Head of Product Design, Gusto
New Revenue Streams
$207-279k
Salary dependent on location
2-3 days a week in office
Automated payroll, benefits & HR platform
Open for applications
Automated payroll, benefits & HR platform
1001+ employees
Open for applications
$207-279k
Salary dependent on location
2-3 days a week in office
1001+ employees
Company mission
To create a world where work empowers a better life.
Role
Who you are
- 10+ years’ Product Design experience, with at least 6 of those years being in a management role, and at least 2-3 years in a senior management capacity
- Experience in complex SaaS domains like payroll, finance or banking
- Management experience should include overseeing a team of 6+ designers and experience managing managers
- Previous scope responsibilities should include overseeing several, distinct areas of the business each with its own roadmap and stakeholders
- Experience leading 0-to-1 or emerging business teams
- A track record of strong performance management; up-leveling direct reports through leadership frameworks and raising the bar for design quality across the organization
- Evidence of driving transformative change to the product strategy and customer experience; showing up as a “business-minded design leader” who leads their teams to deliver substantial impact through a stellar customer experience
- Ability to thrive in ambiguity and leverage ambiguous situations as opportunities to drive clarity and change
- Excellent communication and storytelling skills with a track record of utilizing these skills to drive alignment and influence product direction
- Ability to inform and deliver against multiple time horizons, from multi-year strategic vision to current roadmap priorities
- A proven track record of leading great UX design for complex workflows and end-to-end experience visions and frameworks, while showcasing an iterative approach toward execution
- A master at personal time management and knowing how and when to operate at various altitudes
- Strong craft — you know good UX and product design, content strategy, UXR and systems design. You can break down complex experiences and design with consideration for all touch points through a Platform-first approach
- Shows up with strong opinions loosely held, and a willingness to engage in constructive debates about scope and tradeoffs to build alignment and unblock work
- You’ve built great relationships with cross functional collaborators and know how to model this for your team
- Strong understanding of the common patterns, foundations, and the ability to discern when to innovate versus adopt existing patterns
- Passion for Gusto’s mission and the impact we can have on the world
What the job involves
- As the Head of Design for New Revenue Streams, you’ll oversee four emerging business teams across Gusto: Members, Tax Credits, Gusto Embedded, and Gusto Money
- This is an exciting opportunity to drive the vision, strategy, and execution for these high-potential strategic investments, and be a part of the core senior leadership group for product design
- You’ll empower a team of 8-10 designers, including managers, and collaborate closely with senior leadership counterparts across teams such as Data, Engineering, Product Management, Sales, and Customer Support
- You’ll be responsible for driving long-term strategy and vision, and ensuring high quality experiences for our customers
- Work with cross-functional partners in Product Management, Engineering, and Data Science to drive strategy and sequencing based on a deep understanding of customer problems and key opportunities for the customer and our business
- Empower designers and design managers across four teams, creating the conditions to deliver quality output and services the needs of our customers
- Drive the multi-year vision and develop frameworks and principles that can be used to help align our teams on the right experiences
- Be the catalyst to drive visibility and alignment for your teams’ work to the broader Gusto, EPD and design leadership
- Drive improvements to the ways of working across our overall product design team and EPD teams
- Collaborate with other key teams, leaders, and stakeholders at Gusto such as Legal, Compliance, Risk Operations, Customer Support, and other various product owners
- Ensure that proposed solutions are customer-informed through research, data, and insights from our Customer Support team
- Ensure the balance of an iterative approach and urgency to solve customer pain with ensuring that short term improvements ladder up to long-term vision and meet a high bar for the customer experience
- Hold high standards for the customer experience, including partnering with engineering leaders to refine the end customer experience and ensure that what we release is bug free, performant, accessible, and responsive
- Ensure cohesive experiences. through the use of Workbench, our Design System, and other platform capabilities
- Collaborate with design leaders on other teams to develop and drive cohesive solutions for shared problems across Gusto
Our take
For many small businesses, vital administrative tasks such as payroll, taxes, and benefits are manual tasks that take time and energy which many SMB owners don’t have. The three co-founders of Gusto – all coming from small business backgrounds – collaborated on a Fintech company that would handle employee payments, benefits administration, and compliance support specifically for small businesses.
The company may have started slowly, as the founders focused on nailing each individual aspect of Gusto’s operations, but has now skyrocketed to unicorn status with more than 200,000 customers and a multi-billion dollar valuation. In 2021, Gusto began acquiring other companies to strengthen its offering and its position in a competitive market, including two other fintech startups, Ardius and Symmetry.
Through its continued acquisitions and fundraising efforts, the company has carved out a strong position for itself in the space. Although Gusto has found itself impacted by the macroeconomic situation, through the significant effect it has had on its clientele, the company still appears positive for the future after raising funds in 2023 that will see it reach key profitability benchmarks. It continues to consolidate its platform, for example by integrating with OpenComp to grant its users access to the company's Compensation Intelligence Platform.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 8 rounds)
May 2022
$55m
SERIES E
Aug 2021
$175m
SERIES E
Total funding: $706.1m
Company benefits
- Comprehensive medical, dental, and vision benefits, plus a variety of mental health resources
- Flexible vacation - Gusties are encouraged to take the time off they need to continue doing great work
- Fertility treatments, parental leave, pregnancy termination, caregiving, gender-affirming surgery, hormone treatments, transgender-inclusive services, and more
- If you work at one of our homebases, enjoy food, drinks, and good conversation — on us
- Celebrate 5 or 10 years at Gusto and take a month off to recharge
- Take advantage of internet, phone, commuter, and wellness stipends each month, along with a WFH stipend and cash for anniversaries
Company values
- Embody a service mindset - Never stop advocating for the needs of others
- Dream big, then make it real - Be ambitious. Show and do, rather than tell and talk
- Be proud of the how - Ensure deep integrity in everything you do
- Embrace an ownership mentality - Take initiative to leave things better than you found them
- Debate then commit - Share openly, question respectfully, and once a decision is made, commit fully
Company HQ
Central Waterfront, San Francisco, CA
Articles
Leadership
Joshua Reeves
(CEO)Studied Electrical Engineering at Stanford and went onto co-found Gusto in 2011.
Tomer London
(CPO)Has a PhD in Electrical Engineering from Stanford. Was a Researcher at Intel, and then interned at Bump Technologies. Co-founded Vizmo, a mobile self-service technologies company, in 2008. Co-founded Gusto in 2011.
Edward Kim
(Head of Engineering)Studied Electrical Engineering at Stanford. Was Senior Project Engineer at Volkswagen of America Electronics Research Lab and then co-founded Picwing, a printed photos company, in 2008. Co-founded Gusto in 2011.
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