Vice President of Sales, Trustpilot
General Manager, UK
Consumer review website
Open for applications
Consumer review website
501-1000 employees
Open for applications
501-1000 employees
Company mission
To bring people and businesses closer together to create ever-improving experiences for everyone.
Role
Who you are
- Significant experience as a Commercial Sales Leader with strong knowledge of SaaS and eCommerce
- Previous experience in both Enterprise and Mid-Market Sales leadership
- Market oversight and understanding of market dynamics as well as the ability to set the longer-term vision for the market and successfully develop & execute a strategy to achieve this vision
- Proven ability to collaborate with teams on a global scale
- A naturally engaging and experienced management approach, to listen, inspire and develop strong commercial sales teams. A Sales Team Coach
- Must have excellent communication skills, with the ability to build strong, long-lasting relationships with peers and clients
- Demonstrate alignment with Trustpilot’s values of transparency, integrity and trust
- Highly motivated with the ability to lead by example
What the job involves
- The UK is Trustpilot’s largest market, accounting for c. 40% of our Annual Recurring Revenue (ARR). As GM for the UK, you are responsible for delivering Trustpilot’s vision and growth in the UK
- You will be directly responsible for acquiring new business customers and managing our existing clients of all sizes, from small businesses to some of the world’s largest companies
- You will do this through excellent people leadership, coaching and strategic thinking, collaborating effectively with other functions whilst leading a world-class sales team for the UK market
- As GM, you will be responsible for market strategy, communication and customer engagement, and have direct line management responsibility for a commercial sales team of ~150 people
- This critical position calls for inspiring and transformative leadership, team coaching as well as hands-on excellence in a growth environment, and an ability to successfully lead cross-functional leadership teams
- VP Sales:
- C. 40% of Trustpilot’s revenue
- Directly managing a team of ~150
- Commercial growth in the UK, across both New Business and Customer Success
- Defining and implementing a customer acquisition and retention strategy for the UK
- Establish a high-performing, self-driven, and accountable commercial sales culture
- Closely align with marketing, partnerships and other key departments to help refine and execute the strategic plan
- Passionately drive the professional and personal growth of your team
- Market General Manager:
- Responsible for Market - ARR & Gross Margin, CAC/LTV and contribution margin
- Run Market leadership meetings and trading meetings - check in on M/Q/Y plans, results and raise any emerging issues
- Full Customer ownership across all segments in the UK
- Build a Market 3Y plan, updated annually prior to budget, plus quarterly rolling forecast
- Develop proposals for investments above the current budget/roadmap
- Internal Trustpilot representative in the UK: Voice of the Customer for the market
- Bring the team together for town halls, collaboration and highlight key messages. Share market trends/insight
- Build local/regional presence through networking, hosting webinars, speaking at conferences etc
- Involvement in recruitment for dotted line reports (and their teams)
- Create regional/local development initiatives eg. guest speakers, industry leaders to grow knowledge base of regional trusties
- Be the go to person for any local conflict resolution or differences in views. Mediate and create a plan to move on
- Build a local culture, rules of engagement, events/engagement, office committee sponsor
Salary benchmarks
Our take
Fuelled by the rise of the consumer voice, Trustpilot started out from the vision that a brand's future is trust and transparency powered.
Since launching, Trustpilot has over 167 million reviews across the 714,000+ websites on its platform, with new reviews being added every single second. The company works hard to make sure customers are reading reviews based on real experiences and take an active stance in combating fake reviews. This includes forming a partnership with Veriff to offer identity verification services to the community.
Trustpilot earns a majority of its revenue from companies that subscribe to its services. This enables companies to collect reviews at key moments in customer journeys, showcase their reviews elsewhere, and unlock customer insights. The company is entering a new period of growth as it navigates a renewed strategic direction, fuelled by a successful IPO in 2021.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
41% female employees
1% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2019
$55m
SERIES E
Jan 2017
$6.9m
LATE VC
Total funding: $178.8m
Company benefits
- Maternity & Paternity pay
- Train travel scheme
- '20% time' - work on anything you’d like
- 28 days holiday (excl. bank holidays)
- Work from home opportunities
- Pension and life insurance
- Full access to Headspace
- Regular events and socials
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- And more! (Varies by location)
Company values
- Always With Integrity - We do the right thing, even when nobody’s watching
- Open To All - Everyone is embraced and included for who they are, and what they bring
- Collaborative - We work best when we work together
- Positively Human - We are genuine people that create the Trustpilot family
Company HQ
København K, København
Articles
Leadership
Peter H. Mühlmann
(CEO)Started the company when his parents started shopping online. At the time, they were studying at Aarhus University
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