day to effectively support the process. We need someone who is energized by moving fast, not depleted by it
- Drive and tenacity. Not every customer will say yes or be interested in what you have to say. You should be motivated to consistently achieve results. Consistency is key
- The ability to collaborate. You must establish strong relationships quickly and work with the Product Coaches and leadership to understand what is and isn’t working
- The ability to adapt and pivot. We’re an agile company and we need people who are able to pivot and change directions when required
What the job involves
- Reporting to the Manager, Customer Setup, the Customer Development Representative will be one of the first touchpoints for customers who purchased Jobber, so making a good impression is paramount.
- You’ll get the opportunity to further develop our success process by uncovering potential customers who could benefit from training or other success resources.
- You’ll increase the team's efficiency by ensuring these opportunities are passed to Onboarding Representatives to champion the relationship
- Book calls with Product Coaches for new Jobber customers and identify existing customers who might be interested in training
- Routinely complete a high volume of daily interactions in order to reach the maximum number of customers possible and increase effectiveness and efficiency of calls
- Connect with potential customers through a variety of inputs (phone, chats, email). You'll be talking to small business customers around the world and in a variety of industries, so every day will be different!
- Work with Onboarding Representatives to provide the best customer experience and exposure to the Jobber product for our customers
- Communicate with multiple departments to ensure feedback is communicated around initiatives, products and campaigns
- Track key information for follow-up and analytics and ensure accuracy of information being shared
- Continue to work on your skills through continuous feedback from other team members and leaders
- Work with Setup Leadership and Senior Customer Development Representatives to brainstorm, plan and execute experiments that trial new ways of reaching our customers and communicating the value of onboarding at Jobber
- The shift for this role is Monday to Friday from 8am to 5pm (within your timezone) and there is a potential requirement of working one day on the weekend every 4 weeks in the future
Our take
For businesses that sell home services, it can be difficult keeping up with paperwork, scheduling appointments, and chasing payments, especially when their teams are small. Jobber delivers a comprehensive toolbox to keep track of all these aspects, so that small business owners can concentrate on more important things like serving their customers and building their brand.
Jobber was founded in 2011, initially to help a friend who owned a small painting business. The founders quickly discovered that what they were building could help many more owners across a number of industries, going on to launch the product which is now used by over 200,000 professionals.
What makes Jobber stand out is that it collects all the vital parts of running a home services business into one place, removing the burden of keeping track of multiple sources of information. The company has seen significant funding which it has invested in R&D and growing its customer base, and boasts four consecutive years on The Globe and Mail's Canada's Top Growing Companies List.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 7 rounds)
Jan 2023
$100m
SERIES D
Jan 2021
$60m
GROWTH EQUITY VC
Total funding: $185.8m
Company benefits
- Health, dental, vision, and paramedical for both mind and body, life and travel insurance, and an employee assistance program.
- Health spending and wellness accounts to help with expenses not covered by traditional benefits.
- Equity and RRSP matching of up to 3% of your annual salary.
- Your birthday off!
- Parental leave—complete with top-ups for up to 8 weeks.
- Monthly snack box program with plenty of options for that afternoon pick-me-up.
- Bi-weekly all company stand-ups, quarterly hackathons and town halls, and yearly all-hands professional development sessions.
- Continuous 1:1’s and honest feedback.
- A team of humble and supportive group of Jobberinos who give a sh*t about the work they’re doing.
- Opportunity to have a 1:1 session with one of our Development Coaches, take advantage of our in-house suite of learning opportunities, and build out your personal development plans.
- Hybrid work model.
- Work in either our Edmonton or Toronto office, remotely from anywhere in Canada or the US, or a combination of both.
- Monthly home office allowance and a one-time stipend to help equip your home office.
Company HQ
Downtown, Edmonton, AB
Articles
Leadership
Sam Pillar
(CEO)Former Freelance Software Developer. Previously a Business Analyst and Management Consultant at CGI.
Forrest Zeisler
(CTO)Experienced Developer, with a degree in Engineering from the University of Alberta.
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