Senior Risk Analyst, SoFi

Issues & Emerging Risks

$99.2-186k

This role is also eligible for a bonus

SQL
Senior level
San Francisco Bay Area
SoFi

Mobile & online personal finance services

Be an early applicant

SoFi

Mobile & online personal finance services

1001+ employees

B2CBankingPersonal financeLendingInvestingMobile

Be an early applicant

$99.2-186k

This role is also eligible for a bonus

SQL
Senior level
San Francisco Bay Area

1001+ employees

B2CBankingPersonal financeLendingInvestingMobile

Company mission

To help people reach financial independence to realize their ambitions.

Role

Who you are

  • Previous experience in Operations, Compliance, or Risk with a focus on Collections
  • High motivation to learn, drive change, and able to work collaboratively in a complex and fast-paced environment
  • Strong cross-functional, teaming, and communications skills as well as an ability to work in a fluid and highly collaborative environment
  • Experience using SQL to extract actionable information from relational databases
  • Demonstrated ability to quickly build trust and relationships, bridge communication gaps, resolve conflicts, and influence stakeholders at all levels
  • Detail-oriented, accurate, and concise
  • Strong analytical, planning, and organizational skills
  • Ability to operate independently with excellent time management skills and the ability to deliver on multiple competing priorities in a dynamic environment
  • Excellent written and oral communication skills, including strong presentation skills

What the job involves

  • SoFi is dedicated to developing a best-in-class Fintech Collections group that aligns with the changing needs of our members. The Collections Issue & Emerging Risk Manager role is an exciting opportunity to help support CCoE Leadership!
  • As the Collections Issue & Emerging Risk Manager, you will be a key member of the Collections team that will help support critical control, governance, and regulatory processes
  • You will manage all parts of the issue management process including issue identification, escalation, root cause analysis, action plan creation and execution, closure, and validation
  • In addition, you will work closely with leadership to keep all parties apprised of updates and risks through regular executive communications
  • Develop strong cross-company relationships with business, engineering, and product leaders to move issue fixes forward
  • Manage the issue identification and escalation process and own issue resolution expectations
  • Help to produce executive-ready materials as required for committees and the board related to open issues and emerging risks
  • Work with CCoE leadership to support planning, execution of initiatives, and communication
  • Develop a strong framework, controls, and processes around the issue management process
  • Work with Audit/Exam Management and Control teams to establish a robust interaction framework to ensure all potential issues are documented and remediated quickly
  • Work closely with leadership to define issue action plans and execution timelines
  • Diligently review processes for potential enhancements to effectiveness and efficiency
  • Ad hoc duties to support CCoE

Our take

SoFi started by offering ways for students to secure better financial terms on their loans, and now offers a huge range of personal finance products, including bank accounts, loans, mortgages, investment advice, and investment opportunities. Many customers find they have to go to multiple financial service providers to meet all their finance needs, but SoFi overcomes this issue by putting it all in one place.

Its goal, to cover all the financial bases, sets them apart from many of the traditional banks and even some of their digital competitors, such as Avant, which has chosen to focus on providing credit alternatives. Although it is operating in a competitive market with a lot of big players such as Monzo, Revolut, and Starling, the company has managed to raise huge amounts of funding to support its rapid expansion.

SoFi has focussed on global expansion, moving outside the US, and has made a series of acquisitions to support this - including a Hong Kong-based investment app called 8 Securities. After going public on the New York Stock Exchange via a SPAC merger in June 2021, the company has continued to evolve and release more mission-oriented services into its roster, and strengthened its lending capabilities through a $350 million post-IPO loan. To date, the company has sold over $15 billion in personal loan collateral and continues to strengthen its offering.

Kirsty headshot

Kirsty

Company Specialist

Insights

Top investors

Few candidates hear
back within 2 weeks

7% employee growth in 12 months

Company

Funding (last 2 of 9 rounds)

Jan 2021

$369.9m

LATE VC

May 2019

$500m

GROWTH EQUITY VC

Total funding: $2.7bn

Company benefits

  • Comprehensive health, vision, dental, life insurance, and disability benefits
  • Generous vacation and holidays
  • Paid parental leave for eligible employees
  • 401(k) and education on retirement planning
  • Tuition reimbursement on approved programs, up to $5,250 per year
  • Monthly contribution up to $200 to help you pay off your student loans
  • Great health & well-being benefits including: telehealth parental support, subsidized gym program
  • Flexible time off
  • Fertility and family planning options
  • Free financial classes

Company values

  • Put our member's interests first – if we take care of our members' interests, it will best serve our interests.
  • Run after problems – we must build a culture of people who run after problems in order to ensure we execute with excellence and “things” do not fall through the cracks.
  • Embrace diversity, everyone should feel welcome, included and able to contribute – diversity is a differentiator and our team should reflect society. We should continue to encourage and celebrate diversity.
  • Get to the truth and make principle-based decisions – we can only make the best decisions if we have the right data, all of the perspectives, and if we align on the guiding principles.
  • Make your footprint bigger than your foot – selfless acts are critical to elevate beyond the impact of our collective individual efforts.
  • Do the right thing, if you're not sure, do the harder thing – our business is built on trust and integrity, which requires both adhering to the letter of the law and regulations and doing the right thing for the company and our members..
  • Set ambitious goals, be gritty, be accountable - we must hold ourselves and others accountable for delivering our business objectives, for our culture, and for our member.
  • Take care of other people and help them grow - our people are our greatest differentiator, if we take care of our people, they will take care of our members.
  • Iterate, learn, innovate - we are all responsible for innovation and we must embrace data-driven decisions.
  • Be SoFi missionaries - our products, our services, our brand, and our business must be durable over the long term to achieve our mission—be a missionary.
  • Don’t forget to smile - our ambition is contagious: it makes us smile to see people inside and outside of SoFi succeed.

Company HQ

The East Cut, San Francisco, CA

Leadership

Graduated from the U.S. Military Academy after being a telecommunications officer and captain in the U.S. Army. Has worked as Head of Gobal Telecommunications, Media and Technology at Goldman Sachs, been the COO of Twitter, and also the CFO of the National Football League.

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