Client Success Manager, Affirm
£101.3-138.8k
OTE
More information about location
POS installment loans
Open for applications
POS installment loans
1001+ employees
Open for applications
£101.3-138.8k
OTE
More information about location
1001+ employees
Company mission
To deliver honest and transparent financial products that improve users' lives.
Role
Who you are
- 5+ years of partner management experience
- Experience working with external partners and customers while being an ambassador of your company and company’s brand
- Familiarity considering and building within partner ecosystems
- Outstanding written and verbal communication with a diverse stakeholder audience
- An obsession for getting the details right
- Comfortable in an ambiguous matrixed organization
- Strong proficiency in Google workspace apps including Gmail, Docs, Sheets, Slides, Drive, Slack
- Experience in working with Salesforce CRM
- Excellent presentation skills
- Ability to identify growth opportunities through data analysis and partner research
- Solid familiarity with payments, commerce, fintech or b2b2c models. Bonus points for direct experience with consumer lending
- Experience of working in a regulated environment in the UK
- Flexibility and willingness to travel, domestically for client and team meetings and occasional international travel
What the job involves
- Affirm is committed to building lasting partnerships with merchants for long term growth and ongoing revenue generation
- As a Client Success Manager, you will work with some of our largest merchants in the UK to set the strategic direction of their programs, build internal advocacy and understanding of the Affirm platform, and implement initiatives that will expand usage of Affirm within their channels
- The Client Success Manager position is a high-profile, customer-facing role requiring outstanding relationship management and program management skills
- Collaboration across our different markets and business functions is essential for success within this role
- Drive growth: Focus on profitable growth and retention of UK based merchants
- Strategy development and execution: Work with cross functional teams, product and marketing and with our external merchant partners to develop strategies for growth and own the end to end execution of new initiatives
- Entrepreneurial Spirit: Will roll up sleeves, write a doc, test a flow, talk to customers, and do what it takes to create the right partner experience. Operates from a place of extreme ownership and high individual execution
- Cross functional collaboration: Across multiple teams within Affirm to monitor and improve performance of merchant programmes
- Flexibility across sectors: Embark on self learning to ensure you understand the sectors within which our merchants operate and any regulatory implications
- Partnership Excellence: Collaborate externally with marquee partners to develop custom, scalable integrations that align with their unique needs while supporting Affirm's mission and objectives
- Driving towards Metrics: Identify the metrics that matter and the inputs into affecting those while providing a roadmap and perspective into timeline for affecting those metrics
- Autonomous Innovation & Planning: Work in a dynamic, fast-paced environment where ambiguity is a constant. Be responsible for Quarterly, Bi-Annual, Annual, and Budget planning processes, inclusive of planning for partner planning processes
- Senior Leader Interaction: Interact effectively with senior leaders both internally and externally, presenting insights and strategies that drive our company’s objectives
Salary benchmarks
Our take
Affirm offers point-of-sale loans to consumers, working with merchants like Shopify, KAYAK, and Walmart. Buy now, pay later transactions have grown in popularity in recent years, and this business is tapping into the market with a totally different approach to credit - by delivering the Affirm card, the first US debit card with the option to pay-over-time.
Boating over 15 million customers and 245,000+ merchants, the company offers flexible payback options, ranging from 3 to 36 months. The interest rates run between 0% and 30%, so, while they are not necessarily the cheapest option, Affirm prides itself on having no fees for late payments, no hidden charges, and total transparency about what people will pay before they take out a loan.
Affirm collects payments from the customers and pays the merchants directly, shouldering the risk itself. The company has boosted its market share, expanding its availability beyond the US to include most of Canada, and continues to launch new features and create new partnerships towards bettering its offering.
Kirsty
Company Specialist
Insights
Some candidates hear
back within 2 weeks
-11% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2020
$500m
SERIES G
Apr 2019
$300m
SERIES F
Total funding: $1.1bn
Company benefits
- Spending wallets
- Supportive communities
- Remote-first workforce
- Generous time off
- Health benefits
- Mental healthcare
- Birth and non-birth parents get 18 weeks’ paid leave. Plus, a 4-week return-to-work transition program, at full base pay
- We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family
- We offer 24 company-wide paid days off—which help our teams collectively pause to recharge
- Learning & development
Company values
- People Come First
- No Fine Print
- It's On Us
- Simpler is Better
- Push the Envelope
Company HQ
Chinatown, San Francisco, CA
Articles
Leadership
Max Levchin
(CEO)Has founded/co-founded numerous companies, holding various executive positions at each, including Paypal, Slide, Glow, HVF Labs, and SciFi VC. Also worked at large brands including Google, Yelp, Yahoo, and Evernote.
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