Enterprise Customer Success Engineer, Procore

• Successful candidates are passionate about construction and technology
• A passion for construction and technology
• Demonstrated success in a Customer Success, Professional Services, Technical Pre-Sales setting or in a role within the Construction Industry (Project Manager, Site Super, Project Finance Manager, Estimator or Project Engineer)
• Ability to leverage strong technical aptitude to master Procore’s product offerings, business model, services, and emerging technologies
• Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing with internal and external stakeholders
• Strong analytical and problem-solving skills to synthesise relevant and impactful intelligence from ambiguous data
• Experience acting as a technology evangelist and promoter of modernising the Construction industry is a plus
• Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.) is a plus
• A positive energy source in a fast-paced, diverse, forward-looking environment

• We’re looking for a Customer Success Engineer to drive the success of Procore’s Enterprise customers
• You will succeed in this role when the customer succeeds in adopting and realising value from their investment in Procore
• You will literally be helping improve the lives of our construction customers by connecting them on a global platform
• As a successful Customer Success Engineer you’ll help organisations across France and Europe understand best practices around construction technology and solutions, and the many business benefits they can provide
• You’ll work in a highly collaborative and driven environment that values openness, optimism, and ownership
• In this role, you’ll leverage your consultative-mindset and knowledge of the construction industry and the Procore software platform to provide clients with recommendations on how to maximise the value of their Procore technology
• You’ll partner closely cross-functionally with Sales, PS, Support, Product and Marketing
• Make data-driven recommendations to your customers on how they can optimise the value of Procore, based on customer analytics and industry best practices
• Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform
• Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology
• Provide the highest level of responsiveness and customer service and to your clients, through clear and effective communication
• Foster a positive team culture by supporting and mentoring your fellow Procorians
• Collaborate with all levels of the Procore organisation to develop best practices and drive Procore’s evolution as a market leader
• Develop a mastery of Procore’s products, professional services, and industry best practices
• Up to 50% travel to client sites (may include domestic and international), industry events, and other Procore offices

• Comprehensive healthcare benefits, long-term disability, life insurance and other wellness resources
• Values-driven PTO that is based on openness, ownership and optimism – take the time you need when you need it
• Retirement benefits such as a 401k or RRSP with employer contribution (varies by country).
• Employee Stock Purchase Plan for eligible employees
• Employee enrichment program with classes and programs for personal and professional development
• Procore Perks - a reimbursable stipend for purpose-driven goods and services that support work/life well-being and physical and financial wellness

Total funding: $567.8m

Construction tech company Procore offers a cloud-based construction management platform. With substantial productivity gains and cost reductions on the table for construction companies that digitize more efficiently, Procore’s offerings are an attractive prospect for those operating in the industry.